Dan Milheiro | Page 13

Courtesy Mitsubishi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Courtesy Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else.

Courtesy Mitsubishi responded

HELLO JENNIFER, I AM RELLY SORRY THAT YOU FEEL THE PROCESS TOOK TOO LONG TO BUY A VEHICLE. THIS WAS NOT IS NOT OUR INTENTION TO KEEP A CUSTOMER HERE FOR LONG TIME, HOWEVER WHEN WE ARE WATING ON THE BANK TO MAKE A DECISION WE HAVE NO CHOICES. UNFORTUNATELEY IF IT IS A CREDIT CHALLENGE WE HAVE NO CONTROL OF THE TURNING TIME. AGAIN I AM SORRY FOR THIS TIME AND HOPING NEXT TIME IT WILL BE QUICKER. WE ARE WORKING HARDER TO SPEED UP THE PROCESS.

Courtesy Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Courtesy Mitsubishi!

Courtesy Mitsubishi responded

Kassie, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Courtesy Mitsubishi.

Courtesy Mitsubishi responded

Hi Izanibis, The check engine light visit was back on 5/18/24. Vehicle is outside of the warranty period, so regardless of what is going on with the vehicle, it would need to be diagnosed. That was actually explained by a different Rep (Aaron Dube). As far as the price difference from your oil change visit on 6/8/24, we gave you the heads up that brakes were getting low, and would need to be addressed at some point in the future. Parts and labor would bring that repair to $550, but like our associate (Peter Crisotomi) mentioned to you, we do carry coupons on our website (Wildcard & Brake Special) which would help bring the cost down slightly. We alert all our customers to our coupons. We would love to keep assisting you with all your future needs, but if you feel like you are being done a disservice then maybe it would be best to return to where the vehicle was purchased from.

Courtesy Mitsubishi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Courtesy Mitsubishi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Courtesy Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else. S.Silva GM

Courtesy Mitsubishi responded

It has been a pleasure serving you, Erica. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Courtesy Mitsubishi, we look forward to having you as a valued customer for many years to come! S.Silva GM

Courtesy Mitsubishi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. S. Silva GM

Courtesy Mitsubishi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!