Cynthia Krause | Page 7

Needs to improve service department with more staffing, better communication, and organization! Lacks great customer service. I’ve seen better from them. better communication, and organization! Lacks great customer service. I’ve seen better from them. More

by oliviakfrick Verified Customer Verified Customer

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The only downside was the service department was not open over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being i over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being in town for the weekend meant I needed to extend my stay until Monday. However, Steve kept me informed of my tire fix and sent an Uber to pick me up. Then I was on my way back to Ohio. Shoutout to Cynthia who was helpful on Friday at 5:45pm! And to Madison who on Monday pulled my car under the awning so I could load up my luggage and not get wet in the thunderstorms. Overall, solid positive dealership experience! More

by TBinthecity Verified Customer Verified Customer

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Staff at Basney are kind, they listen to what you are interested in, and they work with you to accomplish your goal. I cane from out of state to purchase my vehicle. The Basney staff were great at a interested in, and they work with you to accomplish your goal. I cane from out of state to purchase my vehicle. The Basney staff were great at answering my questions and helping me to navigate all the paperwork. Everyone was polite, engaging, and knowledgeable. I was extremely pleased. More

by Thornton.winifred Verified Customer Verified Customer

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The service advisor did a great job. The service technician also did a wonderfull job. The service technician also did a wonderfull job. More

by jgosc Verified Customer Verified Customer

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the customer service lady who helped me was very helpful and friendly. she was excellent and friendly. she was excellent More

by faustinsem2002 Verified Customer Verified Customer

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Making the appointment was ver easy. Team was friendly when I arrived and showed me the water and coffee for my wait. Once complete it was easy to checkout and everyone was friendly. Team was friendly when I arrived and showed me the water and coffee for my wait. Once complete it was easy to checkout and everyone was friendly. Overall a great experience. More

by michael.masten Verified Customer Verified Customer

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Great communication updates and a nice loaner car when a part was not available until the next day. part was not available until the next day. More

by dbfidler Verified Customer Verified Customer

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I was not happy with Honda for a 6 week wait time on the part. As far as Basney, I am glad that they provided me with a loaner car. The only negative I have is that the loaner is an Accord. I am 6'1" with a part. As far as Basney, I am glad that they provided me with a loaner car. The only negative I have is that the loaner is an Accord. I am 6'1" with a bad back and it is very difficult to get in and out of. I appreciate Cynthia keeping me updated on the status of my part. More

by FEISEMANN Verified Customer Verified Customer

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I recently had the pleasure of experiencing unparalleled service at Basney Honda, and I wanted to highlight the outstanding work of the service department, with a special mention of Curt Seufert. From th service at Basney Honda, and I wanted to highlight the outstanding work of the service department, with a special mention of Curt Seufert. From the moment I arrived, the service team at Basney Honda demonstrated a commitment to excellence. Curt Seufert, in particular, went above and beyond to ensure that my experience was not only efficient but also exceptionally positive. His professionalism, attention to detail, and dedication to customer satisfaction truly set the standard for outstanding service. Curt took the time to thoroughly explain the maintenance process, addressing any questions or concerns I had. His communication skills and friendly demeanor made the entire service experience seamless and enjoyable. It's evident that Curt takes pride in his work and is genuinely invested in the well-being of the vehicles and the satisfaction of the customers. The efficiency of the service department at Basney Honda was impressive. The team worked diligently to complete the maintenance promptly without compromising on the quality of their work. I left the dealership confident that my vehicle had received the best care possible. I appreciate Curt Seufert's professionalism and the exceptional service provided by the entire service department at Basney Honda. It's clear that customer satisfaction is a top priority for this team. If you're looking for a dealership with a service department that goes the extra mile, I highly recommend Basney Honda – and be sure to ask for Curt Seufert for an unparalleled service experience. Thank you, Curt, and the entire Basney Honda service team! More

by Ktaylor Verified Customer Verified Customer

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Friendly, honest service. . very informative about my auto sevices and what they deemed necessary in the future. Nice work . very informative about my auto sevices and what they deemed necessary in the future. Nice work More

by ducal_cassias.0r Verified Customer Verified Customer

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