Ryan Cox

Purchase of my M440i started over a year ago. Production and delivery took months, and Ryan Cox was so helpful and reassuring in keeping me informed on progress. He was professional, responsive, Production and delivery took months, and Ryan Cox was so helpful and reassuring in keeping me informed on progress. He was professional, responsive, engaging, kind, and so patient with my many, many, questions. Ryan took ownership even when there were delays that were entirely out of his control, and immediately took steps to quickly resolve issues. I appreciate his integrity. Once my car arrived, he promised to make the reveal experience in store extra special, and he did! It was perfectly done, and seeing my car unveiled, all that long wait was worth it! The purchase process afterward was the most calm and uneventful (in a great way) that I’ve ever experienced buying a car. Thank you for all your help, Ryan! More

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Worst car buying experience I have ever had and I have purchased several luxury cars. I was sold a car that was not at all what I was told it was. Car was not even at the location. I was just showed a pic purchased several luxury cars. I was sold a car that was not at all what I was told it was. Car was not even at the location. I was just showed a picture. Didn’t even find out that it was mild hybrid until my insurance ran the vin. Then when I called them the same day and said that what they did was not ok. They told me they would take the 430i back from me for 47,000 dollars even though they just sold it to me for 62,000 dollars. They said they now consider it used. I know for a fact they would have turned around and sold it as new for the 62,000. The manager even told me the deal is not something he would advise any of his friends or family to take. Yet he is sitting there handing it over to me? They are completely dishonest, they are not informative, and even held my car keys from me making me feel forced to stay on the lot until I bought something. After finally signing they couldn’t even get me the car. I had to take an Uber back and spend my own money to pick up the car. They wouldn’t let me see it till all the docs were signed. No offer to reimburse me except the sales guy offered to give me a free tank of gas if I left a good survey. Worst car buying experience I have ever had. Do yourself a favor and go somewhere else! More

by Cjm Verified Customer Verified Customer

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Easy to work with and GREAT customer service. Would recommend them to anyone I know. Would recommend them to anyone I know. More

by NIK6 Verified Customer Verified Customer

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Can't recall the folks you are asking about. The salesman and the office staff were absolutely great The salesman and the office staff were absolutely great More

by JGJIMENEZ220 Verified Customer Verified Customer

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I love the dealership owners. They were clients of mine. Lisa Niello my friend. I went in knowing what I wanted. When Jaime showed me the card the first one was it. The only They were clients of mine. Lisa Niello my friend. I went in knowing what I wanted. When Jaime showed me the card the first one was it. The only person I remember is Jaime in Mini sales was right on . He went over and above. I sold myself saw what I wanted and Jaime followed me step by step with the sale. Every detail even let me call him after hours if I had questions. I would buy another car because of him. I realize that there’s a price in that car and he could do so much. I didn’t care for when it was time for signing three to five men came one right after the other to sign here sign there within a couple hours. At that point Jaime had done his job. I felt like the other men wanted my signature on everything really not explaining. The exception the very lady who was working out the financing very humble sat and talked about the car. The others like car salesman. With the exception of the Lisa N. and Jaime I wouldn’t would not do again. I also love Mini’s no choice. I really hope that you push Jaime up the ladder he’s a gem and he went overboard for me. I also was amazed at meeting Mr. Genius after the sale. I actually would like him back. He did give me his number if I can find it in all the signing process. A young smart kid who pointed the important things on my car. Well, that’s what I have to say. I really hope you keep Jaime in mind for promoting you would be making a GOOD move! Thank you Josey H. More

by JOSEYSCLIP Verified Customer Verified Customer

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Very professional, went above and beyond to make me happy with my purchase. Great dealer experience. with my purchase. Great dealer experience. More

by Jboyett25 Verified Customer Verified Customer

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Extremely professional and excellent experience. Everyone was accommodating, straightforward, and transparent. I got an amazing BMW at a great price. Niello rocks! Everyone was accommodating, straightforward, and transparent. I got an amazing BMW at a great price. Niello rocks! More

by OLDHAM79 Verified Customer Verified Customer

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It was easy and a very good experience. Thanks for making it a fun process. Thanks for making it a fun process. More

by SCOTT@BESTPROP.NET Verified Customer Verified Customer

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All of the team at Niello BMW provide great service. Ryan is very knowledgeable and responsive. I highly recommend them to anyone looking for a new car or service on their existing BMW. Ryan is very knowledgeable and responsive. I highly recommend them to anyone looking for a new car or service on their existing BMW. More

by KHURST1 Verified Customer Verified Customer

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Working with Ryan Cox was the best experience we've ever had purchasing a new vehicle. Ryan worked hard to locate a vehicle that met our needs and made the trade-in and sell a very smooth process. I've no had purchasing a new vehicle. Ryan worked hard to locate a vehicle that met our needs and made the trade-in and sell a very smooth process. I've now recommended Ryan to my daughter as she too is looking for a new vehicle. Truly happy with Nielo BMW and Ryan Cox More

by LORI36 Verified Customer Verified Customer

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