Dan Hicks | Page 2

I purchased a new 24 RAV4 LE from this dealer. The cars works well as expected and I really like buying a new toyota. It was a smooth process and the tile deference from the moment when I The cars works well as expected and I really like buying a new toyota. It was a smooth process and the tile deference from the moment when I decided to buy the car and actually got the car was around 3 hours. However, I made a reasonable downpayment, the finance representative convinced me to buy GAP insurance, which in hindsight made no sense given the amount I had already put down. When I later tried to cancel the GAP insurance within the 60 day period which was clearly mentioned, I discovered I didn’t receive the full refund I was entitled to. After multiple calls to both the dealer and the insurance company I unfortunately didn't get the full refund. On a positive note, the sales representative was very helpful and assisted me with my paperwork and a few other issues, which I appreciated. However, the GAP insurance ordeal made this experience less than ideal, and that’s why I’m not giving them a 5 star review. Update: I got a call from the dealer and they honored the full refund which made me to update the rating. More

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Greg Woods has been my Sales & Leasing Consultant since 2021 when I got my Toyota Corolla, he was the reason I came back for a 2024 Toyota RAV4 always professional, kind, respectful & knowledgeable! And if 2021 when I got my Toyota Corolla, he was the reason I came back for a 2024 Toyota RAV4 always professional, kind, respectful & knowledgeable! And if ever have any questions way after been gone he does get back to me mainly by text message (personal choice of communication besides e-mailing), so if you are looking for someone who will be willing to help with your vehicle needs whether you are looking to buy or lease Greg Woods is your Sales & Leasing Consultant so what are your waiting for?! Give him a chance to earn your business, wouldn't be disappointed! More

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Best car buying experience ever. This is the second vehicle we've purchased from this dealership. Billy O'Banion and the entire staff are so friendly and knowledgable. The car was j This is the second vehicle we've purchased from this dealership. Billy O'Banion and the entire staff are so friendly and knowledgable. The car was just what my wife was looking for and the price was more than fair. I felt at ease throughout the entire process and will definately will go back again in the future. BTW we live about 2 and a half hours away in Henderson, Kentucky! More

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Billy O'Banion at Frankfort Toyota is knowledgeable and made the process very smooth and easy! He wasn't pushy and gave me a great overall experience to a usually stressful process. Thanks! made the process very smooth and easy! He wasn't pushy and gave me a great overall experience to a usually stressful process. Thanks! More

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Chris Stewart was very helpful he answered all the questions we had and showed us how to operate the car using the Toyota app. Thanks so much for another great experience. questions we had and showed us how to operate the car using the Toyota app. Thanks so much for another great experience. More

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Chris Stewart is always great to work with. He is so helpful and willing to answer any questions. He is so helpful and willing to answer any questions. More

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Greg Woods made my first experience buying a car a pleasurable one. He was patient, friendly, and super helpful. He answered any questions that came up during the purchasing process and tackled any of pleasurable one. He was patient, friendly, and super helpful. He answered any questions that came up during the purchasing process and tackled any of our other concerns. The car we were inquiring about had yet to be serviced at the time of purchase. However, Greg quickly pushed to get the car thoroughly inspected and remained in contact with us throughout the entire time. This is our family’s second car that Greg assisted us with, and we couldn’t be more satisfied. I would HIGHLY recommend him and Frankfort Toyota to any of my friends. More

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David Burnside made the car buying experience easy and communicated with me throughout the process to keep me updated on progress and next steps. I would recommend him for any of your car buying needs! communicated with me throughout the process to keep me updated on progress and next steps. I would recommend him for any of your car buying needs! More

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Very easy process , staff is very gentle and cooperative. Paper work seems to be very smooth. Paper work seems to be very smooth. More

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We were very pleased with Greg's help getting a car that we needed. I highly recommend him and Frankfort Toyota. we needed. I highly recommend him and Frankfort Toyota. More

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