Cyrena Morena
Cyrena Morena at Capistrano Mazda

Cyrena Morena | Page 9

Service Advisor

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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4.8
327 Reviews
4.8

327 Reviews

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327 Reviews of Cyrena Morena

September 05, 2021

Dealership Rating
Employee Rating

I had a very good experience purchasing my 2021 Mazda cx30 at Capistrano Mazda. My sales consultant Bennett Deming was very knowledgeable and helpful. All of the staff were great. More

by ichmiel
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moe Afzal , Ben Deming, Hugo Diaz. John Littlefield

Sep 07, 2021

Capistrano Mazda responded

Thank you for sharing your positive experience with us, we are happy to hear Bennett took great care of you! We hope to service all your vehicle needs in the future, please let us know if you need anything additional. Kate

September 03, 2021

Dealership Rating
Employee Rating

The salesman at Capistrano Mazda went above and beyond to get me to deal that I want he also has been great with follow up More

by rhbellerhbelle@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcin Paluch, Paul Clark

Sep 07, 2021

Capistrano Mazda responded

Thank you for the five star review and for taking the time to share your experience, we appreciate it! Kate

August 19, 2021

Dealership Rating
Employee Rating

I appreciate that they sent me a live video of my technical check to validate what they were doing, especially as a woman who has been taken advantage of by automotive people More

by IngridAOtteson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 16, 2021

Dealership Rating
Employee Rating

I was not a person who would go to dealerships for standard service work like oil changes but this dealership has changed my mind. I seem to always get Alex as my service rep whenever I come into the More

by mdixonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Hernandez

June 27, 2021

Dealership Rating
Employee Rating

Was very satisfied with dealer and service department and how quickly it was performed More

by A_KAZEMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 01, 2021

Dealership Rating
Employee Rating

Excellent Service, I appreciated the details provided by the service tech video on findings - it was the clearest and best summary I have ever received! More

by cathymnunez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Rodriguez

Apr 02, 2021

Capistrano Mazda responded

Thank you, Cathy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Capistrano Mazda. Kate

March 30, 2021

Dealership Rating
Employee Rating

Thank you so much for being so quick and efficient. Serviced my car and solved issues found Cyrena knocked it out of the park again More

by mhohara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2021

Capistrano Mazda responded

Thank you for the kind words for Cyrena and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Kate

March 29, 2021

Dealership Rating
Employee Rating

Ever since I purchased my car in 2019, the service from Capo Mazda has been consistently great! Cyrena is always so kind and friendly, the appointments are so easy to make online, really couldn't ask for a More

by jordan73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2021

Capistrano Mazda responded

We are very happy Cyrena provides you with consistently positive experiences! We sincerely value your business and look forward to your next visit. Kate

March 29, 2021

Dealership Rating
Employee Rating

I was not comfortable with the level of care that was taken in terms of COVID precautions and let the manager know this. We were so happy with your sales department when we purchased the car from your de More

by sherri4
Customer Service
Recommend Dealer
No
Mar 29, 2021

Capistrano Mazda responded

Hi Sherri, we apologize for not providing exceptional COVID precautions in our Service department and have moved this to the top of our list to ensure our customers feel clean, comfortable and safe daily. Thank you for this important feedback, we appreciate it. Kate customerservice@capovwmazda.com

March 29, 2021

Dealership Rating
Employee Rating

Cyrena was amazing! I blew a tire on the freeway and almost crashed my car. She took care of me when I was frazzled. She was caring, attentive, and helped me in a scary situation. She was professional, More

by SCOHEN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hugo

Mar 29, 2021

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear you are okay and that Cyrena delivered such a great experience! Kate

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