Cristina Delvecchio | Page 41

Wonder Experience I went to Phillips to try and purchase a used vehicle and left with a brand new car! These guys at Phillip Chevrolet are truly the real deal when it c I went to Phillips to try and purchase a used vehicle and left with a brand new car! These guys at Phillip Chevrolet are truly the real deal when it comes to getting the job done. They totally exceeded my expatiations. I would most definitely recommend this place to anyone that is looking to purchase a car period. My sales agent Mr. Ferlando Batts was a true gem, he was very professional, knowledgeable and courteous. He made the car buying process very easy and comfortable. He worked diligently with the finance guys so that I wouldn’t have to leave without me driving away in car that I could be comfortable in. I would like to thank all those that were involved with helping me purchase my brand new car especially Mr. Ferlando Batt he was awesome! More

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Purchase of a 2014 Equinox Salesman Josh Packard was awesome today helping me get my Chevy Equinox. Josh was very professional and took extra time before I left to go over all Salesman Josh Packard was awesome today helping me get my Chevy Equinox. Josh was very professional and took extra time before I left to go over all the functions of my vehicle, never had a salesman do that before. The whole staff at Phillips was very professional. I would recommend Phillips to anyone! More

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Stress free experience Smitty was excellent with not making me feel pressured. He really listen to my wants and needs and help me get an excellent deal on my new Trax. He al Smitty was excellent with not making me feel pressured. He really listen to my wants and needs and help me get an excellent deal on my new Trax. He also helped set up my insurance and also help with my not so great credit score to get me a great deal. He made this otherwise scary experience comfortable. More

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Thank you Phillips Chevrolet!!! This was by far the most pleasant experience I've ever had purchasing a car! Mr. Johnny Smith met me and my little girl in the parking lot with a warm This was by far the most pleasant experience I've ever had purchasing a car! Mr. Johnny Smith met me and my little girl in the parking lot with a warm welcome! He was very patient and he and the staff worked very hard to make sure I got the car of my choice. I am super pleased with Mr. Smith and Phillips Chevrolet! More

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First time buyer. I went to Phillips with a list of very high demands. Barth immediately welcomed me to the store, and made me feel very comfortable. By no means did I went to Phillips with a list of very high demands. Barth immediately welcomed me to the store, and made me feel very comfortable. By no means did I make this sale easy for him. But he moved mountains to make me happy. I had dealt with other dealerships prior to coming to Phillips Chevy, and none of those salesman, did anything close to Barth. He offered to buy me food, drinks, anything to make me more comfortable. He absolutely earned my business, and will definitely get all my business in the future. He definitely well that extra mile. I drove out the same day in my dream truck. I will be back. More

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Excellent Customer Service I received excellent customer service working with Eric Pickett, and drove away in a new vehicle. I had originally gone in determined to only buy pre- I received excellent customer service working with Eric Pickett, and drove away in a new vehicle. I had originally gone in determined to only buy pre-owned. Great service great group of people. More

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Very Happy Donna Lee was very.friendly greet me with a smile and the management team work hard getting me financed the whole Phillips team was very friendly and Donna Lee was very.friendly greet me with a smile and the management team work hard getting me financed the whole Phillips team was very friendly and thank me for stopping in. More

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"I ordered they delivered" The Phillips Chevrolet Family made me feel like I was the most important person in the dealership. They were very professional, friendly and knowledge The Phillips Chevrolet Family made me feel like I was the most important person in the dealership. They were very professional, friendly and knowledgeable. The process was smooth sailing from the time Cristina answered my phone call and told me someone will be waiting when I arrived. Barth Eastman made buying my new 2015 Equinox as easy as ordering a pizza. I said what I wanted and he DELIVERED. Dennis Miller and James Major did the finishing touches and made my smile a mile long. To sealed the deal Michael Maheras told time out of his day to greet and thank me. I have never brought a car from a place that made me this comfortable and the process so fast and easy. I recommend the Phillips Chevrolet Family to anyone that buying a car. Also I must mention that Barth showed so much hospitality, he not only brought me and my family lunch during the short wait, he DELIVERED it!!! Thank you all LaTonya Markham More

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The best customer satisfaction! My name is Kurtis Vander Woude and I am a proud owner of a brand new Victory red 2014 silverado Z71. My experience at Phillips Chevrolet of Lansing w My name is Kurtis Vander Woude and I am a proud owner of a brand new Victory red 2014 silverado Z71. My experience at Phillips Chevrolet of Lansing was one of the best car buying experiences that not only have I gone through but it was better than anyone else's I have ever heard of as well. My experience started on Memorial Day (May 26) of this year. I initially called Phillips of Lansing and spoke with the ever-so nice and polite Cristina Delvecchio to check out a truck they had on the lot. Since I am a Lansing, IL resident and live just down the road, I told her I would be there in 20 minutes to check out the truck, she said that would be fine and that she'll have it out front for me when I arrive. Not only was the truck parked right outside the front entrance but sales consultant Julian Dean was waiting to greet me with a very detailed and informative test drive, after which I was ready to buy this wonderful truck. I am proud to say that with the help of Sales manager Walter Fields, Julian and I worked out a deal I couldn't refuse and BOOM! I was on my way to driving the perfect truck! The deals didn't stop there!!! Six months later, to my dismay, I found that the tuck I bought wasn't equiped to pull the family trailer I needed to tow. I thought I was going to have to sacrifice the great deal bestowed on me and get stuck paying a huge payment, now, on another more capable truck just because of small print I had over looked. I was wrong. On Nov. 12. I brought this problem to the attention of COMMERCIAL TRUCK MANAGER & SALES CONSULTANT Philip Derkacy. There aren't enough kind words I can say about Phil, from the moment I sat down he reassured me that he would do everything in his power to make this right for me. That Wednesday not only did Phil work with sales managers Walter Fields and Mark Catuara to get me in a new truck, he even gave up time with his son whom he was supposed to have a 16th birthday dinner with (he told me his wife pushed it to the weekend but I knew he was just being nice) and even after pleading with him that no truck is worth losing time with his son, he just kept saying how important my satisfaction was. That act of sacrifice will be something I will never forget. Even after all the help the team was giving me the numbers just didn't add up that day and I just couldn't bring myself to sign, but low and behold the next day both Phil and General sales Manager Mark both called to say they were still trying to reach my price. By Saturday we came to an agreement and I was ready for a Monday signing. However over the weekend some bills came to my attention that would prevent me from making the slightly higher payment. But my satisfaction level jumped up again after General Sales Manager Mark came through once again, and found me yet another lower price I could work with. On Monday Nov. 17 once again Phil's dedication astounded me and he actually spent half the day driving to get me in my truck by the end of the day. More thanks goes out to Henry King in aftermarket sales for all his help and also to Dennis Miller who helped me complete my paper work on the new truck even though I'm pretty sure he didn't get credit for the sale or however that works. So a message to Curtis Pascarella and dealer Mike Maheras, I am truly astounded by the exemplary dedication your employees have shown to the selling of your Chevrolet line. Dependable and trustworthy employees such as these should be held in highest regard, and I want you to know that their knowledgeable, kind, honest, and most genuine sacrifices have made me a life long customer. And to all involved with the sale of my truck, I can not thank you enough. Thank you all so much, Kurtis VanderWoude Phillips Chevrolet all the way!!!!! More

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My Blessing At Phillips Chevrolet in Lansing My experience with Phillips in Lansing was great.! Donna was a excellent sales person. She was honest with me. She was concerned about my needs for a My experience with Phillips in Lansing was great.! Donna was a excellent sales person. She was honest with me. She was concerned about my needs for a comfortable payment. I got my Chevy Cruz 2014 and I am a satisfied customer. I thank God for using her on my behalf also for blessing her with completing a sale on July 23, 2014 DONNA AWESOME!!!!!! More

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