Cynthia Krause | Page 10

Basney Honda performed the necessary basics with the current recalls for my Honda vehicle. Nothing above or beyond the recall despite request for additional thing that was offered current recalls for my Honda vehicle. Nothing above or beyond the recall despite request for additional thing that was offered More

by heatherh88 Verified Customer Verified Customer

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Cindy was very helpful with keeping me informed about the repairs on my car. I appreciated her help. repairs on my car. I appreciated her help. More

by BROWN2832 Verified Customer Verified Customer

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The tech immediately looked at the car and solved the problem in a minute. Brilliant. problem in a minute. Brilliant. More

by brogers149 Verified Customer Verified Customer

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Basney Honda representatives are professional associates, and they maintain a very responsive and helpful service department. and they maintain a very responsive and helpful service department. More

by JEFFNOLEN Verified Customer Verified Customer

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Service was very good and staff was quite helpful. Carwash was an added plus and helpful in my clean car maintenance. Carwash was an added plus and helpful in my clean car maintenance. More

by crbsbin@aol.com Verified Customer Verified Customer

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Very fast and efficient process. Thanks for the great service! Knowledgeable service providers and I trust them completely. Thanks for the great service! Knowledgeable service providers and I trust them completely. More

by IRISHFAN0925 Verified Customer Verified Customer

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They truly listened to me and kept working to take care of the issue I told them I was having with my CRV. of the issue I told them I was having with my CRV. More

by Cathy Verified Customer Verified Customer

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Austin was excellent as usual, he pays attention to detail and has a great attitude and is always polite. We have become kinda friends during the past years as he cares not just for the business side b detail and has a great attitude and is always polite. We have become kinda friends during the past years as he cares not just for the business side but also cares for people More

by Carpizzyezzy Verified Customer Verified Customer

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Courteous and answered our questions also had another minor but annoying problem that Brian fixed for us.thank you so much you went above and beyond in this day of get them in and out.please consider t minor but annoying problem that Brian fixed for us.thank you so much you went above and beyond in this day of get them in and out.please consider them if you need your car serviced. More

by Kathie Verified Customer Verified Customer

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Took my 19’ Civic Type R in for a oil change hoping to receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less t receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less than understanding and immediately placed blame on me and other people instead of taking responsibility for what happened. They told me it happened on installation. If the drain plug bolt was stripped when they removed it initially they would have noticed the marring on the bolt along with the significant shavings that were in the oil catch pan when I personally inspected it. If they were to catch a stripped bolt on removal and then inform me that a previous shop or persons had already done the damage I would have been more than willing to complete pay for the repair, however is not the case. This happened on installation which can only mean it was a result of something their tech did. After finding all of this out I was informed of a 3 day shipping delay or a $80 overnight shipping charge along with no courtesy vehicle to return me home from the service advisor and was handed a initial estimate of over $1000. After talk to the service manager Alan, were able to reach a better resolution that still does not leave me satisfied with the level of service you expect from Honda. Overall this was a complete failure on all levels to take accountability for hurting my property and then leaving me with to foot the bill. More

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