Dan Perry

Byers Ford responded

Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience with us—it falls far short of the standard we strive for, and I understand why you're disappointed. The wait time, the miscommunication about your air filters, and the lack of attentive service you described are simply not acceptable. Everyone who walks through our doors deserves to be treated with respect and care, and I sincerely apologize that we let you down. Your question about whether your experience was influenced by race is one we take very seriously. That is not who we are or aspire to be, and I want to assure you that we are committed to providing excellent service to every single customer. I'd like the opportunity to make this right. Please reach out directly so we can discuss what happened and how we can better serve you moving forward. Thank you again for bringing this to our attention.

Byers Ford responded

Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that our team provided you with such a positive experience and were able to answer all of your questions respectfully. Your kind words truly mean the world to us and motivate our entire team to continue delivering excellent service. We're so glad we could exceed your expectations. We look forward to serving you again in the future!

Byers Ford responded

Thank you for your review! We're so glad you enjoy our pickup and delivery service. We know how busy life can get, so we're happy to make things a little easier for you. We look forward to seeing you again soon

Byers Ford responded

Thank you so much for your kind words! We’re delighted to know you found our work trustworthy and of high quality. It means a lot to us that our approach to only addressing what’s necessary resonated with you. We look forward to helping you again in the future!

Byers Ford responded

Thank you for your kind words and your trust in us! We’re committed to providing professional service and ensuring that every customer feels valued. It’s great to hear your confidence in our ability to deliver on time. We look forward to taking care of your truck and exceeding your expectations. Thank you for choosing us! 🇺🇸

Byers Ford responded

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Carson. Providing friendly, professional, and thorough service is something we always strive for, and it’s wonderful to know Carson has delivered just that. We appreciate your trust in us and look forward to assisting you again in the future!

Byers Ford responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience, and we completely understand your frustration. Regarding the oil change cost, we’d like to clarify any misunderstandings about the terms of your service plan. If you believed the oil change should have been included, we’d be happy to review your purchase records to ensure everything is accurate and transparent. Additionally, we apologize for the recommendation regarding the rear wiper. This clearly doesn’t align with the high standards we strive for, and we’ll address the matter with our team to ensure proper attention to detail moving forward. Your satisfaction is important to us, and we’d appreciate the opportunity to make things right. Please feel free to reach out so we can assist further. Thank you again for bringing this to our attention.

Byers Ford responded

Hi, thank you for leaving such a great review and high star rating. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!