Dan Dailey | Page 2

Tasha did amazing job taking car of my dad car! I totally recommended her in the next visit! I totally recommended her in the next visit! More

by merlinsolorzano934 Verified Customer Verified Customer

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Excellent service. Dan from service department took great care of us. Very professional. Will definitely come again. Dan from service department took great care of us. Very professional. Will definitely come again. More

by bonghai Verified Customer Verified Customer

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Tim was helpful and friendly. Kept me updated. Waiting room was clean and well stocked. Kept me updated. Waiting room was clean and well stocked. More

by JCR79 Verified Customer Verified Customer

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Wonderful dealership and Service Department. Wouldn't go anywhere else. I travel west from the East End of Long Island when I feel the need to visit Toyota. ⭐️⭐️⭐️⭐️⭐️ Wouldn't go anywhere else. I travel west from the East End of Long Island when I feel the need to visit Toyota. ⭐️⭐️⭐️⭐️⭐️ More

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If I could give less than 1 star I would. Anyone who gets their service done here knows it is the longest wait around - several hours. I knew this and I continued to bring my vehicle in becau Anyone who gets their service done here knows it is the longest wait around - several hours. I knew this and I continued to bring my vehicle in because I bought it here. I try with them and I'm always kind and patient. However, two days ago, I came in with my car and had my son with me. Tim Keehner told me in the worst complaining judgmental tone that my son's cries sounded like a girl and asked me why he sounded like a girl. And laughed. I was stunned and apologized to him. I was struggling to avoid exposing my son to the construction site while I was waiting to speak with Ada and she was on the phone for an extended time. When we went to wash his hands in the showroom bathroom, there was no room with two other women in the bathroom and my son slipped and hit the corner of his left eye on the faucet. He's entering his twos and we sometimes have a tough time but he had endured a long wait already. It broke my heart and I was very worried. He's fine of course, things happen to kids, but at least if there had been a changing table it might have helped. There was not one there. Tim over the phone later denied that too and claimed there was one. This is just plain false. We waited 3 long hours before Ada called and asked for $700 of work to be done. Just for an minor engine tune up, wheel alignment and filter changes. I was shocked but exhausted and I begged her to save me some money and I couldnt pay and she talked on and on and saved me a total of $30. She expected a thank you. That girl has never had any idea of what it means to struggle with money. I called the next day to find out who the man was who insulted my son because I didn't know at the time and found out it was Tim. Tim had had my car before and was generally kind and professional. I was shocked and he denied he ever said anything about my son. He said he was speaking about an associate. This is false. He transferred me to his supervisor who he said was Dan Bailey. Dan apologized and promised he would fix things and call back the same day. He did not before 5 pm so I called back and a receptionist told me I was confused and Dan was not a supervisor and the manager was someone named Tim - cannot remember the last name but not Keehner. They preyed on an intentionally exhausted abused (verbally, financially) mother. I can't believe Tim Keehner has a family but if he does I feel terrible for his wife and children. More

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Great experience. Jasmine was a pleasure to work with. Answered all questions and was helpful in every way. Highly recommend this dealership. Jasmine was a pleasure to work with. Answered all questions and was helpful in every way. Highly recommend this dealership. More

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Nelson Pacheco is outstanding! ! Personable and upfront! Made it a pleasurable experience from start to end!! ! Personable and upfront! Made it a pleasurable experience from start to end!! More

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Thank you very much to sales consultant Eren Cabaci for the smooth transaction!!! Excellent Job!!! the smooth transaction!!! Excellent Job!!! More

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Visited the dealership for a recall with a airbag issue, Tim handled my citation in a very professional manner speacially since parts for recall were not available at the time of inspection!! Tim handled my citation in a very professional manner speacially since parts for recall were not available at the time of inspection!! More

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