Curt McHenry | Page 235

Service after the sale-be careful Nice as can be before money changed hands. Became a non-person after the sale. Salesman found it difficult to answer or return calls on issues. Issue Nice as can be before money changed hands. Became a non-person after the sale. Salesman found it difficult to answer or return calls on issues. Issue were a frozen lock cylinder that was that way when I bought the car. According to the salesman, the sales manager said it wasn't covered under their warranty. That has cost me $250. Could not acquire the keyless entry code that is missing. That is going to cost me $50 at the Ford dealer. I feel like a Mark at a cheap county fair midway. Make no mistake, these are old school car dealers and should be treated as if you are buying from a For Sale By Owner. Trust nothing without verifying and check everything. There is no going back once the money is paid out. Amendment 10-23-14: After my above written review got noticed by Loren Henry (one of four sales managers), He called me and requested that I write a better review. He insisted that Tucson Subaru is not really like what I described. After I explained the before and after treatment I received, he insisted that they would reimburse for the cost of replacing the lock cylinder, stating it was the right thing to do. The check arrived on 10-22-14. He seems to have a better grasp of the big picture than his fellow Sales Manager, Terry Iseminger. Terry, allegedly, was the one who denied the claim because it wasn't covered. The bottom line is that the car still has some problems, included a CD player that "skips", the keyless entry code that wasn't provided, and a hairline crack in the plastic trim around the speedometer/tachometer, which has now become wider and now visible, These things will cost me to fix or replace. I admit that after 10 years without buying a car, I should have been more cautious and less trusting. I do own some of these poor diligence results. Do yourself a favor. If you shop at Tucson Subaru, take the time to introduce yourself to Loren Henry. It just may be the difference between a poor experience and a good one. More

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Enjoyable experience I never thought that I would describe purchasing a car as an enjoyable experience but Curt McHenry did make it a pleasant experience. Sales people we I never thought that I would describe purchasing a car as an enjoyable experience but Curt McHenry did make it a pleasant experience. Sales people were all curteous. Curt took the time to thoroughly explain all the features. We dealt also with Louie Ascencio and I believe Joe Micoletti, and both were also helpful and very nice. I never felt any pressure and would recommend Tucson Subaru to anyone. More

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Strongly recommend I had an excellent experience with Tucson Subaru. The internet sales manager, Curt McHenry, was very pleasant, courteous, attentive, and had a great I had an excellent experience with Tucson Subaru. The internet sales manager, Curt McHenry, was very pleasant, courteous, attentive, and had a great no-pressure approach. My experience with this dealership was very different from other dealerships, where the vibe shifted rapidly from overly friendly to pushy. More

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No nonsense. I was shopping on the Internet when I located an ad for Tucson Subaru. Checked their inventory and requested a quote. Curt McHenry responded and to my I was shopping on the Internet when I located an ad for Tucson Subaru. Checked their inventory and requested a quote. Curt McHenry responded and to my surprise provided me with exactly what I had requested. No Nonsense! The purchase was also No Nonsense everything was exactly as quoted. What a refreshing way to buy a vechile. I drove 400 miles to do business at this dealership and would do so again. Thanks Tucson Subaru. Bty the roses for the wife were a nice touch also. More

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best customer service ever Great sales man and also easy person to work with..no pressure of any kind and would do anything to assist his clients the best way possible. Thank Great sales man and also easy person to work with..no pressure of any kind and would do anything to assist his clients the best way possible. Thank you for the remarkable experience and best car sold to me in my life. Keep up the good work. More

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Curt McHenry is a Salesman with Integrety My wife and I are on our 3rd Subaru and Curt made the purchase of our 2014 Forester the most enjoyable experience we could have imagined. Curt is a m My wife and I are on our 3rd Subaru and Curt made the purchase of our 2014 Forester the most enjoyable experience we could have imagined. Curt is a man of integrety who knows his product and stands behind it. He was able to answer all our queries and was incredibly responsive to concerns. When Curt told us something it happened. He is a man you can count on. I'm looking forward to buying another Subaru from Curt. More

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Professional ! Being an older couple looking for a new car that will last us a while, we wanted to look at the Outback and Forrester. We were introduced to Curt Mc Being an older couple looking for a new car that will last us a while, we wanted to look at the Outback and Forrester. We were introduced to Curt McHenry and from there on we had every question answered and then some. Curt was very professional and new everything there was to know about the cars we were interested in. He even owns a Subaru himself! Well, needless to say, we did not have far to look, and that day we knew what we wanted. What a personable guy! Oh! We decided on the Outback and love it! P.S. We can't forget Traci Roberts who really knew everything there is to know about purchasing a new car. She took us through the steps with ease. She was great! More

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Total Excellence From car shopping to purchase to special parts to servicing, Tucson Subaru has provided the best car customer service experience I have ever had. I h From car shopping to purchase to special parts to servicing, Tucson Subaru has provided the best car customer service experience I have ever had. I have owned Subarus for almost 25 years, and with Tucson Subaru on the scene, I plan to keep it that way. I would definitely recommend this outstanding dealership for your next vehicle purchase! More

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Pleased with purchase! On August 29, I went "looking" at Tucson Subaru. Even though I have driven Subarus since 1992, I wanted to make some comparisons; I'm not quick to mak On August 29, I went "looking" at Tucson Subaru. Even though I have driven Subarus since 1992, I wanted to make some comparisons; I'm not quick to make such big decisions, and wanted to take my time. However, at the end of that day I drove off the lot in my new 2014 Outback, thanks entirely to the excellent work of salesman Curt. McHenry. Curt is knowledgeable, straightforward, honest, and patient. He took a lot of time with me and answered all my questions thoroughly and to my satisfaction. Even though he's personable and enthusiastic, he doesn't push or use high-pressure tactics. If you're looking for a car-buying experience that's good, even enjoyable, go to Tucson Subaru and ask for Curt! More

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Trent and Curt both handled my purchase of my Subaru Curt handled part of my purchase, along with Trent. I was recommended by Mercedes to also work with Trent, as he knows the Sales Manager of Mercedes. Curt handled part of my purchase, along with Trent. I was recommended by Mercedes to also work with Trent, as he knows the Sales Manager of Mercedes. This was a big change for me, as I have driven and worked with Mercedes for over six years, and two cars. I decided to get a more user friendly, off-road car, as I camp on occasion. After reviewing all models, test driving, etc. of comparable size, I decided on the Subaru. I am very pleased with the customer service rendered by all three parties at the dealership. I love my Subaru! The quality and features, safety, gas mileage, are unsurpassed by any other models! I researched and drove all other comparable sizes. The first experience with the service department surprised me, as Justin was very nice. I did not know that I had to pay for gas on the loaner, as I never did with Mercedes. I drove about 10 miles with the loaner while they detailed my car inside and out. In this case, since I was adding more money from just purchasing the car, I feel that I should not have paid for gas. I understand that many people may abuse a loaner, but I have never been one of them. As it turns out, I used about $1.50 worth of gas, which was forgiven. When I need a loaner for service, I can understand the payment for gas used, but not when I had just purchased a car and was spending hundreds more. Other that that surprise...I have no complaints, and have been invited by both Curt and Trent to stop by for help with some of the new features of my car.. Thanks to everyone for making my purchase.....tops!!!! Pat Rogers More

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