Dain Bryant | Page 3

Excellent service that’s professional, prompt, clean and friendly. Never worry about my car not being taken care of! friendly. Never worry about my car not being taken care of! More

by KATRINA230 Verified Customer Verified Customer

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We bought our 1st Audi, Audi 4000 in December 1979. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. And now our 7th Audi, 2025 Q5e we bought from Niello with Diane Ponce. We started having Niello service our Audi's starting in 2016. We have always been impressed with the professionalism of the Service Consultants and the service we received. Initially we dealt with Dain Bryant and ended up with Erik Carr. Erik always went the extra mile to make things work out for us. When we decided to trade in our 2019 Q5 for a 2025 Q5e, Diane Ponce navigated us through the process, involving Blake Paulson and the financial people. The post purchase follow up has been impressive. I have received communication from Diane and a tech person checking in to see how we liked our purchase, did we have any questions, or need help setting up any features. And when an issue developed with the HomeLink not functioning, and later when the Check Engine light came on, Diane and the Service Department came to the rescue. Since we live 5 hours away, we appreciate the connection we have made with Niello Audi. It is typically a 2 day affair to get our Audi's serviced and to be able to have a loaner car available. We especially like the detailed check list of the service performed and explanations of anything that needs attention. We will continue to be loyal customers. Thank you Niello Audi! More

by JERECOX71 Verified Customer Verified Customer

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I have always experienced friendly, professional service at this dealership. I appreciate that loaner cars are an available option. at this dealership. I appreciate that loaner cars are an available option. More

by mars1074 Verified Customer Verified Customer

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Dain has been my service person since my first Audi years ago. He has made every Audi visit comfortable and taken great care of both my Audi Allroad and A3 services. The cars look great when finished now t ago. He has made every Audi visit comfortable and taken great care of both my Audi Allroad and A3 services. The cars look great when finished now that Niello is again washing cars after service. This last service was excellent. More

by mafish42 Verified Customer Verified Customer

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Staff is friendly, respectful, they did work as requested. No pressure for additional suggested work. requested. No pressure for additional suggested work. More

by suz0912 Verified Customer Verified Customer

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Great customer service! Explained concerns and identified paw prints on the engine. Helpful identifying potential problems. Explained concerns and identified paw prints on the engine. Helpful identifying potential problems. More

by erikac77 Verified Customer Verified Customer

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Omead very knowledgeable and helpful! We appreciate him very much. Thank you to him ant to Niello Auto. We appreciate him very much. Thank you to him ant to Niello Auto. More

by acondrin Verified Customer Verified Customer

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Would have scored a 5 across the board, but the tech that took my car out after the repair work was completed and blasted around the dealership, pulling 0.8 g in acceleration when it was wet out earns at lea took my car out after the repair work was completed and blasted around the dealership, pulling 0.8 g in acceleration when it was wet out earns at least a 1 star deduction. Also somewhat displeased that when I called to make my appointment, I wasn't told that the starter/alternator wasn't in stock and needed to be ordered - this added 3 days to the duration my car was at the dealership. Dain was awesome, communicative, clear on expectations, etc. Ensured the car was not washed and was stored indoors while in the dealership's possession. More

by ryan.j.trapp Verified Customer Verified Customer

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Dane was wonderful - detail oriented, kind and always able to answer my questions on my 2018 Q3. Thanks! able to answer my questions on my 2018 Q3. Thanks! More

by m Verified Customer Verified Customer

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Omead is amazing, extremely helpful, knowledgeable and prompt. I recommend both him and Niello Audi’s service department very highly. prompt. I recommend both him and Niello Audi’s service department very highly. More

by K Faz Verified Customer Verified Customer

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