Cyrena Morena | Page 11

Cyrena Moreno was very helpful during my first service. She communicated very well and sent frequent updates throughout the day. I had an issue with my car play and she made sure it was looked at and taken She communicated very well and sent frequent updates throughout the day. I had an issue with my car play and she made sure it was looked at and taken care of! More

by bridget.wasson Verified Customer Verified Customer

Report | Print

Quick and easy drop off and pick up of my vehicle. Cyrena communicates well and sends updates during the day. I have a 2019 CX-5 that I got at Capistrano Mazda 2 years ago and, besides a cracked windshield f communicates well and sends updates during the day. I have a 2019 CX-5 that I got at Capistrano Mazda 2 years ago and, besides a cracked windshield from a road hazard, I have only had to bring the car in for the recommended scheduled maintenance and they still treat you like a valued customer every time you visit. More

by darrenh Verified Customer Verified Customer

Report | Print

From looking to buying to service, everyone I dealt with couldn’t have been any nicer sweeter and the professionalism was an incredible experience. I have never had such a rewarding time buying a new vehicl couldn’t have been any nicer sweeter and the professionalism was an incredible experience. I have never had such a rewarding time buying a new vehicle. And I must say I love my new Mazda , thank you to everyone. Sincerely David Pease. More

by dcpease Verified Customer Verified Customer

Report | Print

Very helpful and super friendly. They made sure I was comfortable and aware of everything the entire time. They explained any questions I had and I never felt silly asking them anything. comfortable and aware of everything the entire time. They explained any questions I had and I never felt silly asking them anything. More

by KASIGOODWIN Verified Customer Verified Customer

Report | Print

Went in for a oil change and inspection. The team was flawless and friendly. I enjoyed my overall experience and will return happy to my next appointment at Mazda SJC flawless and friendly. I enjoyed my overall experience and will return happy to my next appointment at Mazda SJC More

by Jake Smith Verified Customer Verified Customer

Report | Print

This is my favorite dealership every time I come it is always super nice and clean and all the employees are super helpful. Even though my car was a little worse for wear, cyrena morena was super helpful always super nice and clean and all the employees are super helpful. Even though my car was a little worse for wear, cyrena morena was super helpful and gave me excellent advice. More

by YIMJORDAN Verified Customer Verified Customer

Report | Print

My experience with this dealership is always good. It's near my home, the employees are courteous, professional, and greet you with a smile. Cyrena the service advisor is always there to help me schedule m near my home, the employees are courteous, professional, and greet you with a smile. Cyrena the service advisor is always there to help me schedule my appointment and find out what services my Mazda needs. She makes you feel comfortable and at ease with choices that your car needs, especially if you're on a tight budget. Cyrena always makes me feel welcome,and I am always pleased at the service and care me and my Mazda receive. More

by Pat Garcia Verified Customer Verified Customer

Report | Print

Excellent service. I have been coming here for years as well as buying my cars here. Cyrena Morena my service advisor and Hector Arvizu my service tech were very friendly and helpful. They even sent me a t well as buying my cars here. Cyrena Morena my service advisor and Hector Arvizu my service tech were very friendly and helpful. They even sent me a text with a video inspection so I could see the recommended work that needed to be performed. Capistrano Mazda’s COVID protocols were very good and I felt comfortable interacting while at the dealership. More

by Extremely Satisfied Verified Customer Verified Customer

Report | Print

Cyrena communicates very well everything that's required. Makes it the best dealership experience. Before COVID, you had nice snacks and a comfortable lounge. Looking to a better 2021! Makes it the best dealership experience. Before COVID, you had nice snacks and a comfortable lounge. Looking to a better 2021! More

by Awesome CX-5 Verified Customer Verified Customer

Report | Print

I could not be happier with the service I receive at Capistrano Mazda. It’s very simple to schedule/change an appointment by phone. The service center is often very busy, but it never feels chaotic—ever Capistrano Mazda. It’s very simple to schedule/change an appointment by phone. The service center is often very busy, but it never feels chaotic—everything is VERY well-organized. From the moment you pull in, you are greeted, and they show you exactly where to put your car. You’re then escorted to a service rep for check-in who goes over the reason for your visit and they listen carefully to all of your concerns. I find all the reps here to be personable, professional, and thorough. The waiting area is newly remodeled, comfortable, and socially distanced. There’s a strong WIFI connection and a standing “plug-in” bar with a couple of stations, so you can get work done while you wait. The reps maintain communication with you, sharing the results of any diagnostics and the service team’s recommendations for action. On my last visit, they even sent a short video to my phone showing my car in the bay. (Tbh, I wasn’t really sure what to do with that, but I’m sure some drivers would appreciate that...) When the work is done, a rep will go over in detail all service that was performed on the car (and what wasn’t) and show you where it is itemized on the bill. They provide you with a very detailed paper record and suggest a date/mileage reading for your next service visit. The only thing I really can’t speak to is the pricing, because this is my only car and I only have it serviced here, so I don’t have anything to compare it to. You can be confident that you’re getting quality here though. Highly recommend. More

by TDIPOC Verified Customer Verified Customer

Report | Print