Dan Obrien | Page 9

Sales Manager Dan O'Brian ruined it for me I recently visited Cortese Jeep dealership, I had the pleasure of working with Bob Harmor, sales consult and Dave Hilner finance manager, both Great g I recently visited Cortese Jeep dealership, I had the pleasure of working with Bob Harmor, sales consult and Dave Hilner finance manager, both Great guys, and straight shooters. I was getting my Daughter out of a lease and into a 2017 Ford Fusion, Now we need to make a deal, after taking the car out for a drive my Daughter fell in love with it, the one thing i noticed was the rear brake rotors had noticeable wear on them, They had uneven wear and grooves, I told Bob that if you take care of the rear brakes we have a deal, Bob noted it on the sales sheet, we signed it and we were told they needed to clean and get the car ready for delivery and can we come back tomorrow to pick it up and finish signing the paper work, No problem, Well when we returned the next day things took a turn for the worse, Bob informed me the they are not going to address the rear brakes and that Dan had 3 mechanics look at them and say there is nothing wrong with them, BS, I called him on it and told him we had an agreement on the sales slip and we signed it, I asked him to get the paper work and we will both look at it, Dan O'Brian sat across from me in front of my Daughter and told us I'm not getting the paper work, I dont care what it say's or what you signed, I'm not putting any money into that car, and if you don't like it, you dont have to buy it, These are the people who make the salesman look bad. You have lost a customer'do to Mr full of himself Dan O'Brian More

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Purchase of my 2015 Jeep Grand Cherokee Limited My experience with Cortese was absolutely pleasant. Byron was a very kind salesmen to work with. I felt no pressure, and I was treated with the most r My experience with Cortese was absolutely pleasant. Byron was a very kind salesmen to work with. I felt no pressure, and I was treated with the most respect I could've asked for. I will always recommend Byron and Cortese as a place I would want to go in the future if I have any other car buying needs. Thank you! More

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High Pressure and Lies My salesman was in such a rush to get me into a new truck he lied about the engine, the warranty and the tow rating. After being lied to and told that My salesman was in such a rush to get me into a new truck he lied about the engine, the warranty and the tow rating. After being lied to and told that it was too late to back out of the deal, I took it up with the sales manager, dealer manager and the owner. All of whom were unapologetic and insulting. I have been consistently lied to fed empty promises with absolutely no resolutions offered. More

by COFFEYTURNER Verified Customer Verified Customer

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Outstanding Experience This was the best car buying experience that I have ever had. I was in and out of the dealership within an hour and left feeling great about the cost This was the best car buying experience that I have ever had. I was in and out of the dealership within an hour and left feeling great about the cost and about my vehicle. Hands down the best in town. More

by dcontestato Verified Customer Verified Customer

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Service Gave me appt for 130 day before then told me it was at 250. I live and hour away. For oil change tire rotation and new wipers with 20 dollar coupon it Gave me appt for 130 day before then told me it was at 250. I live and hour away. For oil change tire rotation and new wipers with 20 dollar coupon it cost 130.00. The highest I have ever paid at a dealership. I probably will not bring it back to corteese More

by margaretdebrock Verified Customer Verified Customer

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Great Experience at Cortese! My experience of recently buying a Jeep Wrangler at Cortese was great! They have tons of vehicles to look at and test drive. I worked with Dylan Scor My experience of recently buying a Jeep Wrangler at Cortese was great! They have tons of vehicles to look at and test drive. I worked with Dylan Scorsone, Dan O’Brien, and Dave Hilner. These guys were friendly and efficient, answered all of my questions, and created an easy experience with no pressure. I would definitely recommend Cortese as well as Dylan, Dan, and Dave to anyone! I am very happy with my Jeep as well as my experience at Cortese! More

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Great Experience Dan O'Brien and Anna Morretti always take great care of me. This is the 3rd car I have bought from Cortese and do not anticipate ever going to another Dan O'Brien and Anna Morretti always take great care of me. This is the 3rd car I have bought from Cortese and do not anticipate ever going to another dealership. 5 stars all around. More

by dcortina2 Verified Customer Verified Customer

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Durango factory recall. Quick excellent service, always. The Durango needed a factory up date, set an appointment for a week later, went in and had it done. That’s it the bes Quick excellent service, always. The Durango needed a factory up date, set an appointment for a week later, went in and had it done. That’s it the best service as usual. More

by jgill2 Verified Customer Verified Customer

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A Pleasure To Do Business With. This is the 4th Truck I have purchased from this dealership. Professional staff from sales to service. Best Ram dealership in Rochester NY. Always a This is the 4th Truck I have purchased from this dealership. Professional staff from sales to service. Best Ram dealership in Rochester NY. Always a pleasure to do business with Cortese. More

by robertwpalmer Verified Customer Verified Customer

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Friendly, Knowledgeable, Ease of the Deal Everyone I dealt with was friendly, patient and extremely knowledgeable. Samantha did a wonderful job of showing me the specs I was looking for and e Everyone I dealt with was friendly, patient and extremely knowledgeable. Samantha did a wonderful job of showing me the specs I was looking for and explaining the whole process. Dan was very responsive and helped me get the car I wanted while keeping the monthly payment where I was hoping. More

by ecregan80 Verified Customer Verified Customer

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