Dan Milheiro | Page 15

My husband and I purchased a 2018 outlander sport from Tom at Courtesy Mitsubishi 3/2022, within months I brought it to be serviced expressing concerns about the transmission. I brought it in 5 occasions Tom at Courtesy Mitsubishi 3/2022, within months I brought it to be serviced expressing concerns about the transmission. I brought it in 5 occasions stating that the transmission was slipping, not running properly. I was told that I had a special transmission, by the service man ( who no longer works there) along with other associates who reassured me (each time) yes it was designed differently but they checked it thoroughly for my peace of mind. As they laughed making me feel like I knew nothing. I then dreaded getting my serviced. I even went into the showroom and asked Tom if I had something to worry about with my transmission but he reassured me that they were well trained mechanics. I brought it in in December because my transmission light came on and it was not running properly again. I spoke with Dan who was professional and courteous. I told him I had complained about my transmission repeatedly to the other service man who lied to me. Dan said not to worry as he would get me a loaner car. Unfortunately it was Friday right before closing and the only rental loner car had headlights so dim that I panicked because I had an hour drive to get home and they were closing soon. I drove the rental loaner car down the side road and brought it right back saying I couldn’t possibly drive it because I would surely get in an accident. I was alone and I said I need to take my car because I can’t be stuck here. Dan was concerned but I was upset because I was put in a situation that should have been avoided, I told Dan I would make another appointment. Dan called me the following Monday asking if I was ok and how my car drove. I explained that I would bring it back as the light went off but I needed it serviced or replaced… Dan agreed and said he would personally make sure something was done and I had a safe car to drive home. I was given a rental loaner car. I called to see how my car was coming along and Dan said he said yes my car definitely has a bad transmission as iI stated on many occasions and he would personally speak with Steve in Management because it seemed my extended warranty had recently ran out. As we both said I had been there for my transition many times before the warranty ran out and it was too close to not honor it. He had gone over all my repair tickets and talked to Steve in management. He was told by Steve that they would not honor the warranty… He apologized as I believe he knew It was wrong. I went to return loaner car and speak with Steve, again. I asked Steve about trading my car in as I didn’t feel my car would ever really be safe or dependable and w no warranty I knew I needed to be proactive. I couldn’t believe Steve reacted as he was informed that I was deceived by his company repeatedly saying warranty is out and that was that… He refused to have a conversation about it…. Stated I could buy a car but I need a down payment because I no longer had a car to trade in. I did explain that I was not happy and my husband would be angry. My husband and I are filing with different agencies as I believe this was deliberate and deceptive as warranty work isn’t financially profitable and pushing another car w a high profit is the only concern. More

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The service was excellent as usual. The glitch was that I had to wait almost an hour for an oil change. The problem was due to being short handed. The glitch was that I had to wait almost an hour for an oil change. The problem was due to being short handed. More

by inorrec Verified Customer Verified Customer

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Service was out standing I find no pressure on doing work that can be put off until the next oil change that can be put off until the next oil change More

by grod.com Verified Customer Verified Customer

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I go in for my scheduled maintenance. I get an oil change and then receive a rundown of any additional scheduled maintenance My car may need which is very helpful. The wait is never long I get an oil change and then receive a rundown of any additional scheduled maintenance My car may need which is very helpful. The wait is never long and I’m always kept up-to-date as to what is going on. More

by Beverly1029 Verified Customer Verified Customer

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Absolutely tops in the region. The service department is top notch with Steve (AKA The Magician) able to diagnose and fix the car in no time! Highly recommended The service department is top notch with Steve (AKA The Magician) able to diagnose and fix the car in no time! Highly recommended More

by MaxBa3000GT Verified Customer Verified Customer

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Very courtesy service pleasant experience clean waiting area and fast service to the job done. area and fast service to the job done. More

by S-MORRIS Verified Customer Verified Customer

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Worst company to ever get cars from super shady ! They do not stand behind the cars they sell I’ve replaced 2 Cadillac converters n still have an engine light on ! They refuse to do the work they cal They do not stand behind the cars they sell I’ve replaced 2 Cadillac converters n still have an engine light on ! They refuse to do the work they call n explain is going to happen when you drop off the car when you pick it up they claim no one explained what was that was going to happen they make you look crazy when you get mad ,,,, contacted private in response to my review yes a repair shop did the work which was convenient for my pockets when they wanted to charged me 1800 for a 2 hr job and a 600$ part I have serviced that car I purchased about 10 times within the year of owning it! I had 2 warranties an every time I had an issue I never gotten help with the repair I was told it’s not covered ! There is no way I bought 2 different converters from 2 different companies and neither of them worked but yet my car never ran funny until a problem just now resulting in a fuel problem that they said they couldn’t find that car is a rip off and they know it they know they sold me a piece of crap! More

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The rep at the desk was nice. I was in and out I’m no time. I have no complaints. I was in and out I’m no time. I have no complaints. More

by lisa.reid Verified Customer Verified Customer

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Was a smooth visit with no issues . Staff was very nice an willing to help Staff was very nice an willing to help More

by RESMERALDO Verified Customer Verified Customer

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Another very pleasant experience. My car was taken in soon after I arrived, so I had a short wait. Staff was friendly and professional. My car was taken in soon after I arrived, so I had a short wait. Staff was friendly and professional. More

by Donna Sgro Verified Customer Verified Customer

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