Customer Service | Page 3

Horrible customer service makes promises that they don’t keep. Better check everything on the used car before leaving or they will not make it right and put you off till it is too late to return said vehicl keep. Better check everything on the used car before leaving or they will not make it right and put you off till it is too late to return said vehicle More

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From the jump Rosa was very sweet not the least bit pushy! I told her what I wanted and what I wanted to spend she made it happen. She sent us to Muhammad to handle the finance and he was equally aweso pushy! I told her what I wanted and what I wanted to spend she made it happen. She sent us to Muhammad to handle the finance and he was equally awesome got everything handled and explained in a timely matter. And made paying for the car usually the worst part enjoyable. Wish I could buy every car from Rosa and Muhammad More

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Matt Petersen with ALM was very knowledge with years of car selling experience. Low pressure made it easy for me to select and choose a car. Started out looking at Jaguars and Porsches, ended up buying a p car selling experience. Low pressure made it easy for me to select and choose a car. Started out looking at Jaguars and Porsches, ended up buying a perfect Maserati Levante. Will be calling on Matt when I am ready to buy another car. More

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Do not use them. Buying the car was easy, we did a trade in with my older vehicle which I had to request a new title on. The car was dirty when we test drove it so once we purchased our sales associate Matt in with my older vehicle which I had to request a new title on. The car was dirty when we test drove it so once we purchased our sales associate Matt had them "re-detail" the car which wasn't even up to par. Fast forward to the paperwork... Everything seemed straight forward they asked me to apply for the replacement title on my previous vehicle and get it to them as soon as I can. Requested the replacement title and sent my sales associate and update with photo of my receipt paying for the replacement March 10th. Touched base with them several times during the wait for my replacement title to arrive all I recieved back was "sounds great, thanks!" . Fast forward to March 26th I recieve a call from ALM corportate stating my new tag application was on hold pending the title for my old vehicle. 1. This was never communicated that anything with my new vehicle would be on hold until the replacement title was recieved in all my communication with them 2. The first I hear of it is on a VOICEMAIL? I called the representative back immediately and advised her I had just recieved the title that Monday and I have been working but would leave work and bring it to her. She assured me there would not be any more hang ups going forward and she would resume my application. Drove the 45 mins each way in traffic to ALM. Handed the title to Matt and he assured me there wasn't anything else I would need to do. Fast forward 2.5 more weeks.... My temporary tag is now expired. I call their corporate office yesterday and they stated they never resumed the application but she did not handle it so she would have the other lady call. Today I recieved a call from her stating they mailed me a check and I would have to apply for my tag myself... This was never communicated until I called and they have had all of this information for weeks.. I asked her why this was never communicated and re-stated all of the miscommunications or lack there of through this entire process and asked her how they could fix this. She hung up on me. I called back 3 times before she actually answered and transferred me to a "manager". The manager continually stated "we mailed you a check" and continually interrupted me during the entire phone call. She did not offer apology or resoultion for anything and hung up on me as well. Not to mention my vehicle already has a check engine light on and it hasn't even been 2 months!!!!! This company needs to invest in some communication classes and higher level customer service. I will never be back and will never recommend this group to anyone looking for a vehicle. More

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Shane is awesome and so is Mark. I purchased my 2nd car there this week. I got home and realized it was just too small for my special needs son. They went out of their way, including Shane driving over an there this week. I got home and realized it was just too small for my special needs son. They went out of their way, including Shane driving over an hour away, to get me a car that would fit my needs. They were so good to me and I felt very well taken care of. I will definitely be buying my 3rd car from them as well. This should be everyone’s 1st and last stop. More

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Mr. Greg Milliner was fantastic to us! Extremely patient, took his time to explain everything we needed to know (and stuff we didn’t ask about but was extremely valuable for a car-buying experience in my opi took his time to explain everything we needed to know (and stuff we didn’t ask about but was extremely valuable for a car-buying experience in my opinion.) Car buying is NOT usually this easy!!! So happy we came here. More

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Worst experience Of my life We Took uber 2 times to this dealership waisted money on there call that car is aproved was willing to put 4 grand down plus fico score was 670 and ab We Took uber 2 times to this dealership waisted money on there call that car is aproved was willing to put 4 grand down plus fico score was 670 and above 220k income all documents provided they butchered my parents credit and waisted our time and money dont go there Tom is the guy he is full of xxxx ... More

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Avoid this dealership Long story short they would not stand behind their product. I would not recommend to anyone and would advise against anyone buying a vehicle from them Long story short they would not stand behind their product. I would not recommend to anyone and would advise against anyone buying a vehicle from them. More

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