Curtis Ringle

Well; prior to sale all was Great. Upon receiving vehicle and noting all the damages and issue with getting the registratjon/plates a month later. And having an extended warranty w no Upon receiving vehicle and noting all the damages and issue with getting the registratjon/plates a month later. And having an extended warranty w no real paperwork showing it. .. And having actual parts missing on brake calipers, an interior that had terrific damage, 2 areas of car which appeared to have minor crash damage, and a sales staff whom lied to me about receiving paperwork and saying they wanted to make things right ... Only thing which went right was me staying on top of dealership for weeks on end to finally get sale completed to wherest I could drive car legally . Beyond finance dept, the dealership was sadly a mess and no one seemed to be on same page, let alone the same book. Customer service? As soon as they got my trade in car and money down, they basically could care less about my experience. And corporate bmw couldn't do anything; this is a franchise, they have no real overseeing body above their paltry customer service Oh, and they sent me a car w bald tires, too. Detailed? Far from it . I had to keep reminding myself this was bmw and not a private sale or some used car lot where they dont inspect cars.. Im unsure if the headache and the amount of money/energy its gonna take me to fix brake calipers, tires, interior leather, outside damages/scratches, was worth this. Sale completed in mid Jan. Car had tags finally completed feb 25th. I received them in March, a temporary plate. I had to get emissions done, and commute in a car for work/school for over month w no legal tags or plate. So, im glad they made sale. I got a car i really wanted, but they should of financed it for thousands less considering im gonna have to put thousands in asap for tires, etc A very unsatisfying experience. Sorta blown away, as my patience and demeanor with them went from extremely cordial to an amazement to just how many errors and lies I had to traverse Paperwork filled out wrong on their end? Twice. Vids and pics of car not showing actual damage? Bringing to attention brakes and tires prior to receiving car? Did that, they didnt car. Shipping company they used? I had to drive my trade in, in reverse...up truck so they delivery company could Jumpstart car. And, furthermore. The idea was and discussed in paperwork that I would get my new car, and trade in mine. Well, no. I got a call from a aggressive truck driver to pick up my car, then I waited for delivery of new car. Which, showed up dirty and not in good shape. Door squeeking? Hard top roof making noises while driving with it up at any mph? Got that too dents in floor board m plates? Sure. And that interior ..I could go on and on.. Just really saddened, I just made first car payment and now all I want is a bit of answers why this was so awful, and what does my warranty cover and some actual detailed paperwork for it. Will I get answers. Im really not into contacting dealership anymore. The smug and passive aggressively weird sales guys should be selling snake oil, not bmws. Take care. Beware More

by Ethan Verified Customer Verified Customer

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Creed was super helpful recording videos and answering all my questions. It was very much appreciated since I live several hours from the dealership. all my questions. It was very much appreciated since I live several hours from the dealership. More

by PHIL.WEBB Verified Customer Verified Customer

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Very professional, went above and beyond to make me happy with my purchase. Great dealer experience. with my purchase. Great dealer experience. More

by Jboyett25 Verified Customer Verified Customer

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New car day! This was hands down the best experience I have had at a dealership ever. This was hands down the best experience I have had at a dealership ever. More

by SHAWNEE199 Verified Customer Verified Customer

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Great dealership that was very professional and did not play any of the usual dealership tricks. I would highly recommend. play any of the usual dealership tricks. I would highly recommend. More

by PHARMERANDY2013 Verified Customer Verified Customer

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Went well successfully acquired car for Xmas gift for my wife and seller was very helpful wife and seller was very helpful More

by CLINDHOLM1 Verified Customer Verified Customer

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They are truly wonderful—always kind and ready to help during the whole purchase process. during the whole purchase process. More

by YW Verified Customer Verified Customer

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This dealership has a wonderful , helpful, knowledgeable, staff. It was great experience buying our bmw there! staff. It was great experience buying our bmw there! More

by MKLUCCHETTI Verified Customer Verified Customer

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ali was a great salesperson and tyler was very knowledgeable with the tech functions. everyone was very helpful. knowledgeable with the tech functions. everyone was very helpful. More

by SHOOVER072 Verified Customer Verified Customer

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I have asked the general manager to call me multiple times and I still have not received a call. A loan application was submitted without my consent and it has been a complete xxxx-show dealing with Nie times and I still have not received a call. A loan application was submitted without my consent and it has been a complete xxxx-show dealing with Niello. We would never recommend Niello and after owning BMWs for decades, we will not be purchasing another BMW after this experience. They lie at this branch and make up information as they go, You cannot trust anything they say.. I will be posting this review on Google and Yelp, and I plan to file a complaint with the FTC. More

by CHRISTIEKENNETT Verified Customer Verified Customer

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