Dakota Dillard

I have had my car serviced by Village Volkswagen in Chattanooga on many occasions. Overall my experience there has been exceptional. Until now and a previous occassion with this same service advisor Chattanooga on many occasions. Overall my experience there has been exceptional. Until now and a previous occassion with this same service advisor. My 2024 Atlas was experiencing an issue that require my car to be kept most of the day according to the service advisor (Dakota) in order to diagnose the problem. I dropped my car off the next morning. He took my keys and ask had I gotten a loaner car. I said no, you told me you would not know if the car would be finished today or have to remain until it was diagnose during the appointment. Dakota then informed me that the appointment only gets your car checked in, not that it would be looked at that day. I have had other appointments here and the car previously had been seen when scheduled. I wanted to speak to the Service Manager (Brandon) but he had not made it in. I left the vehicle and called back to speak with the Service Manager because I was disappointed in what I was told and couldn't believe this was happening. Brittany answered the phone, I asked to speak with Brandon and she wanted to know what I wanted to talk to him about so she could tell him prior to him talking to me. She then replied is this Mrs.W., and I said yes. Several minutes went by. After he was brief on the reason I was calling he answered. I recapped my conversation with Dakota. He now, asked had I reached out to get a loaner? I again replied why would I do that if I don't know if the car is going to be completed today or not. I then said, when I request a loaner they to want to know approximately how long do I think I will need the loaner. I heard other voices in the background. I could tell this was not going to go well. And suddenly he said you can tell them you will need it until next week. Without looking at my car this determination was made. It felt like retaliation had reared up. I complained and the powers at be were going to make me wait, even if the issue was simple and could have been completed today. I voiced my opinion and dissatisfaction in how an appointment became, not really an appointment. So the vehicle would now sit at the dealership for days as a power move. This could have been avoided had the service advisor taken a moment to explain what would go on when I made the appointment. You may think, just get a loaner. Well I drive a full size SUV, and have to take a child to college this weekend and need every bit of trunk capacity that my vehicle has with the back seats down. So a loaner, which in the past have been compact vehicles would not be feasible. I said I was coming to get my vehicle and I may have to take it to Atlanta to have it done. I and my husband went to the dealership to pick the car up. He went to the Service department and I went to the front desk and ask for the owner's number because I was beyond disappointed in the interactions. I knew the Bowers family owned the dealership. A gentleman that introduced himself as the GM (Shannon) said I could talk to him. I was reluctant at first because when people work closely together sometimes they become friends and they will not take corrective action when issues arise with customers and employees. After speaking with the GM for several moments he told me that he was in the room and heard the conversation. He explained the process and what slows down the process. I felt at ease and understood. At first he didn't understand the issue with leaving the car and getting a loaner. And then when I told him about getting a kid to school he understood, why I need the vehicle back. My husband walked up and stated that Dakota said we could not bring our vehicle back here for service. Shannon said, we could. What made Dakota think he could make that decision. PRIVILEGE, ENTITLEMENT, all because he was mad I complained. What reaction did he think those words were going to get. The only reaction; UNPROFESSIONAL, More

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Awesome dealership to purchase from! My husband and I had a great experience with Village Volkswagen. Dakota Dillard really worked hard to get me the Tiguan that I wanted! He also took ti My husband and I had a great experience with Village Volkswagen. Dakota Dillard really worked hard to get me the Tiguan that I wanted! He also took time to show us the ins and outs of the vehicle. I will definitely be doing business with them in the future! More

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Tiguana do business with these guys! I needed a new ride for my job. I saw the 2019 Tiguan SEL R-Line on the lot and I was hooked. Wasn’t sure I would be able to obtain it; had a few is I needed a new ride for my job. I saw the 2019 Tiguan SEL R-Line on the lot and I was hooked. Wasn’t sure I would be able to obtain it; had a few issues with credit due to a nasty divorce, but the team there helped me take it home. Very helpful team and very understanding. Would not hesitate to buy from them again. More

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Great buying experience Our salesperson, Dakota Dillard, went above and beyond finding us the 2019 Tiguan with the features we wanted. Everything about our visit and subsequ Our salesperson, Dakota Dillard, went above and beyond finding us the 2019 Tiguan with the features we wanted. Everything about our visit and subsequent purchase was performed with an outstanding level of customer care. Great experience! Brian Johnson, new car manager, was also excellent. He took great care of us and delivered on every expectation. I was very impressed with this dealership and their personnel. Chris Hayden in Finance was the fastest finance person we have experience! Overall just a super dealership to do business with. More

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Good experience If took a while, but I finally got the car I like. I liked the car that was sold. Smitty found one that I liked for me. Thank you! Smitty! If took a while, but I finally got the car I like. I liked the car that was sold. Smitty found one that I liked for me. Thank you! Smitty! More

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2015 Passat My husband, Jim, was shopping for a car to replace his company car when he retires, and had found a 2015 Volkswagen Passat on their website. We went My husband, Jim, was shopping for a car to replace his company car when he retires, and had found a 2015 Volkswagen Passat on their website. We went out to the dealership to see the vehicle, and talked with Lynn Wood. I should preface, we are "car people", and have worked in dealerships, therefore, we have a knowledge of vehicles. My husband drove the Passat and liked it, so we made them an offer. Lynn was very knowledgeable about her product, and therefore, could answer any questions that we might have. She really knows her product, which we find refreshing! Most salespeople are just order takers, men and women alike, but Lynn really knew her product. Lynn took our initial offer to Brian Johnson, the Used Car Manager, and of course, came back a little higher. Jim told Lynn that we would split the difference, and Brian agreed! Voila, we had bought a car! Lynn took our picture, and when she sent it to us, she followed up with an email to ask if we needed any information, etc. Best car buying experience we had had in years! We will truly recommend them to anyone in the market, and especially to Lynn Wood! More

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Awesome people to work with! best car shopping experience I've ever had. Smitty was super professional and great at listening to what I needed. I was in and out of there within a best car shopping experience I've ever had. Smitty was super professional and great at listening to what I needed. I was in and out of there within a couple of hours, I definitely recommend anyone looking to purchase a new or used vehicle to come see Smitty! More

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Review from Tim and Gina Bettis Smitty was great to work with when we purchased our new car. He was very professional and assisted us in every way in getting the car we have been lo Smitty was great to work with when we purchased our new car. He was very professional and assisted us in every way in getting the car we have been looking for so long.every. We also appreciate Brian the sales manager in assisting us with our search for just the right car. I would recommend Village Volkswagen to anyone that is searching for their next car. Thank you so much Smitty and Brian!! More

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In Smitty we trust! This is the 3rd vehicle we have bought from Thomas “Uncle Smitty” Smith at Village Volkswagen. He is top notch and we consider him family now. It has This is the 3rd vehicle we have bought from Thomas “Uncle Smitty” Smith at Village Volkswagen. He is top notch and we consider him family now. It has always been an excellent and hassle free experience throughout the whole process of purchasing our families vehicles. We highly recommend Thomas Smith for anyone looking to buy their next vehicle. Thanks again Uncle Smitty!!! More

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Low pressure sales tactics do exist! I worked with Smitty on the purchase of my certified pre-owned Tiguan, and he made the experience very stress-free by asking about my needs for a new I worked with Smitty on the purchase of my certified pre-owned Tiguan, and he made the experience very stress-free by asking about my needs for a new car, answering all my questions, and by not trying to bamboozle me with unnecessary features or price hikes - everything was above board and in keeping with my own pre-purchase research. I'd previously visited 6 months ago when starting my research and Smitty listened to my 'would like' list then and remembered them six months later - truly cares about his customers! If you're in the market for a VW, definitely visit Village VW and ask for Smitty - he's awesome! The financing and paperwork process was also thorough and there was no pressure to purchase additional services or coverage I was not interested in; Dakota Dillard was very pleasant to work with at the end of a very long and busy day at the dealership. Then, when I wanted to make sure my well-loved Jetta was 100% ready for my buyer's purchase, Crockett Griffin made sure I was taken care of to my satisfaction. Thanks for a thoroughly great experience, Village VW! More

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