Cynthia Wagner

Terrible attitude, uncooperative, , lead me to buy a different brand of vehicle. Had the car I want choice to be difficult. different brand of vehicle. Had the car I want choice to be difficult. More

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I want retract my previous post, and after speaking with Cynthia Wagner, I have accepted it was perhaps a miscommunication between parties, thank you Cynthia for the explanation. I wish your dealership cont Cynthia Wagner, I have accepted it was perhaps a miscommunication between parties, thank you Cynthia for the explanation. I wish your dealership continuing success and look forward to continuing our relationship. More

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Overall it was a terrible car buying experience. Stay away at all costs (if you plan on buying anything used/not owned by Toyota as it is Russian roulette as one salesman phrased it). First of a Stay away at all costs (if you plan on buying anything used/not owned by Toyota as it is Russian roulette as one salesman phrased it). First of all when I test rode the car it was an absolute mess, dirty, not detailed. I urgently needed a car and was in a bind, so I purchased a used car there with 83K miles, 2014 for 11k with 2.5k in fees and taxes. By the time I purchased it, it was only half detailed. The dealers fees of $898 are ridiculous, in addition to all additional fees. The salesman Andre was non negotiable and very difficult to work with. He was unfriendly and condescending, especially when asking questions and since I was paying cash. After feeling defeated when the signing process was complete (which wasn't horrible, although Savanna didn't have a clear explanation about the arbitration document) unfortunately, I had problems with the vehicle a few days later. I took it back to get serviced and the problem appeared fixed. A few weeks later the check engine light came on, car started making noise and ultimately broke down in the middle of the road. I towed the car to dealer and it was deemed unfixable. They put me in contact with customer relations Cynthia. The only option I was given was to trade in this car I had just bought 6 weeks earlier, for another vehicle. Upon returning to the dealership, understandably I was upset about the whole situation. While walking through the dealership, I saw the salesman that sold me my now broken vehicle with some customers and in passing I said "Watch out for this guy, he sells crappy cars" then make my way to the front desk to seek out a manager. Abruptly, 2 employees rushed to me, threatening me of calling security and escorting me from the property. This was by far not the best way to de-escalate the situation. After they realized I was planning on spending more of my money, they had me looking at cars before even knowing what the offer would be on my "trade in". After picking a new car, they offered me 3k for the car I bought there 6 weeks prior for 11k. I was shocked by this and I literally broke down in the waiting room after we were negotiating for the 2nd car. They ended up increasing the offer to 4k and convinced me to lease a new vehicle. And of course I had to pay all the dealership fees again. I was given a rental car the 2 weekends the car was in service which was accommodating but does not make up for the fact that I was sold a lemon and it was not rectified. I came to a reputable dealership, expecting quality service and product. But what I got was anything but quality. For a dealership that supposedly thrives on great customer service, I am highly disappointed and disheartened. More

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If you wanna be treated like herd of sheep’s then go to Toyota of Orlando. I went there to buy truck even though they had none in stock they still wasted 1 hour. First kid took me and started showing me us Toyota of Orlando. I went there to buy truck even though they had none in stock they still wasted 1 hour. First kid took me and started showing me used SR 5 Tacoma trucks even though from the start I told them I am only interested in Tacoma TRD Sport. Then I was handed over to another slick salesperson who asked me several questions had nothing to do with buying truck even though he knew there are no truck in stock wasted wasted my time. Finally I stopped him from chit chatting and told him I hear to buy Tacoma TRD. He said let me check the inventory then came back and told me we don’t have any and don’t know when we are going to get any soon. I asked him what they are selling for he told me I can’t even tell you the price you can google it. So now then keep on calling me 2 to 3 times a day I don’t know for what. I called the dealership to talk to the manager but every time told that manager is not here. I have left 3 messages but no one ever called me. One of the worst experiences at dealership ever in my life. They treat you like herd of sheep’s I saw several customers sitting on tables frustrated with pushy salesmen wasting their time trying to sell them something. More

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Savanah, juanil, cruz la atención el día de hoy fue excelente muy atentos, el proceso fue rapido! Me encantó venir y disfrutar esta experiencia! excelente muy atentos, el proceso fue rapido! Me encantó venir y disfrutar esta experiencia! More

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Muy Mal Servicio traje mi Highlander 2021 para que le hicieran el cambio de aceite y filtro. Y cuando me dan la Highlander y yo la veo por dentro ellos me dañaron el panel del techo por dentro y los pane hicieran el cambio de aceite y filtro. Y cuando me dan la Highlander y yo la veo por dentro ellos me dañaron el panel del techo por dentro y los paneles de los dos lado por dentro me los raparon. Me destruyeron la Highlander por dentro y cuando yo reclamo los daños todos los del servicio riéndose. Para mi esto no es justo. dijeron que fuera hablar con esta 3 Personas para que lo arreglaran lo que dañaron y Gabriela, Agustín y la Señora Cintia no quisieron hacer nada que eso no era Problemas de ellos. Ah y le estoy dando una estrella por que no me deja postear lo escrito. Muy mala experiencia no vuelvo a comprar un auto en la Toyota of Orlando y mucho menos darle un servicio. Mi Gente piénselo ante de comprar un auto con ellos O darle un servicio a su auto.😡😡😡 Mira ahora nadie se quiere hacer responsable de los daños de mi auto. More

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Very professional. Salesman knowledgeable, friendly. Sales manager helpful working with numbers. Very clean neat building.ample parking. Location was easily assible off interstate. Clean new vehicle w Sales manager helpful working with numbers. Very clean neat building.ample parking. Location was easily assible off interstate. Clean new vehicle well More

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Sales staff all get 5 stars.Praise God there is a staff that were Christian's makes buy a car a fun fact.The whole staff gets 5 stars Love it . that were Christian's makes buy a car a fun fact.The whole staff gets 5 stars Love it . More

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Avoid Shopping Here. Try Other Dealerships!! I recently enter into a lease with them and upon discovering after driving off the lot with my car they had given me a vehicle that did not have big f I recently enter into a lease with them and upon discovering after driving off the lot with my car they had given me a vehicle that did not have big features in the car that I was promised when we agreed on the price. When I quickly went back in to see if they could help me with the issue, two of the managers (Gavin, Garry) both basically told me “Sorry you were lied to but you already signed so it’s against our policy to correct the problem”. I spoke with Cynthia their customer relations rep and she was more helpful but did not have the power to help. I highly recommend going to a different dealership as they do not care about you after they sell you a car even if they lied to sell it to you. Trust me just choose a different dealership as they will not help you and good chance they will lie to get you to buy. More

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Worst customer service ever You have to be carful before you give them your money, double check you have all the tools in the trunk including the jack for your tires, they will t You have to be carful before you give them your money, double check you have all the tools in the trunk including the jack for your tires, they will tell you it’s too late you have to claim it after 24 hours. That’s what happened to me, I paid for the tools but I didn’t get anything. What a Shame!! And berdie the sales manager is the worst Manager ever and he told me I don’t know you!!!! Just like that!! Is that how you take care of your customers !!!! More

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