DEBORAH NOELL | Page 5

I wanted to test drive a 2026 BMW M2 and saw that BMW of Loveland had one in stock. I left a message for the dealership early Saturday morning via the BMW web site and was contacted by Rocky later that m Loveland had one in stock. I left a message for the dealership early Saturday morning via the BMW web site and was contacted by Rocky later that morning. We set up a test drive for later that afternoon as I had some other errands to run in the morning. When I arrived at the dealership, Rocky was apologetic as they were running a bit behind, but that gave me plenty of time to sit in the M2, as it was in their showroom. Rocky checked on me several times until he was finally free, and we were able to take the test drive. When we returned, we discussed pricing and Rocky was great throughout negotiations. His management was cordial and we were quickly able to arrive at a price that was mutually acceptable. From there it was on to the finance department, and they were also a pleasure to deal with, and they never pushed any unnecessary extras or options as many dealers do. In the end, purchasing a new car was the last thing I thought I would be doing that day, but Rocky and BMW of Loveland made the entire process completely painless. When my car was ready a few days later, Rocky personally came to my home about ninety minutes away from the dealership to pick me up and take me back to the dealership to retrieve my new car. I can't speak highly enough of Rocky as a salesperson, and were I in the market for another BMW in the future I would certainly make BMW of Loveland my first stop. More

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The best buying experience and outstanding team from sales to service! If you’re heading to this BMW location, do yourself a favor and ask for Francine Jaume. I recently brought my car in, and the l sales to service! If you’re heading to this BMW location, do yourself a favor and ask for Francine Jaume. I recently brought my car in, and the level of service she provided was next-level. We’ve all dealt with the typical "bring the car in and wait for hours with no news" routine, but Francine completely flipped the script. Here’s why she’s the best: • Constant Updates: She stayed in touch the entire time. I never had to chase her down for a status report. • Total Attentiveness: She actually listened to my concerns and didn't try to rush me through the process. • Detailed Follow-up: Even after I picked up my car, she made sure everything was 100% to my satisfaction. It’s clear she genuinely cares about her customers and knows her stuff. She made the whole experience seamless, professional, and—honestly—stress-free. BMW is lucky to have her! More

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At first a bit quiet, we walked around a bit and a gentlemen passing by greeted both my son and I and we told him we were their to see Alice and he knew exactly what we were talking about . He took th gentlemen passing by greeted both my son and I and we told him we were their to see Alice and he knew exactly what we were talking about . He took the time to go and let her know we were there, she received us warmly and quickly. Overall we had a good experience, no haggle, no issues just really good service and Alice was truly caring and did a great job explaining everything to my son. More

by albertopink2004 Verified Customer Verified Customer

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professional, thorough, friendly, quick and efficient, good listeners... was such an easy transaction ... highly recommend good listeners... was such an easy transaction ... highly recommend More

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Very friendly and helpful employees. No pressure. Very clean facility. Not far from Buccees! We enjoyed stopping there on the way home. No pressure. Very clean facility. Not far from Buccees! We enjoyed stopping there on the way home. More

by Murray Kershner Verified Customer Verified Customer

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Everyone did a great job and was very professional. My new car had a small flaw in the fabric and they had it repaired in record time. It looked like new. My new car had a small flaw in the fabric and they had it repaired in record time. It looked like new. More

by ronaldlpetersen Verified Customer Verified Customer

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Charlie was and still is an extremely attentive salesman. He was very knowledgeable, kind, and caring. He continues to call or text to see if I have any questions. I appreciate his continued care and support He was very knowledgeable, kind, and caring. He continues to call or text to see if I have any questions. I appreciate his continued care and support. I would use him again. More

by claudiaannwinters Verified Customer Verified Customer

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The dealership was nice and the people were amazing. I had an amazing experience. Alice was very helpful and patient throughout the whole process. She also went above and beyond, picking me up from my h I had an amazing experience. Alice was very helpful and patient throughout the whole process. She also went above and beyond, picking me up from my house to drive me to sign papers so I could pick up my car. More

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Great experience. Beto, Charlie and Deb were all very professional and great to work with. Thank you! Beto, Charlie and Deb were all very professional and great to work with. Thank you! More

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Great customer service. Attention to detail and always making sure that the customer is fully satisfied. Attention to detail and always making sure that the customer is fully satisfied. More

by Michaelknuth1 Verified Customer Verified Customer

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