Dan First | Page 12

Vacation and leisure very satisfied each and every time I do business with them. They are very friendly and understand my needs and what type of vehicle I can afford to le very satisfied each and every time I do business with them. They are very friendly and understand my needs and what type of vehicle I can afford to lease or buy. More

by NPERRINE Verified Customer Verified Customer

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Excellent service Palmen’s service center was quick and efficient. They explained to me what was wrong with my car, gave me an itemized list of the cost of the repair a Palmen’s service center was quick and efficient. They explained to me what was wrong with my car, gave me an itemized list of the cost of the repair and was willing to get me the best price on parts. More

by smerich Verified Customer Verified Customer

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Horrible customer service If you want to spend $850 to have nothing fixed on your car, Palmen Buick GMC Cadillac is the place for you. I brought my car in on 6/18 because I was If you want to spend $850 to have nothing fixed on your car, Palmen Buick GMC Cadillac is the place for you. I brought my car in on 6/18 because I was experiencing extreme hesitation when trying to accelerate. Palmen quoted me $850 for repairs and assured me I needed to do all of the things they listed to improve my drivability. Reluctantly, I agreed and picked up my car on 6/20. On 6/27 my car started experiencing the same issues and I waited until 6/28 to call and inform them in case it was an isolated incident. They wouldn’t make the appointment until 7/2, and by this time my intermittent problem was not occurring (a concern I brought up when they refused to make a same or next day appointment when it was occurring). Palmen performed a thorough inspection and stated that everything was running properly on my car, and Jeff Nagy (the service advisor I was working with) left me a voicemail which stated that the problem was the “severe heat…when you have a 4 cylinder car with the air on, it just seems much much slower at times when it gets around 100 degrees.” So…..I’ve spent $850 on repairs that you said would fix the problem, but now you’re telling me there’s nothing you can do because the problem is caused by the weather?? I asked to speak with the service manager, Dan First, about this. Dan and Jeff barely let me get a word in during the conversation. They were rude and condescending talking to me and would not let me explain ANYTHING. (Also, this conversation happened in the middle of the garage. I was not invited into an office or anywhere private.) I informed them that I was not satisfied with the car service or the customer service and I will not be returning because of it. Jeff got my car for me and said to let him know if the problem happens again, to which I replied I will not be returning to this dealership. Jeff then laughed at me and made a very rude comment and went back to his desk. I’m shocked that this dealership treats customers this way. I will never recommend Palmen to anyone. More

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