This pisses me off, I bought my second Outlander a couple
of months ago and it had some dents in the weather strip on the driver's side windows. I had already signed the contract when I noticed this and othe
of months ago and it had some dents in the weather strip on the driver's side windows. I had already signed the contract when I noticed this and other damage, they told me they would fix it. After taking it to the service department 6 times, they damaged the door, I left the car for 1 week, they delivered it to me worse, I left it for 2 more weeks and they did a bad job on the bodywork and paint, right now it is with them and I don't I know how this is going to end. I have to continue paying for my car and without using it I hope someone can help me with this problem. If they can't fix my door, let them put another one on it. I don't care, but let them solve it.
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by francisco
Dec 21, 2023 -
Elder Mitsubishi responded
Hi Francisco, I'm sorry to hear about your experience with us. I looked into the situation more, per our conversation, and it does appear we dropped the ball. That's certainly not best practice for us and I apologize, again. Rusty, our Service Manager, let me know he is going to have someone else take a look at your door to see what we can do to fix it. If you don't have the appointment scheduled already, please reach out to him at RCox@eldermitsubishi.com or 512-250-2025. Please let me know if there is anything else I can do to help. Thank you.
Lauren Cleven
General Sales Manager
512-265-8703
LCleven@eldermitsubishi.com
Great service and sales many deals to pick from very
helpful sales people's good location
helpful sales people's good location
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by kevinbjohnston
Other Employees Tagged:
Rusty Cox
, Yosiah Hopson, James Keithley, Baron Sherrill, Joshua Williams, Sharla Mokry
Nov 16, 2023 -
Elder Mitsubishi responded
Thanks so much for leaving us this awesome review! We are so happy that you had such a great experience with our buying team here at Elder Mitsubishi! If you ever have any questions about anything please don't hesitate to give us a call and we'd be more than happy to help you!
James Keithley
Customer Care Manager
jkeithley@eldermitsubishi.com
737-228-4693
All I can say is that the customer service was Great!
!!!! Keep it up!!!! Smile
!!!! Keep it up!!!! Smile
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by Ivory Perkins
Other Employees Tagged:
James Keithley, Zachary Kettle, Joshua Williams
Sep 15, 2023 -
Elder Mitsubishi responded
Thanks so much Ivory for letting us know about your recent visit here at Elder Mitsubishi. We strive to provide an excellent experience better than our other competitors out there. We hope that we get to work with you again in the future and if you ever need us we are always here and more than happy to help.
James Keithley
Customer Care Manager
jkeithley@eldermitsubishi.com
737-228-4693
Great service from Curtis M.
Too bad me email address won’t update correctly in their system
Too bad me email address won’t update correctly in their system
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by Have a car
Service Price Transparency
Aug 01, 2023 -
Elder Mitsubishi responded
Thank you so much for leaving Mr. Curtis this review. He is always working hard and makes sure that you have the best service experience that you can have. We hope that you are enjoying your car and let us know if we can help you with anything else!
James Keithley
Customer Care Manager
jkeithley@eldermitsubishi.com
737-228-4693
Went in for an inspection and left with a eclipse sport
best day ever yeah
best day ever yeah
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by Tina
Service Price Transparency
Other Employees Tagged:
James Keithley
Jul 25, 2023 -
Elder Mitsubishi responded
Good afternoon Tina! It's crazy how we can start the day out just expecting an oil change and leave the dealership in a brand new car! That's what separates us from the competition is that we genuinely try and get you a nicer newer car when we see you. Thank you so much for letting us know about your experience.
James Keithley
Customer Care Manager
jkeithley@eldermitsubishi.com
737-228-4693
All of the people who work at Elder Mitsubishi in Cedar
Park have been there for us. Since our 1st new car in 2019 to our 3rd new car in April 2023. We also love getting to know the service team, to includ
Park have been there for us. Since our 1st new car in 2019 to our 3rd new car in April 2023. We also love getting to know the service team, to include Curtis McVade. Sharla in the sales office as well. My husband and I will continue to do business with Elder Mitsubishi of Cedar because they know how to treat people. Top scores on every aspect!
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by Angela Harvick
Service Price Transparency
Other Employees Tagged:
Rian Anderson, Sharla, James Keithly
Jul 20, 2023 -
Elder Mitsubishi responded
Angela Harvick, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Elder Mitsubishi. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Shawn Klepin
Customer Care Manager
sklepin@eldermitsubishi.com
512-937-1300
Amazing team , really helpful, nice environment .
I really Recommended this place when it comes to purchase a car !!
I really Recommended this place when it comes to purchase a car !!
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by yadi.sc20
Other Employees Tagged:
Yosiah Hopson, James Keithley, Capri Leschber, Scott Manson, Tucker McMullan
Apr 10, 2023 -
Elder Mitsubishi responded
Hi Yadi.sc20, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
James Keithley
Customer Care Manager
jkeithley@eldermitsubishi.com
737-228-4693
Really enjoyed working with Marco and his team.
They did an amazing job. The service department is also really awesome. Everyone to sales or service are really great people. They all take the time
They did an amazing job. The service department is also really awesome. Everyone to sales or service are really great people. They all take the time to make sure the customer is completely happy with out any pressure. Way to go. I can truly say Elder Mitsubishi is the dealership to trust and love
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by kalblueeyes
Service Price Transparency
Other Employees Tagged:
Marco Escobar, James Keithley
Mar 29, 2023 -
Elder Mitsubishi responded
Kalblueeyes, we're happy you found our staff to be so supportive during your experience here at Elder Mitsubishi. Please don't hesitate to reach out if there's anything additional we can do for you.
James Keithley
Customer Care Manager
jkeithley@eldermitsubishi.com
737-228-4693
I was picking a car up from the service shop.
On my way there, I was greeted by Scott with a friendly chat and a handshake. At the Service shop, Rachel was a big help in dealing with my issue. Sh
On my way there, I was greeted by Scott with a friendly chat and a handshake. At the Service shop, Rachel was a big help in dealing with my issue. She and Curtis were also very nice. Really great experience, thank you so much.
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by Alexander Ball
Service Price Transparency
Other Employees Tagged:
Scott Manson, Rachel Light
Feb 22, 2023 -
Elder Mitsubishi responded
Alexander Ball, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
James Keithley
Customer Care Manager
jkeithley@eldermitsubishi.com
737-228-4693
Rian was fantastic!
Everyone was great! 10/10 would highly recommend to anyone looking for a new car.
Everyone was great! 10/10 would highly recommend to anyone looking for a new car.
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by jidubinsky
Feb 15, 2023 -
Elder Mitsubishi responded
Jidubinsky, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
James Keithley
Customer Care Manager
jkeithley@eldermitsubishi.com
737-228-4693