Samantha Cortese

This was a second chance for this dealership because my wife believes everyone deserves a second chance. It was also her car getting traded in so she should have a say in what she will drive. However, ev wife believes everyone deserves a second chance. It was also her car getting traded in so she should have a say in what she will drive. However, even though her first encounter was already off to a shaky start when no one acknowledged her arrival and she had to go find someone to speak to, she thought her salesman was nice and helpful. However, no one told her that he was leaving in a day or 2 for a six week vacation. Then after waiting for 2 or 3 days she finally received a text asking if her husband would co-sign her lease. (They had been texting her old phone number). I told her to tell them sure and give them my number. She then waits another 2 days and they tell her their leasing company doesn’t want her in the lease, only myself. We don’t exactly understand this as she has never needed anyone to cosign because she has her own assets. But ok fine. Then we go back for delivery and the finance manager was not friendly or welcoming and not once did he crack a smile. We felt like we were an annoyance in his day and could not wait to walk us out. The new salesman was nice and informative but I had enough of the place and was ready to go. The owners manual and spare set of keys were not available so my wife had to return to the dealership to retrieve them. Again she arrived and entered and no one greeted her, nor was anyone concerned about her walking around looking for someone. She again went to the sales manager desk and told them why she was there and then stood around for over a half hour while they looked for her keys and such. Finally they told her they couldn’t find them and would call her when they had something for her. A total waste of time for her to go there when they could’ve called to let her know the keys were not available. Then as she was driving out they ran after her to let her know they found everything. Likely that is the last time she will be going there. They didn’t even offer up any incentive for her to return, such as a free oil change or inspection or even a simple apology. Working in the trucking business, I know how important customer service and satisfaction are and how much people appreciate it. For Cortese to treat their customers as they do, they must have an overwhelming amount of business to not care if they lose one customer or possibly more because I certainly couldn’t recommend them and I’m really sorry that my wife wanted to give them a second chance. We certainly didn’t have these problems at Marina and will likely go back even though they are a bit out of the way for us. The service is what matters. More

by brighteyes40682 Verified Customer Verified Customer

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Rick and Samantha were excellent to work with, spent time looking for the right car for me and lowered my payment! looking for the right car for me and lowered my payment! More

by dolphingirlkt Verified Customer Verified Customer

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Rick and Samantha were excellent to work with! ! Spent time finding the right vehicle for me and even lowered my payment! ! Spent time finding the right vehicle for me and even lowered my payment! More

by dolphingirlkt Verified Customer Verified Customer

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Never had a bad experience at Cortese. The people are all down to earth and go the extra mile to make sure you are totally satisfied. I don't shop anywhere else. The people are all down to earth and go the extra mile to make sure you are totally satisfied. I don't shop anywhere else. More

by m_m_benson Verified Customer Verified Customer

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The Cortese team was helpful throughout the process being competitive on price and having everything taken care of when new vehicle was picked up competitive on price and having everything taken care of when new vehicle was picked up More

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Great place to buy a car has a good family feel to it. You always know you are getting the right car at the right price. You always know you are getting the right car at the right price. More

by abalderston Verified Customer Verified Customer

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My experience is always thorough, courteous and respectful, along with a comfortable setting to wait for the work to be done. Thanks Cortese Auto for taking such great care of us, and our automobil respectful, along with a comfortable setting to wait for the work to be done. Thanks Cortese Auto for taking such great care of us, and our automobiles! More

by sassyjosied Verified Customer Verified Customer

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Service was great, everything went smoothly and the car was ready when they said it would be was ready when they said it would be More

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Weston was great to work with. Best in class. The dealership was awesome and fair. Best in class. The dealership was awesome and fair. More

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Made the whole experience quick and painless. . would highly recommend to anyone looking for a new car in their life . would highly recommend to anyone looking for a new car in their life More

by colby.spooner Verified Customer Verified Customer

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