Dianne Ponce

The dealer tried to force a RecovR tracker on us before purchasing that is completely useless in our situation (our County had 0 cars stolen in the last two years) and Audi already tracks the car. We threa purchasing that is completely useless in our situation (our County had 0 cars stolen in the last two years) and Audi already tracks the car. We threatened to walk out. The salesman swiped the mud/cargo and charger after I confirmed all were in the vehicle. Diane Ponce saved us going to Pasadena Audi when the deal headed south. Five golds stars. Our sales guy should not be working at Niello. The dude who told sales folks to lie to customers about RecoveR should also be terminated. I know all of this since I have worked for Bosch Silicon Systems for 42 years. This is my third Audi from Niello since my Audi 90 quattro. More

by DAUNLANGSTON Verified Customer Verified Customer

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We had a great experience with Niello in the past and just had another great experience purchasing a new car. just had another great experience purchasing a new car. More

by L2020JOYCE Verified Customer Verified Customer

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Nice people, car was good, not too pushy. When it turned out, after I bought the car, that one of the speakers in the car was blown they replaced it for free. When it turned out, after I bought the car, that one of the speakers in the car was blown they replaced it for free. More

by WOUTER_SCHUL Verified Customer Verified Customer

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Everyone was very welcoming, knew what I wanted and made the experience enjoyable. Thank you! the experience enjoyable. Thank you! More

by ASHLEYDREED Verified Customer Verified Customer

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Alex, Julie, and Diane worked seamlessly as a team to help me get into my dream car. I’m beyond grateful for their outstanding service. If you’re in the market for a new or pre-owned vehicle, I highly help me get into my dream car. I’m beyond grateful for their outstanding service. If you’re in the market for a new or pre-owned vehicle, I highly recommend Niello Audi—especially these three incredible individuals. Truly AMAZING! More

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I went into Audi looking at an A6. I met Dianne Ponce who is a sales person. She is very knowledgeable and had the insight of information that impressed me. She understood her brand I met Dianne Ponce who is a sales person. She is very knowledgeable and had the insight of information that impressed me. She understood her brand and easily (and correctly) made comparisons of the models to have me fine tune my decision. She is not "hungry" to get but a mere sale and is not pushy. I very much appreciated her ability to educate me and answer my questions with her depth of knowledge of Audi. I see Dianne has been with Audi for a long time, and I know why: DIANNE PONCE IS A PROFESSIONAL. More

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Quick and easy! They let me test drive the car, tried to their best to get my a great deal, and we all left happy and me with a new car! They let me test drive the car, tried to their best to get my a great deal, and we all left happy and me with a new car! More

by ISAACGUITRON22 Verified Customer Verified Customer

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Dianne was super helpful and knowledgeable of the car. It was a pleasurable no pressure experience. It was a pleasurable no pressure experience. More

by CARDOSO.SCOTT Verified Customer Verified Customer

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Poor customer service. I never got to test drive the vehicle nor did I get customer service on how to use the technology inside the vehicle. I was there on 3 separate occas I never got to test drive the vehicle nor did I get customer service on how to use the technology inside the vehicle. I was there on 3 separate occasions to trouble shoot my issues with the technology of the vehicle. Andrew was the only one that was attentive and gave adequate service. To this day I still haven’t been able to get the technology squared away with my new car More

by MM13 Verified Customer Verified Customer

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The dealership exceeded my expectations, providing excellent customer service (by Diane Ponce) and her manager, Alex. I’m very pleased with my purchase and will definitely return when it comes to buyi excellent customer service (by Diane Ponce) and her manager, Alex. I’m very pleased with my purchase and will definitely return when it comes to buying another vehicle. More

by TONI M Verified Customer Verified Customer

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