Dan Harkins | Page 2

Received an email with a quote from from the salesman. Then received second email stating he spoke to his manager and they changed their mind. I then got another email from the manager stating the salesma Then received second email stating he spoke to his manager and they changed their mind. I then got another email from the manager stating the salesman didn’t know what he was doing. He offered a pennies off the car. Typical bait and switch. RUN FROM THIS DEALER! More

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Horrible business ethics Dan, Joann, Jeremy. Changed price 3 times added fees. Do not deal. Check paper work before you buy. Get in writing. Drove down and didn’t get truck. price 3 times added fees. Do not deal. Check paper work before you buy. Get in writing. Drove down and didn’t get truck. More

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Car purchase good. Service dept horrible! We purchased a new Toyota Highlander about 5.5 weeks ago. as far as the sale and purchase goes, we don't have any complains. Our salesmen (Drew) was n We purchased a new Toyota Highlander about 5.5 weeks ago. as far as the sale and purchase goes, we don't have any complains. Our salesmen (Drew) was new to the dealership and did a fine job. Regina from the finance department, did a superb job with us. Her customer service was outstanding! When we purchased the vehicle, we purchased an add-on, simple side molding. After inspecting the vehicle,we as well as Drew acknowledged that the molding had been installed wrong and was quite crooked. not a big deal, but after paying over 40K for a car we would like for it to be replaced correctly. We were assured, by Drew, that he would get it taken care of ASAP. I didn't hear anything from Drew for a few days so I contacted him. He told me that they needed to order the parts and then he'd set up a time for the installation. The following week, Drew told me to come in on a Tuesday, anytime between 10 and 2. I took off work, went in on Tuesday. When I arrived to the dealership service department, no one, new anything about me, my vehicle or the parts. After speaking to over FOUR people, the decision was made that we had fallen through the cracks and I was assured that the parts would now *really* be ordered and that the service department would call me as soon as the parts arrived, to be installed. I was fine with that. One week passed, nothing. Two weeks passed, nothing. Week three, we finally called the service department. They knew nothing. Our salesman was dealing with a family crisis, so we respected that fact and went to the new car sales manager, Dan Harkins. My husband spoke with Dan, he could not have been more kind and apologetic. Dan passed on our name to the director of the service department, Robert Stoll. A few days later, now we are four weeks out, Robert made one attempt to call us and left my husband a brief message on his cell. I should also add, the night we purchased the vehicle, we noticed some black marks throughout the tan interior on the doors and dashboard. We asked Drew if he could please have that cleaned and he personally cleaned up what we could see that night. The next morning, in the day light, we found several more black marks throughout the car and some black debris that look sprayed on the back interior rear walls, as well as gooey sticker debris in several spots. We did not make a big deal out of it, but my husband did ask Dan if they could please, at least clean out our brand new vehicle. Had we been able to fully see all of this, in the day light, we would not have drove off the lot with it like this. I personally returned Mr. Stoll's call the following Monday. From the onset of the phone call, Mr. Stoll came off very abrupt and unapologetic for his service department and the mistakes they had made. When I first explained to Mr. Stoll who I was and what the problem was, he didn't even seem to be familiar with the situation at all. He was rude and abrasive from the onset. He made zero attempts to ease our frustration of something so small taking over 4 weeks after the purchase of a brand new vehicle. I found him to have little to no customer service skills or even simple politeness. He told me to bring my car in the next day and he'd look over the vehicle. When I arrived the next day, I very politely requested to see Mr. Stoll. Mr. Stoll greeted me with a very cold and abrasive demeanor, he did not introduce himself, he did not offer to shake my hand, he just said "where's the keys". I handed him my keys and he walked off. I began to follow him, not knowing what the plan was. He got in my car, turned it on and began to drive it in the bay. I tried to speak to him as he pulled the car in. When he got my car in the bay, he said "so what the molding is jacked up on this side?" I tried to explain to him what had occurred from the beginning. He VERY rudely with an attitude interrupted me and said "who's this Drew anyway, I've never heard of him?!" He then also said, "NO, we will not be replacing *both* pieces of molding!" I was at that point just trying to get a word in and explain what Drew AND Dan had agreed to do for our vehicle. He wanted nothing to do with me speaking. As he was briskly walking around my car, completely ignoring anything I said, He said "you *crucified* me on the phone yesterday! I don't want to hear what you have to say!" I have NEVER experienced such poor and unprofessional customer service in my entire life. This man was incredibly disrespectful and arrogant. I made several attempts to ask him to please, listen to what we had been told by Drew and Dan, he stormed off and speedily walked towards the sales floor, not even acknowledging I was still there or speaking. As he walked off, I requested to please give me someone else to deal with. He kept going and ignored me. I even asked the other associates in the service department to please find me the dealership manager that I would not be treated with such rude disrespect. Mr. Stoll is the most unprofessional, disrespectful, rude person I have ever met in a business setting or otherwise! He actually bullied me, the customer, as if I had personally done something to him, by simply requesting to have repairs done to our BRAND NEW vehicle that HIS service department should have been on top of weeks ago! It was as if after we signed the dotted line, we just became a number and they dropped the ball. He is the DIRECTOR of this service department. This was ultimately HIS responsibility. I had felt so upset, shaken, threatened after I left the service department that day, I will never be able to go back there again. Since we paid the extra money for a service agreement, I will now drive over 45 minutes to have my vehicle serviced. This man is a customer BULLY and has no business dealing with the public! Although Dan made sure the vehicle was repaired and cleaned, there was still sticker goo in the interior and he made NO attempt at all to apologize for his service mangers offensive behavior toward (what SHOULD have been) a valued customer. When I told Dan I would never return to this service department, he made no attempt at all to keep me as a customer. This is the second vehicle we have purchased from Koons, we will NOT be back! More

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A Long Journey Has A Happy Ending I have been looking for a 2017 Toyota Prius Prime for some time. I am from Georgia and for some reason only a very few of these vehicles made it to t I have been looking for a 2017 Toyota Prius Prime for some time. I am from Georgia and for some reason only a very few of these vehicles made it to the Southeastern states. After an exhaustive internet search, Koons Westminster Toyota had the exact vehicle I was looking for, and their online advertised price was exceptional. I began communicating with the dealership and was fortunate to get to know John Ewald, a Sales Specialist there. John assured me that the advertised price was genuine and that the vehicle I wanted was still available. John has that rare quality every salesman needs: he is a great listener. He made me feel confident that if I drove the 625 miles from my home in Georgia to the dealership in Westminster, Maryland that I would be able to get the vehicle I wanted at an unbeatable price. I am happy to say John was right! I also want to give special thanks to two other members of the Koons Westminster Toyota team. Dan Harkins, the New Car Sales Manager, knew how much I wanted the new Prius Prime and he bent over backwards to give me a super trade in value on my vehicle that would make the deal work for me financially. Speaking of finances, hats off also to Dmitry Tsomik, Finance Manager, for the smoothest, hassle-free financing and paperwork session I have ever experienced. The team of professionals at Koons Westminster Toyota provided me with a new car buying experience I will never forget, and my 1250 mile round trip has a very happy ending. I would give them 10 stars if I could! More

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Exceptional Buying Experience I live and work in Northern Virginia and have no fewer than 8 Toyota dealerships within 25 miles of me. I visited many of those and talked to all the I live and work in Northern Virginia and have no fewer than 8 Toyota dealerships within 25 miles of me. I visited many of those and talked to all the others on the phone or via emails during the search for my vehicle. I knew exactly what I wanted, right down to the color. Unfortunately, the model with the options and color I wanted was impossible to locate in the area. I even widened my search several hundred miles south and west, still no luck. Through the course of my test driving and researching, my wife decided she wanted the identical vehicle and options, just in another color. Her color of choice was a little more available we were told, yet no local dealerships actually had it on their lots. I happened to notice Koons Westminster Toyota during one of my searches and called them to see if they had any way of getting their hands on the vehicle in the color I was looking for. I talked to Product Specialist Eugene Bush. He advised that he did not have one but said he would look around to see if they could locate one. It was then that I told him that while looking for the one color, look for it in the color my wife wanted too and I would buy both from him. While I had made this same request to other dealerships, Eugene was the only one who seemed to actually take me seriously. Eugene called me the next day to advise that Sales Manager Dan Harkins and Inventory Manager Nate Snook had located both vehicles at other dealerships. They had arranged to have one brought to Koons Westminster Toyota for me later that day, the other would arrive a couple of days later. I had already experienced other dealerships telling me that they had the exact vehicle I wanted, only to be told upon arrival at their dealerships that “someone just bought it before you got here” or “oh, I thought this was the color you were interested in”, etc. So, I made it very clear that I was not interested in driving for 90+ minutes just to be told that there was a misunderstanding or something. Eugene understood my concern and assured me that they don’t play games like that at Koons Westminster Toyota. Later that day, he sent me pictures of the vehicle on their lot. I asked him to run the numbers for me to see if we could agree upon an out the door price. Sales Manager Dan Harkins sent me the figures within a few minutes, which were better than any I had received locally. I drove up to Westminster the next day and did the paperwork for both vehicles, driving one home that evening, then returning the following weekend to pick up the second vehicle. There were no surprise fees added, no manipulation of any of the numbers, etc. The figures that Dan provided to me the day before were exactly what I ended up paying. Dimtri Tsomik handled all of our financing, explaining every piece of paper put in front of us. Each step and every line we signed was fully explained. I could not have had a more pleasant experience with everyone we came into contact with at Koons Westminster Toyota. Before dealing with Koons Westminster Toyota , I thought that all dealerships were the same. They will tell you whatever you want to hear to get you in, they will manipulate numbers, try to convince you that you don’t want the vehicle you think you do, or the options that you think you need, etc. I experienced none of these way-too-common practices at Koons Westminster Toyota. Not only were they able to locate one impossible-to-find vehicle for me, they got it and another difficult-to-find vehicle on their lot within the span of a couple of days. Their prices were the best I could find anywhere in or out of my area as well. No games, no hassles, great prices and the ability to work miracles: Why would you buy a vehicle from any other dealer? More

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Could not ask for a better experience I bought one of their customized 2015 Toyota Tundra’s. The communication with Nathan was great he was able to answer any and all questions I had about I bought one of their customized 2015 Toyota Tundra’s. The communication with Nathan was great he was able to answer any and all questions I had about the truck and even came in on his off day to help me with my decision. Dmitry was great in explaining to me about the contract and financing. Dan has a great eye for custom trucks. Like I said I couldn't ask for a better experience, and look forward to doing business in the future. More

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This dealership was recommended to me , and I'm glad I went! This dealership really went above and beyond to make my car buying experince as smooth as posible. They saved me time and money. The finance I went! This dealership really went above and beyond to make my car buying experince as smooth as posible. They saved me time and money. The finance dept, and sales staff really made us feel welcome. The car we wanted had to be ordered, and they even went the extra mile to deliver it to my house! Love these guys More

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Friendly customer service, correspondence before visiting the dealership were prompt. Negations on purchasing price were fair. Noticed a piece missing & returned a week later, it was taken care of promptly. the dealership were prompt. Negations on purchasing price were fair. Noticed a piece missing & returned a week later, it was taken care of promptly. Vehicle is nice but I wish I would have went with my first selection & up graded to a Plus instead of a basic model. More

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Nathan was my main contact by e-mail and subsequently by telephone. He responded promptly and efficiently with honest and accurate information. He was eager to expedite the negotiations without being overly telephone. He responded promptly and efficiently with honest and accurate information. He was eager to expedite the negotiations without being overly aggressive. The original price quote seemed within reasonable limits for local market conditions but the initial trade-in was outside my expectations. Dan entered the negotiations at this point, remaining equally efficient and respectful. He was optimistic a second evaluation of my trade-in by the general manager could be fruitful in closing the gap. A meeting convenient to all was arranged within two days. The next estimate closed the gap considerably but was still around $925 below my intent. A final proposal essentially split the difference (slightly in my favor) with a bit of administrative magic. I ended with 75% of my trade target and everyone seemed satisfied. While Nathan got the new Tacoma prepped and shined Jeremy with equal congeniality and efficiency executed all the necessary payment and titling documentation. All in all, a rather pleasant experience worth the 45 minute drive. Should there be another Toyota on the horizon, Koons will be my starting point. More

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Outstanding experience. Brooks quickly helped me find the right car and negotiate a great deal. I was WOWed by the price, painless and quick process to purchase a new car. right car and negotiate a great deal. I was WOWed by the price, painless and quick process to purchase a new car. More

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