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Cynthia Krause
102 Reviews
102 Reviews
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102 Reviews of Cynthia Krause
Verified Customer
November 09, 2023
Service was very good and staff was quite helpful. Carwash was an added plus and helpful in my clean car maintenance. Carwash was an added plus and helpful in my clean car maintenance. More
by crbsbin@aol.com
Other Employees Tagged: Alan Royce, Austin Aufie , Brian Lynn, Don Perkins III
October 11, 2023
Austin was excellent as usual, he pays attention to detail and has a great attitude and is always polite. We have become kinda friends during the past years as he cares not just for the business side b detail and has a great attitude and is always polite. We have become kinda friends during the past years as he cares not just for the business side but also cares for people More
by Carpizzyezzy
Other Employees Tagged: Alan Royce, Austin Aufie , Brian Lynn, Don Perkins III
October 05, 2023
Courteous and answered our questions also had another minor but annoying problem that Brian fixed for us.thank you so much you went above and beyond in this day of get them in and out.please consider t minor but annoying problem that Brian fixed for us.thank you so much you went above and beyond in this day of get them in and out.please consider them if you need your car serviced. More
by Kathie
Other Employees Tagged: Brian Lynn
October 03, 2023
Took my 19’ Civic Type R in for a oil change hoping to receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less t receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less than understanding and immediately placed blame on me and other people instead of taking responsibility for what happened. They told me it happened on installation. If the drain plug bolt was stripped when they removed it initially they would have noticed the marring on the bolt along with the significant shavings that were in the oil catch pan when I personally inspected it. If they were to catch a stripped bolt on removal and then inform me that a previous shop or persons had already done the damage I would have been more than willing to complete pay for the repair, however is not the case. This happened on installation which can only mean it was a result of something their tech did. After finding all of this out I was informed of a 3 day shipping delay or a $80 overnight shipping charge along with no courtesy vehicle to return me home from the service advisor and was handed a initial estimate of over $1000. After talk to the service manager Alan, were able to reach a better resolution that still does not leave me satisfied with the level of service you expect from Honda. Overall this was a complete failure on all levels to take accountability for hurting my property and then leaving me with to foot the bill. More
by grantmullet
Other Employees Tagged: Alan Royce, Austin Aufie
September 24, 2023
Charged more than double the original estimate. It may have been an honest mistake but it felt like a bait-n-switch. It may have been an honest mistake but it felt like a bait-n-switch. More
by NANHUSSEY
Other Employees Tagged: Austin Aufie , Brian Lynn, Not sure if Brian is the one who was so unhelpful. I never did receive a detailed receipt that was accurate. I asked for Perks and was told I couldn’t speak with him.
September 21, 2023
Took my 2021 Honha HRV in for service. So impressed with the friendly service. Professional and helpful. The Uber service was great as was Cynthia! Thank you! Marilyn Sibley So impressed with the friendly service. Professional and helpful. The Uber service was great as was Cynthia! Thank you! Marilyn Sibley More
by maresib
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