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Cynthia Krause
63 Reviews
63 Reviews
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63 Reviews of Cynthia Krause
August 01, 2025
I dropped my car off for an oil change and inspection in the morning. I was told that I would receive a text and or phone call with an update on what needed to be done. Seven hours go by and I still had n the morning. I was told that I would receive a text and or phone call with an update on what needed to be done. Seven hours go by and I still had not heard anything. I called to check on my vehicle and was told that my phone number was incorrect in the system. I had given the correct phone number to the representative several times before I left make sure the right phone number was on file. There was no apology or even acknowledgement when I finally arrived to pick up my vehicle. Customer service could definitely be better. More
by ckahlenbeck
Verified Customer
July 23, 2025
Car had been towed to the dealership because of a flat tire on the turnpike in my hybrid. (No spare which I did not realize at first) Service was timely, which was important. tire on the turnpike in my hybrid. (No spare which I did not realize at first) Service was timely, which was important. More
by karsblue
July 10, 2025
I have always been happy with the service I have received from at Basney Honda. from at Basney Honda. More
by kelee56
Other Employees Tagged: Alan Royce
April 13, 2025
My car was taken care of in a timely and friendly fashion. They even washed my car. fashion. They even washed my car. More
by foo987
Other Employees Tagged: Alan Royce, Curt Seufert
March 26, 2025
Basney Honda always provides excellent service. The Customer Service Representatives are friendly, knowledgeable, and always discuss what items need to be done in advance, and when future repairs m The Customer Service Representatives are friendly, knowledgeable, and always discuss what items need to be done in advance, and when future repairs may be warranted at the conclusion of the service appointment. More
by rmcozzie
Other Employees Tagged: Curt Seufert
March 14, 2025
In this day and age I’ve found it’s best to manage my expectations with service experiences. That strategy paid off with my most recent trip to Basney service related to an air bag light. My Honda is 13 expectations with service experiences. That strategy paid off with my most recent trip to Basney service related to an air bag light. My Honda is 13 years old and I hoped using a dealership for this service would ensure brand-specific accuracy. Instead of being disappointed that the service took longer than expected, I assumed it would take at least two days and I arranged alternate transportation during that time. Basney also prepared me for the possibility of a part needing to be ordered, which could lead to a longer wait. Nice surprise: Basney called me with updates. A specific reason I had avoided Basney as a service provider for two or more years was because I had to check on progress myself and since nobody responded to voicemail messages, I had to make multiple calls. The part was in stock, which surprised both me and the tech who called me, and the service was complete by end of the same day I dropped it off. Nobody was unfriendly at the dealership, but I still got a sense that I was a bother. I don’t need to be welcomed with open arms, especially if you fix my car right on the first try, but I also don’t want to feel like I should apologize for needing to take some of your time to pay you hundreds of dollars. More
by Southbendtracie
Other Employees Tagged: Austin Aufie
March 07, 2025
Everyone was super friendly and competent. I felt very well cared for during my time and communication during the repair was terrific. I am super satisfied. I felt very well cared for during my time and communication during the repair was terrific. I am super satisfied. More
by Bart Loeb
Other Employees Tagged: Austin Aufie
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