"Professional and knowledgeable "
He was very attentive to what I was looking for in a car. Good listener. He was very familiar with the cars on the lot.
"Great staff but the manager needs to learn people skills"
Kaleb was amazing. I purchased a preowned for Mustang, and after bringing the car home the right front tire went flat. It turns out there was a bend in the inner rim resulting in the tire deflating spontaneously. I felt the management was suspicious of my claim that i did not cause the damage, Kaleb ensured the that I was taken care of and problem fixed. And the end of the day, Germain did do the right thing, however I would have preferred a friendlier interaction with their floor manager. I would recommend Kaleb as his customer service was fantastic, even getting back to me on his day off.
"Great customer service"
I recently purchased a used 2016 Toyota Tundra from Germain. Great experience with sales and finance and I love the vehicle. I ran into a problem with two of the tires and the sales manager covered the cost of replacements without making me drive 5 hours from Chicago.
Now that's great customer service!!!
"Great service................great personnel!!"
Great service is what brought us to Germain from the beginning and we have received nothing but the best service from the service and sales side.
Extremely fast and accurate Dealership and repair center. Will never go anywhere else. They are caring and kind well informed about there vehicles. Will continue to be a customer for years to come.
Me and my wife had a pretty bad experience with Germain. We bought a used car that turned out to be a total lemon. The car broke down 2 days off the lot and needed a new engine. You might as well not even talk to any manger in the used car department. For starters the staff couldn’t be any more unprofessional, half of the guys are wearing sweatpants. Chances are you’re going to buy a a car from a someone who knows nothing about cars. The real problem is management however, you can tell talking to them they just see you as a profit to be made or lost. We eventually got them to take back the car they sold us, they said we’d get a check back for our trade in. After 4 weeks of calling DeLacy in used cars (and leaving 5 voicemails) and never getting a call back, I came in. After about an hour they told me I’m not getting a check but that my car is out in the parking lot ready to be taken home. The car was dead, and had no gas. On top of that they couldn’t find the title to the vehicle. That’s the short story of our experience.
Take your business over to Toyota Direct, Lindsey or Roush they’ll treat you a lot better.
I came in just to look and left w a new whip , Quinton was great and so was Lincoln they made sure I walked out very happy . I definitely recommend Quinton at Germain Toyota he’s the best !!! Thank you very much
"Aj was awesome"
Everything went smooth with the purchase of the new car as a surprise for my girlfriend. Aj led the process from start to finish. This is a salesman that can be trusted to guide you in the right direction.
AJ Castin made leasing a new vehicle as simple as possible. I told him what I wanted and where I wanted to be price wise and he did everything he promised! You can tell he is very dedicated to making you happy and have an overall awesome experience! If you are in the market please go to Germain Toyota and make sure you ask for AJ Castin.
"Excellent service and a Great car!"
Tommy was awesome to work with and was very knowledgeable. He answered all my questions and guided me through the whole process. Germain Toyota staff was very polite and professional, everyone was very friendly. They made me feel right at home like I was family. Nice facility, everything was clean and well maintained. My overall experience was amazing, they got everything handled very quickly and I would not change anything. Mr.Day got the payment I was looking for and a better rate with the bank than I hoped for. D'Lacy came out and made sure everything was going smooth, I liked that a lot. Over all best car buying experience ever and I would send anyone looking for a vehicle to Tommy.