I can’t help but feeling I was ripped off.
Basically a glorified oil change for over $1000. My bad for allowing that to happen. Spent $500 diagnosing two other concerns and no resolution of ei
Basically a glorified oil change for over $1000. My bad for allowing that to happen. Spent $500 diagnosing two other concerns and no resolution of either. Likely last time servicing my car at niello.
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by Ravjp
Verified Customer
Verified Customer
Mar 08, 2024 -
Niello Audi responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
Dain was great.
Answered all my questions and got me in and out. Much better visit this time
Answered all my questions and got me in and out. Much better visit this time
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by LIVEFREERIDEHARD10
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2024 -
Niello Audi responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi, Dain, we look forward to having you as one of our valued customers for many more years to come!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
We always bring our Audi's to Niello for service for the
peace of mind of having factory-trained mechanics and OEM parts. Dain Bryant has been our advisor for years. Dain is great to work with, knows his st
peace of mind of having factory-trained mechanics and OEM parts. Dain Bryant has been our advisor for years. Dain is great to work with, knows his stuff, and a problem solver. The service is always excellent - Niello service staff gets it right the first time. We highly recommend Niello's service department and Dain.
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by JOSH.HOROWITZ
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2024 -
Niello Audi responded
Thank you so much for your kind words, Josh, and for taking the time to leave us this wonderful feedback!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
Audis are pieces of junk.
I will never buy another. 83,000 miles and over $20,000 worth of repairs. Now the propeller shaft has gone bad, timing chain needs replacement, trans
I will never buy another. 83,000 miles and over $20,000 worth of repairs. Now the propeller shaft has gone bad, timing chain needs replacement, transmission pan is leaking for the second time. $12,000 in repairs. We just spent $4000, less than six months ago on other repairs. Another $3000 a few months before that. If you have to get an Audi, Lease and then return it before it gets 40,000, because it’s all downhill from there.
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by dafeng
Verified Customer
Verified Customer
Service Price Transparency
Feb 23, 2024 -
Niello Audi responded
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
First rate service, technicians are friendly and
knowledgeable, willing to go beyond simple routines. Can enthusiastically recommend.
knowledgeable, willing to go beyond simple routines. Can enthusiastically recommend.
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by CPZAISS
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2024 -
Niello Audi responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
Dain was friendly and knowledgeable and kept me up to
date throughout the service. The waiting area is clean and well-appointed (beverages, wifi, etc.), making it easy to work while I waited. Dain and th
date throughout the service. The waiting area is clean and well-appointed (beverages, wifi, etc.), making it easy to work while I waited. Dain and the whole team made the "chore" of car service a breeze.
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by NAPARRISH
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
Niello Audi responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dain met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
The service team was great, friendly, and courteous.
But I did have to return twice to follow up on a few service items.
But I did have to return twice to follow up on a few service items.
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by ADELINE2
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
Niello Audi responded
Thank you for taking the time to share your feedback, Adeline! We sincerely value your business and look forward to your next visit. Please don't hesitate to reach out if you need any further assistance.
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
Dain is extremely helpful and nice, and I appreciate the
way the entire service department is so helpful and nice and thorough.
way the entire service department is so helpful and nice and thorough.
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by KATHLEENQUIJALVO
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2024 -
Niello Audi responded
Kathleen, Thank you for taking the time to share your thoughts on working with Dain and our team. We're glad to hear we delivered such a great experience!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
Dealership has a very friendly staff that ensure you are
well taken care of. Very happy with the service Dain proves me.
well taken care of. Very happy with the service Dain proves me.
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by russellmdunbar
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jason Rajan
, Steve - Parts Manager
Jan 13, 2024 -
Niello Audi responded
Thank you so much, Russell, for your kind words, and for taking the time to leave us this wonderful feedback!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206
Great customer service.
Good communication and work. My car was there for a week so it would have been nice to get a loaner instead of having to rent a car out of pocket but
Good communication and work. My car was there for a week so it would have been nice to get a loaner instead of having to rent a car out of pocket but overall good experience.
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by AH
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2024 -
Niello Audi responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come!
Scott Bunker
Service Manager
sbunker@niello.com
(916) 283-7206