Cyrena Morena | Page 7

I had to make an appointment to get a tire leak fixed because they couldn’t look at it otherwise. Even with an appointment it took two and a half hours to fix a simple nail in the tire leak. Staff was co because they couldn’t look at it otherwise. Even with an appointment it took two and a half hours to fix a simple nail in the tire leak. Staff was courteous and all but don’t understand what the issue was with the long time it took to complete. More

by Sjbuzz69 Verified Customer Verified Customer

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Always helpful, nice waiting area. I like the video showing all the info. Have always taken my car there. I like the video showing all the info. Have always taken my car there. More

by sharonludwig Verified Customer Verified Customer

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The upselling for repairs while in for services only is grotesque and I felt uncomfortable to point of losing trust in their evaluation. I always enjoyed my experience here but after yesterday I will never grotesque and I felt uncomfortable to point of losing trust in their evaluation. I always enjoyed my experience here but after yesterday I will never be back here for any services. Cyrena Moreno the sales person yesterday had a look in eyes that seemed wasn’t genuine and almost seemed guilty when I caught her speaking to the mechanic as I rounded the corner to let them know I would be needing my car back asap. Hector one of the repairmen came out to let me know they had performed the oil change and asked if I wanted a car wash which I affirmed yes I did before paying for that service only. Cyrena never apologized to me for making me feel uncomfortable in her raw approach to convincing me of further repairs. I told her I believed she is a good person but that she made me very uncomfortable and that’s why I will never go back to this dealership. More

by mprata0 Verified Customer Verified Customer

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I love working with Cyrena! She’s great; very helpful. My car is holding up well and I feel confident in the services you provide. She’s great; very helpful. My car is holding up well and I feel confident in the services you provide. More

by Readhead45 Verified Customer Verified Customer

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Best customer service of any Mazda deal ship I have taken my CX-9 to for repair. Great communication. I plan on buying my next Mazda from this dealership. my CX-9 to for repair. Great communication. I plan on buying my next Mazda from this dealership. More

by ME.JENN Verified Customer Verified Customer

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My experience at Capistrano Mazda for my car’s first service was top notch! Cyrenai made my appointment when I called and greeted me when I arrived. I was provided with an Uber ride home and again when service was top notch! Cyrenai made my appointment when I called and greeted me when I arrived. I was provided with an Uber ride home and again when it was time to pick up my car. Per the service video , I knew exactly what to expect. The entire experience was quick, efficient and professional. Thank you Capo Mazda! More

by markel127 Verified Customer Verified Customer

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Very good customer service caring and kind staff who are very knowledgeable. Always going above and beuond to take care of my needs very knowledgeable. Always going above and beuond to take care of my needs More

by CRAIGPURKIS Verified Customer Verified Customer

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I’ve been assisted by Cyrena for many years and have always been very happy with her politeness, attentiveness and professionalism whenever I come. I appreciate the skilled mechanics that take good care always been very happy with her politeness, attentiveness and professionalism whenever I come. I appreciate the skilled mechanics that take good care of my car as well. More

by deltaforceoo7 Verified Customer Verified Customer

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The service was great! Absolutely amazing experience with the Capistrano Mazda team, thank you so much! Absolutely amazing experience with the Capistrano Mazda team, thank you so much! More

by jakegroeniger Verified Customer Verified Customer

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Real life heroes out there. Feel safe and secure in the car. And front office as well. Feel safe and secure in the car. And front office as well. More

by Name Verified Customer Verified Customer

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