Dan Lidestri
Dan Lidestri at Liberty Subaru

Dan Lidestri | Page 24

Internet Sales Consultant

Liberty Subaru

55 Kinderkamack Rd
Emerson, NJ 07630

4.9
327 Reviews
4.9

327 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

327 Reviews of Dan Lidestri

August 08, 2017

Dealership Rating
Employee Rating

Great guy I was excited to get my new WRX and Dan made the experience even better! Helped me with every step of the process. Will recommend!! More

by rwalsh138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2017

Liberty Subaru responded

Thank you for recommending Dan, we hope you are enjoying your new WRX! We appreciate your review, and are here for you if you have any questions!

August 06, 2017

Dealership Rating
Employee Rating

Thanks for great job Our experience was great at Liberty Subaru. Friends had recommended Dan to us after their positive experience and he did a terrific job listening to w More

by LP143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2017

Liberty Subaru responded

We are so pleased to hear you are happy with your new car and that you had a positive experience with Dan! Thank you for taking the time to leave a review, we hope to see you back again!

July 20, 2017

Dealership Rating
Employee Rating

Intentionally (?) misled After my test drive we sat down to discuss the car's price. I said that I wanted to know the total cost of the vehicle to drive out the door, title, t More

by Unhappy Customer
Customer Service
Recommend Dealer
No
Jul 21, 2017

Liberty Subaru responded

Hello, Stephen...thank you for taking the time to leave us feedback on your experience. I would like to clarify some of the points in your review. Regarding what you describe as a "misunderstanding" over your state motor vehicle fees...at Liberty Subaru, any fees associated with title, registration, etc. are never included. The reason we don't "include" these fees is because they're slightly different depending on each case. Since it is illegal for a dealer to profit from these state fees, we find the better way to do it is for us to handle all of the motor vehicle work for our customers, pay the bill on their behalf, and have those fees reimbursed when our customers pick up their registration, plates, title, etc. That way, the cost is the same whether you stand in line at motor vehicle or we do it for you, except for the $8.30 handling charge. I've never had a customer feel that an afternoon at motor vehicle is worth saving the $8.30! In an effort to make sure that our customers understand that motor vehicle is a separate transaction, we've done two things. First, if you look at your buyers order, you'll notice that the first signature box under the total price for the car says: "Title/Registration Fees: Subsequent to delivery of the vehicle, Dealer will invoice Customer for the actual costs of titling and registering the vehicle. Customer agrees to pay the charges." Your signature appears right under that statement. Even with this separate signature box, some of our customers still didn't realize that they would have to pay their motor vehicle charges when they picked up their plates and/or registration. In an effort to further notify our customers of this, we added another document to the delivery package. This separate document states: "Liberty Subaru will perform all Motor Vehicle work pertaining to the purchase of your vehicle. We do not estimate Motor Vehicle charges and the cost of your temporary registration, permanent registration, title, and license plates are not part of your buyers order. I understand that when the permanent registration is received by the dealership I will receive a receipt detailing the charges associated with this transaction and I agree to reimburse Liberty Subaru for this transaction performed on my behalf." You signed this document when you picked up your new car. While I feel badly that you were under the impression that your motor vehicle fees were included, I feel that with these two signed documents, we made a reasonable attempt to be up front and avoid any confusion. To be clear...the sunshade and detail kit you received were not compensation for any misunderstanding. They were a compromise between the items that you demanded in exchange for a good survey and what we were willing to provide. As far as Dan being "conveniently MIA" when you picked up your plates, our work schedule provides all of our sales professionals one full day and two half days off during the week...it's not uncommon for customers to pick up their plates while their salesperson is off. In that instance, I'm confident that one of our other professionals took care of putting your plates on your new car for you. I hope you're enjoying your new BRZ, and hope to see you soon for your complimentary first service.

July 19, 2017

Dealership Rating
Employee Rating

Exceeded expectations We went to Liberty based upon recommendations of friends for our first Subaru. Our salesperson Dan Lidestri was great ! He was so informative and h More

by senior lady
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Bontemps

Aug 30, 2017

Liberty Subaru responded

We hope you are enjoying your first Subaru, and thank you for choosing Liberty! We are so pleased to hear you had a great experience with Dan, and happy to hear he was able to help you. Please give us a call if you have any questions, we thank you for the feedback!

June 29, 2017

Dealership Rating

Excellent experience at Liberty Subaru in Emerson, NJ I recently leased a new 2017 Subaru Outback at Liberty Subaru. My sales consultant was Brian Goon. The entire experience was very pleasant, which is n More

by Outback,kat123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Bontemps , Brian Goon

Jul 21, 2017

Liberty Subaru responded

Thank you for sharing your positive experience with us, we are so happy to hear Brian was able to assist you. We hope you are enjoying your brand new Outback, and we hope to see you back again!

June 16, 2017

Dealership Rating
Employee Rating

"My third Subaru"/White We were shopping for our third Subaru at Liberty the same dealership we bought the other two cars our salesman Dan Lidestri was able to answer all our More

by juanletty40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Tom Portee

Jul 13, 2017

Liberty Subaru responded

Thank you for being such a loyal customer, we hope you are enjoying your third Subaru!! It's so great to hear Dan assisted you with all your questions, and made you feel comfortable in our dealership. We appreciate you sharing your experience with us, and look forward to seeing you back again! Thank you!

June 15, 2017

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Employee Rating

Outstanding customer service at Liberty Subaru I was raised in a car family in Michigan where my sister and both brother in laws worked the line in assemble plants - my mother worked in the execut More

by dwill0704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan "DJ" Meola, Rob Bontemps

Jun 30, 2017

Liberty Subaru responded

Welcome to the Liberty family Dennis, we are so thankful for you sharing your outstanding experience with us! Here at Liberty, we strive to make our customers feel as comfortable as possible. And comparing this experience to buying from your dad, really puts a smile on our face! We are pleased to hear you are enjoying your Forester, and hope you continue to love it on all of your journeys! If you have any questions please don't hesitate to give us a call, we look forward to seeing you back again!

June 09, 2017

Dealership Rating
Employee Rating

My first new Subaru I first contacted Dan Meola by phone and was given great info about The Crosstrek. At the dealership Dan Lidestri was my salesman. All my questions we More

by BLUE 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan "DJ" Meola, Rob Bontemps

Jun 16, 2017

Liberty Subaru responded

We hope you are enjoying your first Crosstrek, welcome to the Subaru family! We are pleased to hear Dan was able to assist you, and you took advantage of our new owners clinic! If you have any questions please give us a call, we thank you for your review!

June 01, 2017

Dealership Rating
Employee Rating

GREAT CAR, GREAT DEALERSHIP, GREAT SALESMAN We were shopping for our 3rd Subaru at the very same dealership we bough our other cars - so we were already well acquainted with them. We had our ne More

by EARLGREYTEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee

Jun 01, 2017

Liberty Subaru responded

Thank you for choosing Liberty again, we hope you are enjoying your third Subie! It's so great to hear Dan assisted you with your new car, and helped you with all it's new features! We appreciate you sharing this review, and we look forward to seeing you back again!

May 20, 2017

Dealership Rating
Employee Rating

Very helpful and friendly. Sales persons were able to answer all of my questions and were very friendly making me feel at home. Very knowledgeable on the Forester Models I was More

by Old Joe
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Bontemps, Daniel Rovelli

May 25, 2017

Liberty Subaru responded

Thank you for taking the time to leave a review, we are pleased to hear our staff was able to assist you! If you have any questions please don't hesitate to give us a call, we hope to see you back again!

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