Daisy Zabala | Page 10

Very good service Fast service! Very attentive and caring service agent. However, I suggest the vending machines in VW service waiting area should be used not only wi Fast service! Very attentive and caring service agent. However, I suggest the vending machines in VW service waiting area should be used not only with cash but with credit or debit cards too. More

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Exceptional Customer Service They go above and beyond their duties to make sure their customers are more than satisfied, Thank you guys! Loyal customer for more than 12 years. They go above and beyond their duties to make sure their customers are more than satisfied, Thank you guys! Loyal customer for more than 12 years. More

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my tiguan Daisy was great went in on Saturday 11/24/18 was out in 2 hours always great service from daisy also Jose Brigas AND ROLANDO SANCHEZ I HAVE BEEN GOING Daisy was great went in on Saturday 11/24/18 was out in 2 hours always great service from daisy also Jose Brigas AND ROLANDO SANCHEZ I HAVE BEEN GOING HERE FOR 10 YEARS ALWAYS A SMILE More

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Excelente de principio a fin. José Bringas nos recibió, muy amable y eficiente. Nos sentimos muy bien tratados, Orlando también fué muy atento lo mismo la cajera. Mil gracias a tod José Bringas nos recibió, muy amable y eficiente. Nos sentimos muy bien tratados, Orlando también fué muy atento lo mismo la cajera. Mil gracias a todos. More

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Customer service The Service was an excellent experience.Mr. Jose Bringas kept me informed of my car repair status which gave me a piece of mind beyond my expectation The Service was an excellent experience.Mr. Jose Bringas kept me informed of my car repair status which gave me a piece of mind beyond my expectations. More

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Excellent Every time I go to Palmetto57 I’m greeted with a smile every time I go there. They are very helpful. The parts department is also very helpful. Every time I go to Palmetto57 I’m greeted with a smile every time I go there. They are very helpful. The parts department is also very helpful. More

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I cannot begin to explain how displeased I am with this Esserman Volkswagen! This was the dealership I had first gone to when I was considering a new lease, but the customer service was so bad I went t Esserman Volkswagen! This was the dealership I had first gone to when I was considering a new lease, but the customer service was so bad I went to Esserman International. In fact, when there was a special on the 2013 CC (I did not know there was a special & found out the next day on a TV commercial), they were giving me an even more difficult time with the pricing which was quoted at a MUCH MORE higher price than what was being advertised. My new car was just towed to this Esserman Volkswagen due to engine issues as it was the closest dealership to my location last night. Since then, I have not received a single phone call regarding my car. I had to call several times to try and resolve the issue, and it wasn’t until I got really upset on the phone that they agreed to give me a loaner vehicle. I know that "Beggars can't be choosers", but the loaner I was provided with was in poor condition on top of everything else. It is dirty, smells like cigarettes, and no one bothered to go over the specs with me as it is a completely different car model than what I leased. The icing on the cake? I STILL have not heard about my car! No one could give me any information as to what went wrong, or how long it would be before I got my car back. I can honestly say, I will NOT return to Esserman Volkswagen in Miami Lakes EVER AGAIN! More

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Horrible customer servic,e the service manager had a terrible attitude and some lady named Daisy told me flatly you are out of warranty you have to spend some money it happens..i took my car here for th terrible attitude and some lady named Daisy told me flatly you are out of warranty you have to spend some money it happens..i took my car here for the 30,000 service on my cc sport and some guy comes to me says the battery is dead we cant start the car...i replaced the battery 1 year ago but i wanted to see how far they... read more will take their lie..it never stopped i told them it was very suspicious what had happened and i was almost escorted out of the place..my lease is up in february..lets see what happens when they call me begging for my business dont ever set foot on this dealerships..shady at best. More

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they waited a monyh and a half to tell me what was wrong with my car, and then that they made me pay the repair they told me my card was still bad, while my card was in repair i had to rent another card, up with my car, and then that they made me pay the repair they told me my card was still bad, while my card was in repair i had to rent another card, up that after so much waiting provided me one. At the beginning they tod me to fix my card would replace a week but everytime it colled didn't me answer More

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The people who work there have no customer service skills. Every time I go there I get treated badly and they try to rip me off. Once they tried to make be buy a new axle for my car after asking me a skills. Every time I go there I get treated badly and they try to rip me off. Once they tried to make be buy a new axle for my car after asking me a bunch of times if I was sure that I had never been in accident. They wanted me to call my insurance company and have them pay for an axle replacement and kept asking me if I was sure I had never been in an accident. Another time they put the wrong blinker light (a left blinker light on the right side) in my car and gave me an attitude when I went to complain about their service. Sadly I choose to go again when my window broke and I went to get it fixed as an emergency. Daisy Zabala asked me if i had an appointment and I told her no, that it had just happened and that I couldn't leave my car without a window because it might get robbed or damaged by rain. She insisted that I had to make an appointment, another service consultant was able to help me. Mind you, my car is still under warranty. I will never go back there, even if I have to drive 30 miles to go another VW. The worst service consultant is Daisy Zabala, if you decide to go there after reading this review ,at least ask for someone else if she approaches you. More

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