Cyrena Morena
Cyrena Morena at Capistrano Mazda

Cyrena Morena | Page 11

Service Advisor

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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4.8
329 Reviews
4.8

329 Reviews

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329 Reviews of Cyrena Morena

February 18, 2021

Dealership Rating
Employee Rating

I bought my CX3 from Capo (2nd one from them) even though I live an hour away. I also bring my car to them for service rather than go to a Mazda dealer in my city. The staff are always friendly and profess More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 19, 2021

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thanks for being such a loyal customer! Kate

February 17, 2021

Dealership Rating
Employee Rating

My time at Capistrano Mazda was wonderful. The service was great and the staff were friendly and welcoming. Thank you for the helpful inspection video from Hector! More

by fkephart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu

Feb 17, 2021

Capistrano Mazda responded

Thank you for sharing your feedback. We appreciate your business and our team looks forward to serving you again soon! Kate

February 08, 2021

Dealership Rating
Employee Rating

Cyrena Moreno was very helpful during my first service. She communicated very well and sent frequent updates throughout the day. I had an issue with my car play and she made sure it was looked at and taken More

by bridget.wasson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2021

Capistrano Mazda responded

Thank you for your very kind review, Bridget! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cyrena here at Capistrano Mazda. Kate

February 05, 2021

Dealership Rating
Employee Rating

Quick and easy drop off and pick up of my vehicle. Cyrena communicates well and sends updates during the day. I have a 2019 CX-5 that I got at Capistrano Mazda 2 years ago and, besides a cracked windshield f More

by darrenh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2021

Capistrano Mazda responded

Thank you for your business and this review. We're happy to hear that Cyrena and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you again! Kate

January 31, 2021

Dealership Rating
Employee Rating

From looking to buying to service, everyone I dealt with couldn’t have been any nicer sweeter and the professionalism was an incredible experience. I have never had such a rewarding time buying a new vehicl More

by dcpease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Deering, Hector Arvizu, Lou Bastiaans, Edward Rodriguez, Diego Blakely , Ben Deming, Alex Hernandez, AJ Jamshidi

Feb 01, 2021

Capistrano Mazda responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

January 22, 2021

Dealership Rating
Employee Rating

Very helpful and super friendly. They made sure I was comfortable and aware of everything the entire time. They explained any questions I had and I never felt silly asking them anything. More

by KASIGOODWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2021

Capistrano Mazda responded

Kasi, we are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Kate

January 19, 2021

Dealership Rating
Employee Rating

Went in for a oil change and inspection. The team was flawless and friendly. I enjoyed my overall experience and will return happy to my next appointment at Mazda SJC More

by Jake Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Hernandez

Jan 19, 2021

Capistrano Mazda responded

Thank you so much, Jake, for your kind words, and for taking the time to leave us this wonderful feedback! Kate

January 11, 2021

Dealership Rating
Employee Rating

This is my favorite dealership every time I come it is always super nice and clean and all the employees are super helpful. Even though my car was a little worse for wear, cyrena morena was super helpful More

by YIMJORDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 11, 2021

Capistrano Mazda responded

It's great to hear that Cyrena was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

January 04, 2021

Dealership Rating
Employee Rating

My experience with this dealership is always good. It's near my home, the employees are courteous, professional, and greet you with a smile. Cyrena the service advisor is always there to help me schedule m More

by Pat Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2021

Capistrano Mazda responded

Pat, We appreciate your business, Cyrena and our team looks forward to serving you again soon! Kate

January 02, 2021

Dealership Rating
Employee Rating

Excellent service. I have been coming here for years as well as buying my cars here. Cyrena Morena my service advisor and Hector Arvizu my service tech were very friendly and helpful. They even sent me a t More

by Extremely Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu

Jan 03, 2021

Capistrano Mazda responded

Thank you for the kind words for Hector, Cyrena, and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

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