Customer Service | Page 2

Rosa and Tom did an amazing job working out our trade and purchase of a new car. We were driving in from out of town and they had everything ready to go when we arrived to make it a quick and easy transacti purchase of a new car. We were driving in from out of town and they had everything ready to go when we arrived to make it a quick and easy transaction. We will definitely use Rosa again in the future. More

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This dealer reserved an Alfa Romeo Giulia AWD for me and I flew in from St Lewis to buy from them with an awesome deal. The sales lady Kristen was very helpful, friendly, and courteous. The sales manager Co I flew in from St Lewis to buy from them with an awesome deal. The sales lady Kristen was very helpful, friendly, and courteous. The sales manager Collin was very charasmatic and presentable. All of the staff have very colorful personalities. They have great comrodery and the establishment is very high class. I will definitely but from them again soon, and I recommend anyone to conciser this dealership above all others especially if coming from out of state. It's very unusual and heart warming to know that some dealerships will go out of their way to accommodate buyers with set prices under KBB with a haggle free process. Their lot is huge and the variety of luxury vehicles cannot be matched anywhere else. They have everything you could want and A1 service! More

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Living in Ohio, a long way from Buford, Ga., I bought a Macan from this dealership. Through pictures, data and dialogue with Rosa ( sales person ), the process was flawless. Rosa made it that way! Rosa hel Macan from this dealership. Through pictures, data and dialogue with Rosa ( sales person ), the process was flawless. Rosa made it that way! Rosa helped in the transportation of the auto as well. Can't be anymore complimentary about buying a vehicle. More

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Travis Foster spent the time to send me information on numerous cars that he knew I would be interested in after our first phone conversation. He did this in preparation of my first visit to the dealershi numerous cars that he knew I would be interested in after our first phone conversation. He did this in preparation of my first visit to the dealership. Unfortunately Travis was with another customer when I arrived. Rosa Pool offered to help me if I did not want to wait. She took the time to listen to what I was looking for in a car and she pulled up numerous options for me that had the features and price range I was looking for. She was patient and never seemed rushed as I test drove several cars. She was not pushy at all and seemed genuinely interested in finding the right car for me. I would definitely buy my next car from ALM Mall of GA. More

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Travis was awesome and made the experience really easy. I didn’t expect to be buying a car but he made it seamless. didn’t expect to be buying a car but he made it seamless. More

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Travis took very good care of my husband and I. He was very knowledgeable in financing a vehicle and made sure he took the best steps to give us the vehicle we wanted for the amount we budgeted for. Thank very knowledgeable in financing a vehicle and made sure he took the best steps to give us the vehicle we wanted for the amount we budgeted for. Thanks so much ALM family we enjoyed working with you all! More

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BUYER BEWARE: I came into ALM mall of Ga to purchase a car I saw on they website I get there had a mechanic with me to check the engine, Transmission all the important components. Okay so far so good. Aft car I saw on they website I get there had a mechanic with me to check the engine, Transmission all the important components. Okay so far so good. After a week I go to utilize the features it advertised to discover there was none. I called Shane(Liar) about issue to not get a call back then I text him and mention BBB and I got a immediate response. I told him the issue amd gave 3 choices 1- Install whats missing from car. 2- Replace car with one that have features 3- Return my deposit. He said he need to ask Manager (Tim) he say they will replace car with one with features I agree with it and the search start it took 3weeks to find a replacement because every car found was false advertised and I will explain why I say false. But finally 3 weeks later same car I told him about prior he said I couldn't get because of location same one I ended up with because of the only one advertised correct. Now thru all this not one time did anyone express to me this swap wasa trade in and now refusing to apply the 3500 deposit to the replacement(3000 my money &500 theirs) I just want my money applied. Not to mention they without my permission Ran my credit causing my score to lower and interest rate to go up 2 points making amount more by $65 now add that by 72 months. They are totally wrong to try and con a person who is post OP cancer on treatment who worked 2 jobs during covid times high risk with no sleep to get the money need to get a car to support my family as a single parent. How can they really look at themselves day in and day out doing this to someone who only mistake was thinking the features should be on the car that was advertised. Now here is why I call what they advertised False. They put the original car back online with the same add and increased the amount by 1000 and the others that were wrong still wrong and they are well aware of it so they are deliberately doing this to people. I tried everythingi requested Arbitration and no response I gave you a chance ALM but your GREED is unbelievable. Please do the right thing because I didn't want to have to go to court but put yourselve in my situation what would you do? Mr. Khush Bhatia where is your integrity I did nothing to deserve this or the stress in under its physically affecting me. But the God I serve will fix it. More

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Rosa Pool is a top notch sales representative who answers all your questions and goes the extra mile. She was very helpful and thorough. Thanks Rosa! all your questions and goes the extra mile. She was very helpful and thorough. Thanks Rosa! More

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Rosa Pool was incredible. Definitely the best experience in purchasing a car. She was very professional, personable, and knowledgeable. I will definitely refer her and ALM mall of Georgia to anyone who is l in purchasing a car. She was very professional, personable, and knowledgeable. I will definitely refer her and ALM mall of Georgia to anyone who is looking to buy a car. More

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Rosa was very helpful during the purchase of my vehicle. She made sure I was properly guided in the process and provided all necessary information i need. I would recommend Rosa to any friend of mine who ma She made sure I was properly guided in the process and provided all necessary information i need. I would recommend Rosa to any friend of mine who may want to do business with ALM mall of Georgia. Thank you for your help, Rosa. More

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