Dan Chapman | Page 4

New vehicle sales experience The main reason I have dealt with South Hills Chrysler/ Jeep is because of Sales Manager Jim Kostic. I have purchased 6 new Jeeps and one car in the p The main reason I have dealt with South Hills Chrysler/ Jeep is because of Sales Manager Jim Kostic. I have purchased 6 new Jeeps and one car in the past 15 years. All but one from South Hills Chrysler/Jeep. The one I didn’t buy there was because Jim Kostic left the dealership. I was glad to see he returned. Knowing that I would be dealing with Jim made the decision easy to purchase my new Jeep Compass from SHCJ. Also, I would like to mention the salesman that I worked with Troy Lafferty was great. Both personable and knowledgeable. He answered every question I had about a few different vehicles. Finally, I would like to mention that they have a great service department. Especially Service Manager Dan Chapman and Service Coordinator Geno Brown. They keep you informed and get you in and out. More

by Jeepers Verified Customer Verified Customer

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Terrible Dealership This is truly the worst dealership I have ever seen in my life. Never take a vehicle there for service. I purchased a 2019 Ram 1500 from here 3 mont This is truly the worst dealership I have ever seen in my life. Never take a vehicle there for service. I purchased a 2019 Ram 1500 from here 3 months ago and negotiated a tonneau cover into my deal. I was told the cover would be overnighted to the dealership. It did not come in until a month later. When I was finally able to take my truck up to have the cover installed I was told that it would only take 15-20 minutes. Two hours later they finally gave me my truck back and the cover looked horrible. I took the truck back up a week later to let them know my concern with it and they adjusted it, which took another hour and a half. They will lie to you at ever point during your visit. Last week I had to take my truck there for service again because the radio and self-parking feature were not working correctly. This was now the 3rd time in 3 months that I had to take this vehicle in for service. After I called to set up the appointment for the following week, I had to call 3 times before someone from the service department called me back to confirm the appointment and let me know I had a loaner car set up for me. They kept the truck for 8 days and I had to call everyday to find out when I could get my truck back. I was promised a loaner truck whenever I needed service and was given a Jeep Cherokee instead, which did not fit my lifestyle, especially when they had to keep my truck over the weekend. I called the GM, Larry, to voice my displeasure and he did nothing to help me out or ease my concerns with the dealership that he runs. He proceeded to yell at me when I got angry with his poor management and oversight of his dealership. I hope no one ever has to deal with this man because he is nothing but unreasonable. Never buy a vehicle from this dealership. One star is to many, but picked Zero stars is not an option. More

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Absolutely terrible experience. I had an appointment for 9am. They provided me with a service loaner that they claimed had a full tank. It did not. I repeatedly asked how long the se I had an appointment for 9am. They provided me with a service loaner that they claimed had a full tank. It did not. I repeatedly asked how long the service would take and was told about 30-45 min. Around 1pm when I called them, I was told they were just starting on it and they would call me when it was done. No one clarified with me that if I didn’t wait, they wouldn’t work on it right away. When I contacted the service manager, he explained that it was my fault for not specifying my timeframe for. Ending the vehicle done. I was under the impression the 9am appointment would mean it would be worked on at 9am. In the end the service manager was terrible and never even said sorry for the confusion. So much for customer service. Absolutely terrible experience. I will recommend that anyone looking for a Dodge, Chrysler, Jeep, or Fiat go elsewhere. More

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New car purchase This is my second new car purchase from South Hills Jeep ( 2018 GC summit & 2019 Wrangler Sahara) in8 months and both were very easy with personalized This is my second new car purchase from South Hills Jeep ( 2018 GC summit & 2019 Wrangler Sahara) in8 months and both were very easy with personalized attention. Ordering the vehicles and delivery was exceptional. The wrangler arrived on Charlie’s day off and he called me and came to inspect the car fro dealer preparation. All stages of the purchases were smooth and personal More

by dreasdmdjeepreview 1 Verified Customer Verified Customer

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Great Personal s was excellent and very efficent as wellastimely to work with my svhedule.the finacingwent verysmoothly as well as the vecocle explanations Personal s was excellent and very efficent as wellastimely to work with my svhedule.the finacingwent verysmoothly as well as the vecocle explanations.goog experience. More

by jamesquear057 Verified Customer Verified Customer

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try you will like informative, keeps me updated,usually within time quoted (very close) great waiting room,clean quiet,comfortabe,daily papers.Car returned washed weath informative, keeps me updated,usually within time quoted (very close) great waiting room,clean quiet,comfortabe,daily papers.Car returned washed weather permitting. recommended service More

by trainrepair Verified Customer Verified Customer

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Excellent service call Had van in for a recall, inspection, and oil change. Service was prompt, efficient, and timely.. Took advantage of their oil change package. Serv Had van in for a recall, inspection, and oil change. Service was prompt, efficient, and timely.. Took advantage of their oil change package. Service personnel, Dan Chapman, was knowledgeable, friendly, and stayed on top of the service call. Couldn't ask for more. More

by Pacifica Driver Verified Customer Verified Customer

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Great experience as usual Noticed my truck inspection ran out and they got me in no problem and got it done for me. Also got a free car wash which was nice cause it needed it. Noticed my truck inspection ran out and they got me in no problem and got it done for me. Also got a free car wash which was nice cause it needed it. Lol More

by Customer Verified Customer Verified Customer

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OUTSTANDING deal and GREAT people All Jeep dealers have the same cars but this dealership goes over the top in customer service...from driving the car with the sales folks to making th All Jeep dealers have the same cars but this dealership goes over the top in customer service...from driving the car with the sales folks to making the deal with the sales manager to GREAT service dept....WELL DONE More

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