Dan Hicks

Our car salesman, Triell (aka "Tree"), was great. He was patient with our many questions (and multiple test drives). I'm not sure if he even got to have lunch that day! The staff in general were very He was patient with our many questions (and multiple test drives). I'm not sure if he even got to have lunch that day! The staff in general were very polite and helpful. Our only issue was that we wanted to pay cash for the car, but we were from out of state so we couldn't write a personal check. Dan (floor manager) let us know that our bank had a branch in Lexington where we could get a cashier's check, but it would take 20 minutes to get there and 20 minutes back. He implied that it would only cost us around $20 if we went through the formal process of financing the car, and then we could pay off the full loan in the first month. So, we chose to finance the car. Turns out there is a $175 charge to finance the car (even if we paid it off immediately). We signed MANY documents with Dave (finance manager), but we don't remember the $175 charge ever being pointed out to us. We saw this after bringing the car home. Obviously, if we knew there was going to be a $175 charge to finance the car, we would have taken the time to get a cashier's check from our bank. We felt duped. Just leaves a bad taste in the mouth where the rest of the buying experience was overall positive. More

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Felicia Wilson was amazing to work with! Top notch professional. Dealership made it very easy and everyone was exceptionally accommodating. Top notch professional. Dealership made it very easy and everyone was exceptionally accommodating. More

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Dan Hicks is a expert at gouging people. First , I was not informed that the Highlander had nearly 8000 miles on it After the sale , I got on your site and put in my cars infor . It was o First , I was not informed that the Highlander had nearly 8000 miles on it After the sale , I got on your site and put in my cars infor . It was over 4000 of what Hicks give me . Then to add insult to injuries, Felicia did not know anything at all about the Highlander. I told her the infotainment center was not showing the settings icon and she did not know or contact anyone about it . Dan said he would have the cross bars removed then came back and said Toyota had put the wrong covers so they did not remove them. The road noise is very bad with them . Please,have the new car manager contact me and show him this !!! They are making $ 6400 on my trade Update May 8,2026 The owner contacted me by phone today and threatened me with $ 100 a day storage on my trade because his sales team overlooked that my deceased wife was on the title . More

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We have been with this dealership since 2019 and have loved them always! We just purchased a Corolla for son and David Burnside and Steve tulle were wonderful as always!! Dana in finance also makes it so loved them always! We just purchased a Corolla for son and David Burnside and Steve tulle were wonderful as always!! Dana in finance also makes it so smooth! Thanks for being the best dealership around!!!! More

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My salesman, Eli, was great. He was patient and encouraging and did a lot of teaching when the car came in. I'd recommend him and Toyota of Frankfort to anyone. He was patient and encouraging and did a lot of teaching when the car came in. I'd recommend him and Toyota of Frankfort to anyone. More

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Greg was great! ! A friend highly recommend him and I couldn't be more pleased with the service he provided. He took his time and explained everything in detail. I ne ! A friend highly recommend him and I couldn't be more pleased with the service he provided. He took his time and explained everything in detail. I never felt rushed or pressured to buy, the whole experience was great! I defiantly recommend Greg Woods and Frankfort Toyota! More

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Chris is the best sales man that i have ever meet. He is very dedicated to his customers time and there needs. Chris is the one to talk to if you want wonderful service. He is very dedicated to his customers time and there needs. Chris is the one to talk to if you want wonderful service. More

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Greg was very helpful. Knowledgeable about inventory and models. I will refer others to Greg if anyone asks. Knowledgeable about inventory and models. I will refer others to Greg if anyone asks. More

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Great experience buying a new truck from Frankfort Toyota. David Burnside helped find the truck for me at another dealership and was a great help through the entire process. Toyota. David Burnside helped find the truck for me at another dealership and was a great help through the entire process. More

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Greg is very efficient when searching for the vehicle you prefer. He is honest, and knows his Toyota's! prefer. He is honest, and knows his Toyota's! More

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