Dianne Ponce

Every one was great and super helpful during the entire process on getting my new car! process on getting my new car! More

by MARIAHZENOR Verified Customer Verified Customer

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Knowledgeable. Efficient. Responsive. Everything about our experience was excellent. I highly recommend Dianne Ponce and Sacramento Audi. Efficient. Responsive. Everything about our experience was excellent. I highly recommend Dianne Ponce and Sacramento Audi. More

by DIANASDOOLEY Verified Customer Verified Customer

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I had an incredible experience at the dealership. I knew the car i wanted to buy and they were there ready for me to test drive it and made the entire process simple. I knew the car i wanted to buy and they were there ready for me to test drive it and made the entire process simple. More

by JOSH.SCHMIDT Verified Customer Verified Customer

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Professional and thorough approach by Blake from the moment I entered the showroom. Dianne was incredibly knowledgeable on the various vehicle technical features and options. They made for a trusting de moment I entered the showroom. Dianne was incredibly knowledgeable on the various vehicle technical features and options. They made for a trusting decision complimented by Julie's seamless finance process for my second Audi purchase in nine years. More

by PVSHEEHAN1 Verified Customer Verified Customer

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Service advisor, Teryn Scott provided was great in handling my service issues. He coordinated my 3m Booster service including a time slot with Kailey (Audi technologist) to review my Q5 capabilities. handling my service issues. He coordinated my 3m Booster service including a time slot with Kailey (Audi technologist) to review my Q5 capabilities. Kailey was most helpful in guiding me through some of the features I had questions concerning THANK YOU & Kudos to both Teryn and Kailey.!! Teryn was very Efficient in scheduling my appointment for the 3M Booster service to minimize the time I would have to be in Sacramento away the from the Bay Area. I would have appreciated being told when I purchased the car, including the 3M package that I would have to return to Sacramento for the servicing of this package. I would have left the car and returned to pick up the vehicle one the service had been complete. More

by PAULETTECIACCIO Verified Customer Verified Customer

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After initially having problems with a new 2025 S5 I had purchased, and some initial incidents that happened with the dealership, everyone went above and beyond to make sure the situation was rectified and purchased, and some initial incidents that happened with the dealership, everyone went above and beyond to make sure the situation was rectified and i have a top notch experience. Upon Audi buying that car back, i purchased a 2023 A7 CPO from Niello and everyone from Jackie to Alex and Tatyana made sure I was well taken care of. Also a big shout out to Aaron Thetford and Scott Bunker for being so responsive during all of this. More

by DRNIMA Verified Customer Verified Customer

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The dealer tried to force a RecovR tracker on us before purchasing that is completely useless in our situation (our County had 0 cars stolen in the last two years) and Audi already tracks the car. We threa purchasing that is completely useless in our situation (our County had 0 cars stolen in the last two years) and Audi already tracks the car. We threatened to walk out. The salesman swiped the mud/cargo and charger after I confirmed all were in the vehicle. Diane Ponce saved us going to Pasadena Audi when the deal headed south. Five golds stars. Our sales guy should not be working at Niello. The dude who told sales folks to lie to customers about RecoveR should also be terminated. I know all of this since I have worked for Bosch Silicon Systems for 42 years. This is my third Audi from Niello since my Audi 90 quattro. More

by DAUNLANGSTON Verified Customer Verified Customer

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We had a great experience with Niello in the past and just had another great experience purchasing a new car. just had another great experience purchasing a new car. More

by L2020JOYCE Verified Customer Verified Customer

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Nice people, car was good, not too pushy. When it turned out, after I bought the car, that one of the speakers in the car was blown they replaced it for free. When it turned out, after I bought the car, that one of the speakers in the car was blown they replaced it for free. More

by WOUTER_SCHUL Verified Customer Verified Customer

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Everyone was very welcoming, knew what I wanted and made the experience enjoyable. Thank you! the experience enjoyable. Thank you! More

by ASHLEYDREED Verified Customer Verified Customer

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