Crystal Butler

We purchased a 2024 BMW X5 on Friday February 27 and they delivered to us on Saturday February 28. Is was sold under the context everything was working and had past all inspections. On Monday morning receiv delivered to us on Saturday February 28. Is was sold under the context everything was working and had past all inspections. On Monday morning received a code that engine oil was incorrect and received a code Emergency Call System Malfunction from the minute we got in the car. Called Crystal our salesperson and she said to bring vehicle to BMW for the codes. We told her they services the vehicle so they should fix the oil. When we brought it for them to fix the oil code we let her know about the Emergency Call code. She said we would need to bring it to BMW get the code fixed. When I brought it to BMW they informed us that this would not be covered under warranty because the top of the vehicle and the fin has damage like it had been hit with a garage door or something similar. I contacted Crystal to let her know what BMW found. Sent her manager Ruben the video from BMW and also a picture I took from above the vehicle on the day it was delivered showing the same damage BMW showed. Ruben requested information from service department on the inspection they performed. He informed me when the vehicle was inspected there was nothing found. I requested pictures and was told there are no pictures and I purchased the car as is. We did purchase the car as is but we were misinformed on the condition of the car. More

by CHIPROUSSEL82 Verified Customer Verified Customer

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They both made my car buying process easy and enjoyable and I love my new to me Cadillac xt4 I will definitely recommend Big Star Cadillac and Crystal and Cristian to all my friends and family. and I love my new to me Cadillac xt4 I will definitely recommend Big Star Cadillac and Crystal and Cristian to all my friends and family. More

by CURLEY026 Verified Customer Verified Customer

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Fantastic service Found exactly what I was looking for, and right away. Handled all the details seamlessly and right away. Handled all the details seamlessly More

by CMJENA Verified Customer Verified Customer

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Great service. Christal was so helpful throughout the process. She make sure I’m satisfied with service!! Christal was so helpful throughout the process. She make sure I’m satisfied with service!! More

by nizmar Verified Customer Verified Customer

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