Dale Morrone | Page 16

Highly Recommended Excellent customer service. Friendly, honest, and accommodating. Received a great deal on a used car with very little haggling. They even provided Excellent customer service. Friendly, honest, and accommodating. Received a great deal on a used car with very little haggling. They even provided me with Lunch! More

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Good deal Joe and the team there did a great job getting us the car we wanted at a great price. Great job to everyone that was involved. Joe and the team there did a great job getting us the car we wanted at a great price. Great job to everyone that was involved. More

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Joe Peters was awesome! I couldn't ask much more from this dealership. Joe worked with me in fulfilling my purchase from the first step all the way to the drive off. Can't co I couldn't ask much more from this dealership. Joe worked with me in fulfilling my purchase from the first step all the way to the drive off. Can't complain! More

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Infiniti is my #1 Choice Before this transaction I previously had 3 Infiniti vehicles and now I’m on my 5th with the purchase of a used Q40 and Lease of a new Q50. I continue Before this transaction I previously had 3 Infiniti vehicles and now I’m on my 5th with the purchase of a used Q40 and Lease of a new Q50. I continue to return after 10 years because of the excellent service I receive through the genuine employees. Thank you to John Shultz for helping my wife and I walk out once again as loyal Infiniti customers. Thank you Dale Morrone for your time in reviewing my options and continued great service. John and Dale make a great team. I’ll be back in a few years for my next Infiniti. More

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In and Out With two small children, a full-time job, long commute and a spouse with all the same issues, I have little time to shop, haggle and deal with the car With two small children, a full-time job, long commute and a spouse with all the same issues, I have little time to shop, haggle and deal with the car buying process. I want to use the internet to find my car, get the lowest price, and then sign and get out of there. That's what happened at Infiniti of Naperville. We found our car and got an awesome price before going to the lot. Once we were there, we test drove the car and signed the all the financing and titling papers within an hour. Gone. Could not have been happier. More

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Great job I recently bought a car from Infiniti of Naperville after a way above expectations experience at the store. The sales team are very informative and up I recently bought a car from Infiniti of Naperville after a way above expectations experience at the store. The sales team are very informative and up front. Adam Murczek knows his stuff, is patient and very helpful. I finalized the price with Dale Morrone which was a little stressful but we got it done to end up with a win-win deal. I would certainly go back to these guys next time I’m in the market for a luxury SUV/crossover vehicle. Great job guys. More

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Great staff I met and worked with several members of the sales team. All were VERY helpful, knowledgeable and never pushy. Finance portion of the process didn't e I met and worked with several members of the sales team. All were VERY helpful, knowledgeable and never pushy. Finance portion of the process didn't exactly mirror the attitude of the rest of the team. More

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Great experience! We first had a conversation over email, and Kevin was able to help me with everything I requested. We set up an appointment at the dealer and had a te We first had a conversation over email, and Kevin was able to help me with everything I requested. We set up an appointment at the dealer and had a test drive. Everyone was very friendly at the dealer. Highly recommended! More

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Great Experience! Kevin and Dale went above and beyond. Great dealership, great prices amazing associates. This is my 2nd purchase at Infinity of Naperville, highly rec Kevin and Dale went above and beyond. Great dealership, great prices amazing associates. This is my 2nd purchase at Infinity of Naperville, highly recommendable. Finance/paperwork was seamless. More

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So disappointing! I tried to find my original review to edit and did not see it, so I am reposting. If I could less than one star, I would. I buy a lot of vehicles a I tried to find my original review to edit and did not see it, so I am reposting. If I could less than one star, I would. I buy a lot of vehicles and have never been lied to like this. This is so unfortunate because I wanted to love this place. They treat you well so it felt right when I was buying. Unfortunately, bought close to closing and it was so late. And of course I fell for the "deal is only good for tonight". Should have known better. First the car had some strange bug nests (not simple spiderwebs...these were cotton ball shaped with tiny bugs in and around them) growing in the door jam and trunk. Yuck. But the salesman assured me he had never seen that and took care of it.(In fact, none of this review is a reflection of my sales person. I do not feel he was involved and now his hands are tied). The bugs were gross but my salesperson and I were assured it would be taken care of. Because I felt the deal was good and wanted a new car, I moved forward. That is on me, I guess. Unfortunately, I wish I could get my old car back. I was told the vehicle has capabilities that it doesn't have. Was absolutely lied to. On top of that, while I was inside purchasing, the salesman said that the check engine light came on. First the bugs, now this. Why didn't I just leave? I was able to drive my new car home but the dealership had to return to pick it up the next day. They had it a couple days so I did not realize I was lied to until after getting the car back and taking the time to set it all up. When I contacted the dealer and told them that they lied, they said they did not. They do not like the word "lied" and prefer "misinformed". I was told that InTouch has the same capabilities as Apple CarPlay. This is just not true. Regardless, they got the sale they wanted and I was lied to. They offered to have me come in to continue to go over the features. This is not easy for me with my schedule so have not yet been able to so, but I will when I can. In the meantime, I've researched and watched every Infiniti tutorial I can find. The manager even confirmed that it cannot do what Apply CarPlay can. The car also began pulling to the right and the driver seat was clicking after just 3 weeks. Then, when I went to check on why my car feels as though there is moisture getting in, I see that there are remnants of the bug nests STILL IN THE DOOR. And , then, we see that some of the plastic is still on the car. Was this car ever really detailed for delivery? I was told they had 3 guys look it over top to bottom to make sure there were no bugs. More lies. After originally posting a review on Facebook, the manager reached out and offered to take care of the warranty issues as well as to detail the interior of the car. Have had this car less than a month. Could not be more disappointed.Well, I thought I could not be until I received my car back after the detail and find dirty handprints and crumbs and the plastic still there. I had hoped after outright lying about their product, that they would have done something to make this right. But they did not and will not. The only way to fix this at this point would be to return my car to me and forget this ever happened. Unfortunately, I cannot recommend the dealership or the QX60. More

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