Cynthia Krause | Page 9

I have been a customer of this dealership for 25 years and I have never been disappointed and have always been welcomed here and I have never been disappointed and have always been welcomed here More

by hickvillage1 Verified Customer Verified Customer

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Had car there three times for the exact same problem each time they said they did a full engine evaluation the last time they said it was the alternator and when I asked if it had been checked the previous t time they said they did a full engine evaluation the last time they said it was the alternator and when I asked if it had been checked the previous two times I got a rude answer. I feel like two unnecessary trips were made +2 towing to your establishment that were unnecessary if it had been done right the first time More

by ctcjh Verified Customer Verified Customer

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The young girl in service was great. Very friendly and a dog fan. Oh, and she taught me how to get my trip locator on. Very friendly and a dog fan. Oh, and she taught me how to get my trip locator on. More

by Trump-Stir Verified Customer Verified Customer

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Needs to improve service department with more staffing, better communication, and organization! Lacks great customer service. I’ve seen better from them. better communication, and organization! Lacks great customer service. I’ve seen better from them. More

by oliviakfrick Verified Customer Verified Customer

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The only downside was the service department was not open over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being i over the weekend. I got a flat tire that could not be patched at a tire shop and they didn’t have the tire to match my other 3 tires. So only being in town for the weekend meant I needed to extend my stay until Monday. However, Steve kept me informed of my tire fix and sent an Uber to pick me up. Then I was on my way back to Ohio. Shoutout to Cynthia who was helpful on Friday at 5:45pm! And to Madison who on Monday pulled my car under the awning so I could load up my luggage and not get wet in the thunderstorms. Overall, solid positive dealership experience! More

by TBinthecity Verified Customer Verified Customer

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Staff at Basney are kind, they listen to what you are interested in, and they work with you to accomplish your goal. I cane from out of state to purchase my vehicle. The Basney staff were great at a interested in, and they work with you to accomplish your goal. I cane from out of state to purchase my vehicle. The Basney staff were great at answering my questions and helping me to navigate all the paperwork. Everyone was polite, engaging, and knowledgeable. I was extremely pleased. More

by Thornton.winifred Verified Customer Verified Customer

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The service advisor did a great job. The service technician also did a wonderfull job. The service technician also did a wonderfull job. More

by jgosc Verified Customer Verified Customer

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the customer service lady who helped me was very helpful and friendly. she was excellent and friendly. she was excellent More

by faustinsem2002 Verified Customer Verified Customer

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Making the appointment was ver easy. Team was friendly when I arrived and showed me the water and coffee for my wait. Once complete it was easy to checkout and everyone was friendly. Team was friendly when I arrived and showed me the water and coffee for my wait. Once complete it was easy to checkout and everyone was friendly. Overall a great experience. More

by michael.masten Verified Customer Verified Customer

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Great communication updates and a nice loaner car when a part was not available until the next day. part was not available until the next day. More

by dbfidler Verified Customer Verified Customer

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