Dain Bryant
Dain Bryant at Niello Audi
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Dain Bryant | Page 3

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
80 Reviews

Dealership Experience

14 yrs, 10 mos

4.9

80 Reviews

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80 Reviews of Dain Bryant

January 06, 2024

Dealership Rating
Employee Rating

Great customer service. Good communication and work. My car was there for a week so it would have been nice to get a loaner instead of having to rent a car out of pocket but More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2024

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 05, 2024

Dealership Rating
Employee Rating

The service department is prompt and do a great job. The parts department seems challenged. I ordered a spare tire several weeks ago and they said it would take a couple of days. No feedback to date? More

by bertrand916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Carr

Jan 05, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 05, 2024

Dealership Rating
Employee Rating

Always a great experience easy in and out even when getting a loner car. Dain makes me feel at home very pleasant and gets the job done. More

by FISH4TROUT55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar

Jan 05, 2024

Niello Audi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 04, 2024

Dealership Rating
Employee Rating

Timely provided repair for me with accurate estimate and quality work. I am a Happy Camper. More

by wsheisler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2024

Niello Audi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 01, 2024

Dealership Rating
Employee Rating

We've found Niello Audi to be fair and professional. And we highly recommend them. More

by BARRYROSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

Niello Audi responded

Barry, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 28, 2023

Dealership Rating
Employee Rating

Only dealership where I buy my vehicles from. Service is spectacular could improve on loaner availability. More

by erndog0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter

Dec 28, 2023

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 20, 2023

Dealership Rating
Employee Rating

Employees are always attentive and professional. Facility is overall clean to include the outside of the building and the restroom. More

by sherrydjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar

Dec 21, 2023

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team, Sherry. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 12, 2023

Dealership Rating
Employee Rating

Dain is always helpful, I always ask for him because I know I will get excellent service and great advice! More

by alexpatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2023

Niello Audi responded

Alex, it's great to hear that Dain was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 12, 2023

Dealership Rating
Employee Rating

The Service Department is top notch! Omead is very helpful, thorough and considerate. I highly recommend Omead and Niello! More

by benandrovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Carr, Omead Anwar

Dec 12, 2023

Niello Audi responded

Thanks, Ben, for sharing about your experience with Omead and our team here at Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 11, 2023

Dealership Rating
Employee Rating

Dan and Niello aren’t aggressive or proactive in care maintenance. The do only what’s necessary and sometime not even that if they find it covered under warranty. The response is the same - “ just keep a More

by SFGEMINI54
Recommend Dealer
No

Other Employees Tagged: Omead Anwar

Dec 14, 2023

Niello Audi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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