Cynthia Krause | Page 9

Making the appointment was ver easy. Team was friendly when I arrived and showed me the water and coffee for my wait. Once complete it was easy to checkout and everyone was friendly. Team was friendly when I arrived and showed me the water and coffee for my wait. Once complete it was easy to checkout and everyone was friendly. Overall a great experience. More

by michael.masten Verified Customer Verified Customer

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Great communication updates and a nice loaner car when a part was not available until the next day. part was not available until the next day. More

by dbfidler Verified Customer Verified Customer

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I was not happy with Honda for a 6 week wait time on the part. As far as Basney, I am glad that they provided me with a loaner car. The only negative I have is that the loaner is an Accord. I am 6'1" with a part. As far as Basney, I am glad that they provided me with a loaner car. The only negative I have is that the loaner is an Accord. I am 6'1" with a bad back and it is very difficult to get in and out of. I appreciate Cynthia keeping me updated on the status of my part. More

by FEISEMANN Verified Customer Verified Customer

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I recently had the pleasure of experiencing unparalleled service at Basney Honda, and I wanted to highlight the outstanding work of the service department, with a special mention of Curt Seufert. From th service at Basney Honda, and I wanted to highlight the outstanding work of the service department, with a special mention of Curt Seufert. From the moment I arrived, the service team at Basney Honda demonstrated a commitment to excellence. Curt Seufert, in particular, went above and beyond to ensure that my experience was not only efficient but also exceptionally positive. His professionalism, attention to detail, and dedication to customer satisfaction truly set the standard for outstanding service. Curt took the time to thoroughly explain the maintenance process, addressing any questions or concerns I had. His communication skills and friendly demeanor made the entire service experience seamless and enjoyable. It's evident that Curt takes pride in his work and is genuinely invested in the well-being of the vehicles and the satisfaction of the customers. The efficiency of the service department at Basney Honda was impressive. The team worked diligently to complete the maintenance promptly without compromising on the quality of their work. I left the dealership confident that my vehicle had received the best care possible. I appreciate Curt Seufert's professionalism and the exceptional service provided by the entire service department at Basney Honda. It's clear that customer satisfaction is a top priority for this team. If you're looking for a dealership with a service department that goes the extra mile, I highly recommend Basney Honda – and be sure to ask for Curt Seufert for an unparalleled service experience. Thank you, Curt, and the entire Basney Honda service team! More

by Ktaylor Verified Customer Verified Customer

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Friendly, honest service. . very informative about my auto sevices and what they deemed necessary in the future. Nice work . very informative about my auto sevices and what they deemed necessary in the future. Nice work More

by ducal_cassias.0r Verified Customer Verified Customer

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They were able to fix my tire very quickly just like always. They're always helpful with our needs always. They're always helpful with our needs More

by stephen.spiritoso Verified Customer Verified Customer

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I have had the worst luck with this dealership. When I first purchased the car, I feel like I was taken advantage of because I had a newborn with me and I was really trying to get through the proce When I first purchased the car, I feel like I was taken advantage of because I had a newborn with me and I was really trying to get through the process. The finance person convinced me to take a loan through their finance company versus the one I had already secured a loan with. My finance company was offering a lower APR, but he was really pushy and made me feel uncomfortable so I went with theirs. I ended up waiting a month and going through my company instead. I am constantly needing service on the vehicle for the same issue. I was told I needed to replace the battery, even though I made it clear I didn't think the battery was the issue. Then I was told they wouldn't do any other diagnostics or service on the vehicle until I replaced the battery. So, I replaced the battery (through Sam's Club) and then 3 weeks later the same issue was still happening. I called and was able to take it in for diagnostics and recall service. They were able to diagnose it, but the lady Cassy told me she would have to check to see if it was covered under warranty. I told her that it should be because I purchased an extended warranty on the electronics when I purchased the vehicle. It took several days for me to find out if it was covered or not, and that was because I kept calling, not that anyone called me to let me know. Cassy told me that they would have to order the part but we could schedule an "appointment" so they could get the part. She told me it wouldn't be an actual appointment, just one so they could order the part (I don't know why it had to be that way, but that's what she said) and then she would call me when the part came in so we could schedule an actual appointment. Well over a month went by (Christmas included) and I hadn't heard anything about the part coming in. I called after the new year to see if the part came in, and sure enough, it was in and no one called me to let me know. I was able to schedule an appointment for a couple of days after that. Dropped it off, and service was very quick. When I went to pick it up, Cassy walked me to the checkout counter and I could see charges on the paper she was holding. I asked if it was covered under warranty, and she told me she had to check. I told her that she had already told me that it was covered. So, she went back and changed the paperwork to covered under warranty. It was really off-putting that I was going to get charged for something that clearly was already discussed that it was covered by warranty. If I wouldn't have brought it up, I would have ended up paying for work that should have been covered. Not to mention, it's been less than a week since my service, and the problem is still occurring. I will be looking for a different dealership to work with, because I really do not want to take my vehicle back to Basney. More

by asnrich Verified Customer Verified Customer

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Basney Honda performed the necessary basics with the current recalls for my Honda vehicle. Nothing above or beyond the recall despite request for additional thing that was offered current recalls for my Honda vehicle. Nothing above or beyond the recall despite request for additional thing that was offered More

by heatherh88 Verified Customer Verified Customer

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Cindy was very helpful with keeping me informed about the repairs on my car. I appreciated her help. repairs on my car. I appreciated her help. More

by BROWN2832 Verified Customer Verified Customer

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The tech immediately looked at the car and solved the problem in a minute. Brilliant. problem in a minute. Brilliant. More

by brogers149 Verified Customer Verified Customer

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