Dan Murray
Dan Murray at Toyota of Des Moines

Dan Murray | Page 9

Used Car Manager

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

4.8
189 Reviews
4.8

189 Reviews

Write a Review

Dealership Experience

10 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

Languages Spoken

English English

189 Reviews of Dan Murray

June 27, 2024

Dealership Rating
Employee Rating

I always have issues with them. It’s never an easy fix. Whether I’m waiting and they neglect to notify me when they are done, or I have to bring back my car for a problem they sho More

by mikemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 28, 2024

Toyota of Des Moines responded

Thank you for providing us with feedback, Mike. We strive to provide 100% customer satisfaction with every service experience, so we’re sorry to hear that you feel we have fallen short of that in the past. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 25, 2024

Dealership Rating
Employee Rating

Very clean with a great staff who willing helps with everything. Selection of vehicles was outstanding and my new RAV4 excells in quality. Best SUV I have ever bought. More

by BKMEADOR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Whiting

Jun 26, 2024

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

June 11, 2024

Dealership Rating
Employee Rating

There is a current recall on the airbag, surprisingly they sold the car without fixing or addressing the problem. And it was used as a reason why they can’t provide a certified sale. When I was picking More

by ARCOFGRACE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Derek Harris, PJ Caffrey , Joey Gatchel

Jun 13, 2024

Toyota of Des Moines responded

Thanks for the feedback. We take safety seriously & want to follow up about the airbag recall. Reach out to our service department to answer your questions. Have a great day!

June 09, 2024

Dealership Rating
Employee Rating

The whole process took us almost five hours which was way to long but otherwise Toyota is a great place. Staff was extremely nice hosts. More

by WATSONMIKE145
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon McClatchey , Tyler Simpson

Jun 10, 2024

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future.

June 02, 2024

Dealership Rating
Employee Rating

PJ was responsive and efficient in helping us quickly identify and purchase a car. He was candid and direct, which we appreciated. More

by CARLSON220
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: PJ Caffrey

Jun 28, 2024

Toyota of Des Moines responded

We love exceeding expectations. Come back and see us anytime!

June 01, 2024

Dealership Rating
Employee Rating

Someone came up to me and introduced themselves and offered all information I could want at the time More

by Zbarrick82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gordon Beecham

Jun 03, 2024

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines! Come back and see us anytime!

May 30, 2024

Dealership Rating
Employee Rating

Full explanation, all questions answered. Very quick, no hassle. Trade was higher than national average. More

by Dallas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 30, 2024

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

May 24, 2024

Dealership Rating
Employee Rating

I have always had excellent service. The people are courteous and get you in on your scheduled time. The service department is kept neat and clean. They also have a nice waiting room to More

by egabus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JP Phillips, Ian Davis, Travis Bergeson, Chad Millhollin, Bill Ahrens , Colton Powers, Robert Schulz

May 28, 2024

Toyota of Des Moines responded

We appreciate your loyalty! We strive for excellent service, courteous staff, and a comfortable waiting area. Thank you for choosing us!

May 24, 2024

Dealership Rating
Employee Rating

The fine team at Toyota of Des Moines did an excellent job on my recent service. I showed up without an appointment and was taken care of promptly. More

by adamschmidt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're happy to help even without an appointment. Glad we got you back on the road quickly!

May 23, 2024

Dealership Rating
Employee Rating

Shane was a true professional, great to work with on my vehicle purchase, and a pleasure to get to know. More

by BMTHOMAS15
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shane Siegle

May 23, 2024

Toyota of Des Moines responded

Thanks for the review! We're happy Shane made your vehicle purchase a pleasure. Visit us again soon!

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