Dan Plumb

Purchased an Audi S5 from them and when I went to pick up the car (as I live in Chicago), the Salesperson Milad told me that he had to put air in the tires as they all needed it and it was perhaps due to the the car (as I live in Chicago), the Salesperson Milad told me that he had to put air in the tires as they all needed it and it was perhaps due to the chilly weather the night before, so he said to ignore the TPMS light that I will notice will be on. He said his mechanic said that I have to drive the car for a while and that it will go away. In good faith I accepted that and I drove off. The next day the TPMS light was still on. I drove it home that day and I had to fill the tires with air the entire way to Chicago. The next day I take the car to Meineke and they tell me that someone recently performed bead work on my tires and this could be the cause of the air leakage. I asked them to fix it and upon them removing the tires, there was a chuck of rubber missing on one tire and they said the rest were probably the way so maybe they should stop. I told them to continue and if I need to buy new tires, I guess I wouldn't have a choice. Additionally, they also told me that my entire cars computer needed to be reset so that it recognizes not only the tires but everything else! Lastly, they told me my front upper and lower control arms needed to be replaced as it's dangerous to drive in that condition. So I drove a car with bad tires, and a loose front end! Anyway, I called North Coast and I told them what happened and the General Manager told me that as soon as I drive off the lot that it's my car and my issue. I told him what I was told by his employee and that I followed his instruction and I was pretty much lied to. I told him, this cost me $260, can you guys reimburse me for that given what I was told and he said no. He literally told me to think positive in knowing I got a car below the Car Fax price. Well, the repair of the upper and lower control arms of that Audi S5 costs approximately $7000 as it has 2 upper and 2 lowers! So was it a steal? I'd say yes, only it as for them. I only met one guy there that was honest and that was Nick one of the finance representatives. I think he should leave that place quickly because he doesn't seem to represent what they do there and I'd highly recommend staying as far from this dealership as possible. I'd like anyone reading this to know that I feel this was so unethical that I decided to write this to warn others. And this is the first time I have EVER written a review of any institution, but again, I feel this was so derogatory that I was compelled to share my exact experience. Save your money and go to Carmax, as they stand by their product and treat their customers right! More

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I couldn't even make an appointment for oil change. Horrible company. I'll go somewhere else. Horrible company. I'll go somewhere else. More

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Paid cash for a '17 VW in April for my 16yo daughter. Car had computer issues Day 1, EVERYONE knew, including sales. They lied about everything from the jump, and 8mos later, still don't have the car. Wa Car had computer issues Day 1, EVERYONE knew, including sales. They lied about everything from the jump, and 8mos later, still don't have the car. Waiting on the computer part to come in, it's sitting at a VW dealership. While waiting, they provided 2 loaners, the first one stopped working, had to have it towed. The 2nd loaner was given with tags that were due to expire in weeks with a donut on it for my daughter to drive, and 2mos later, now it's sitting in my driveway with a different flat tire that has METAL EXPOSED. They tried to get me to drive the car in days before I had hip replacement surgery, bc that was easiest for them, and made no offer to come pick it up, or replace it with a vehicle that didn't look like something that didn't look like a homeless person was living in it. There is no worse customer service in Cleveland. Simply the worst experience ever. Dont expect management to care, bc they don't. That's been proven. Kyle is never available to talk, did nothing to help the entire time, which has been verified, and his boss approves bc I've never been contacted by anyone above, NOT ONCE. Simply can't be trusted. BEWARE and stay away. Not worth it, ever. 2nd loaner below. Will update after calling this morning to tell them to pick up the hooptie and bring me a car that works and isn't a deathtrap. I'm 99% sure they'll ask me to drive down on 2 dead hips to pickup the 3rd clunker. More

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Milad worked with us and was very professional and courteous He made the deal that we were looking for and got our payment within our budget courteous He made the deal that we were looking for and got our payment within our budget More

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Milad Hanna was awesome, very nice and professional and knew what he was talking about. Got my paper work expedited and from stopping into the dealership, test driving, having them value my trade, get my i knew what he was talking about. Got my paper work expedited and from stopping into the dealership, test driving, having them value my trade, get my info and run credit and complete the process I was here under two hours to sign and out the door! Best experience I have had at a car dealership ever! More

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Very easy to work with, awesome staff, friendly and upfront. Very quick process. Great car and very clean. Car was ready to go after purchase. upfront. Very quick process. Great car and very clean. Car was ready to go after purchase. More

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Pleasant Surprise Easy buying experience. Leroy Barnes was very knowledgeable and courteous. Leroy went above and beyond by personally detailing my Subaru to expedit Easy buying experience. Leroy Barnes was very knowledgeable and courteous. Leroy went above and beyond by personally detailing my Subaru to expedite my transaction. And you can't beat NCAM's pricing. A+++ More

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Kelsey did everything she could to get my fiancé in a car!!! With poor credit he didn’t have much to choose from until he talked with Kelsey! She handled the business!! Thankful for her hard work and ded car!!! With poor credit he didn’t have much to choose from until he talked with Kelsey! She handled the business!! Thankful for her hard work and dedication to her customers! More

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Temitode and Antonio were absolutely amazing.! They worked hard to get me everything I wanted in a vehicle. Temitode and Anthony were absolutely amazing. The entire experience was great. Thanks guy They worked hard to get me everything I wanted in a vehicle. Temitode and Anthony were absolutely amazing. The entire experience was great. Thanks guys! More

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Antonio AKA “Boo Boo” (insider) Antonio was absolutely AMAZING!!!!!!!!!! He was such an awesome salesman. He wasn’t forceful at all. He made my process so easy. I will send everyone Antonio was absolutely AMAZING!!!!!!!!!! He was such an awesome salesman. He wasn’t forceful at all. He made my process so easy. I will send everyone to Antonio for sure!!! More

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