Dianne Ponce

Service advisor, Teryn Scott provided was great in handling my service issues. He coordinated my 3m Booster service including a time slot with Kailey (Audi technologist) to review my Q5 capabilities. handling my service issues. He coordinated my 3m Booster service including a time slot with Kailey (Audi technologist) to review my Q5 capabilities. Kailey was most helpful in guiding me through some of the features I had questions concerning THANK YOU & Kudos to both Teryn and Kailey.!! Teryn was very Efficient in scheduling my appointment for the 3M Booster service to minimize the time I would have to be in Sacramento away the from the Bay Area. I would have appreciated being told when I purchased the car, including the 3M package that I would have to return to Sacramento for the servicing of this package. I would have left the car and returned to pick up the vehicle one the service had been complete. More

by PAULETTECIACCIO Verified Customer Verified Customer

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After initially having problems with a new 2025 S5 I had purchased, and some initial incidents that happened with the dealership, everyone went above and beyond to make sure the situation was rectified and purchased, and some initial incidents that happened with the dealership, everyone went above and beyond to make sure the situation was rectified and i have a top notch experience. Upon Audi buying that car back, i purchased a 2023 A7 CPO from Niello and everyone from Jackie to Alex and Tatyana made sure I was well taken care of. Also a big shout out to Aaron Thetford and Scott Bunker for being so responsive during all of this. More

by DRNIMA Verified Customer Verified Customer

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The dealer tried to force a RecovR tracker on us before purchasing that is completely useless in our situation (our County had 0 cars stolen in the last two years) and Audi already tracks the car. We threa purchasing that is completely useless in our situation (our County had 0 cars stolen in the last two years) and Audi already tracks the car. We threatened to walk out. The salesman swiped the mud/cargo and charger after I confirmed all were in the vehicle. Diane Ponce saved us going to Pasadena Audi when the deal headed south. Five golds stars. Our sales guy should not be working at Niello. The dude who told sales folks to lie to customers about RecoveR should also be terminated. I know all of this since I have worked for Bosch Silicon Systems for 42 years. This is my third Audi from Niello since my Audi 90 quattro. More

by DAUNLANGSTON Verified Customer Verified Customer

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We had a great experience with Niello in the past and just had another great experience purchasing a new car. just had another great experience purchasing a new car. More

by L2020JOYCE Verified Customer Verified Customer

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Nice people, car was good, not too pushy. When it turned out, after I bought the car, that one of the speakers in the car was blown they replaced it for free. When it turned out, after I bought the car, that one of the speakers in the car was blown they replaced it for free. More

by WOUTER_SCHUL Verified Customer Verified Customer

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Everyone was very welcoming, knew what I wanted and made the experience enjoyable. Thank you! the experience enjoyable. Thank you! More

by ASHLEYDREED Verified Customer Verified Customer

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Alex, Julie, and Diane worked seamlessly as a team to help me get into my dream car. I’m beyond grateful for their outstanding service. If you’re in the market for a new or pre-owned vehicle, I highly help me get into my dream car. I’m beyond grateful for their outstanding service. If you’re in the market for a new or pre-owned vehicle, I highly recommend Niello Audi—especially these three incredible individuals. Truly AMAZING! More

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I went into Audi looking at an A6. I met Dianne Ponce who is a sales person. She is very knowledgeable and had the insight of information that impressed me. She understood her brand I met Dianne Ponce who is a sales person. She is very knowledgeable and had the insight of information that impressed me. She understood her brand and easily (and correctly) made comparisons of the models to have me fine tune my decision. She is not "hungry" to get but a mere sale and is not pushy. I very much appreciated her ability to educate me and answer my questions with her depth of knowledge of Audi. I see Dianne has been with Audi for a long time, and I know why: DIANNE PONCE IS A PROFESSIONAL. More

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Quick and easy! They let me test drive the car, tried to their best to get my a great deal, and we all left happy and me with a new car! They let me test drive the car, tried to their best to get my a great deal, and we all left happy and me with a new car! More

by ISAACGUITRON22 Verified Customer Verified Customer

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Dianne was super helpful and knowledgeable of the car. It was a pleasurable no pressure experience. It was a pleasurable no pressure experience. More

by CARDOSO.SCOTT Verified Customer Verified Customer

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