Cynthia Krause | Page 10

Austin was excellent as usual, he pays attention to detail and has a great attitude and is always polite. We have become kinda friends during the past years as he cares not just for the business side b detail and has a great attitude and is always polite. We have become kinda friends during the past years as he cares not just for the business side but also cares for people More

by Carpizzyezzy Verified Customer Verified Customer

Print

Courteous and answered our questions also had another minor but annoying problem that Brian fixed for us.thank you so much you went above and beyond in this day of get them in and out.please consider t minor but annoying problem that Brian fixed for us.thank you so much you went above and beyond in this day of get them in and out.please consider them if you need your car serviced. More

by Kathie Verified Customer Verified Customer

Print

Took my 19’ Civic Type R in for a oil change hoping to receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less t receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less than understanding and immediately placed blame on me and other people instead of taking responsibility for what happened. They told me it happened on installation. If the drain plug bolt was stripped when they removed it initially they would have noticed the marring on the bolt along with the significant shavings that were in the oil catch pan when I personally inspected it. If they were to catch a stripped bolt on removal and then inform me that a previous shop or persons had already done the damage I would have been more than willing to complete pay for the repair, however is not the case. This happened on installation which can only mean it was a result of something their tech did. After finding all of this out I was informed of a 3 day shipping delay or a $80 overnight shipping charge along with no courtesy vehicle to return me home from the service advisor and was handed a initial estimate of over $1000. After talk to the service manager Alan, were able to reach a better resolution that still does not leave me satisfied with the level of service you expect from Honda. Overall this was a complete failure on all levels to take accountability for hurting my property and then leaving me with to foot the bill. More

Print

Took longer than it could have. Had to wait a day to get it back. Had to wait a day to get it back. More

by Schltzlor Verified Customer Verified Customer

Print

Charged more than double the original estimate. It may have been an honest mistake but it felt like a bait-n-switch. It may have been an honest mistake but it felt like a bait-n-switch. More

by NANHUSSEY Verified Customer Verified Customer

Print

Took my 2021 Honha HRV in for service. So impressed with the friendly service. Professional and helpful. The Uber service was great as was Cynthia! Thank you! Marilyn Sibley So impressed with the friendly service. Professional and helpful. The Uber service was great as was Cynthia! Thank you! Marilyn Sibley More

by maresib Verified Customer Verified Customer

Print

Had a recall done on my 2006 ridgeline. Filler pipe for gas tank didn’t get connected back up so had to return. It was taken care of quickly with no other issues. Filler pipe for gas tank didn’t get connected back up so had to return. It was taken care of quickly with no other issues. More

by Kb9mt1 Verified Customer Verified Customer

Print

I’ve owned 4 different Honda cars and I have loved everyone of them. Their service is always excellent, and I’ve always been pleased. everyone of them. Their service is always excellent, and I’ve always been pleased. More

by Grayrag3 Verified Customer Verified Customer

Print