Dan Rusmussen | Page 2

Very Satisfied From the time I walked in the door I felt very relaxed, no pressure. Tom Trulis spent several hours with me. He was very informative, answering all my From the time I walked in the door I felt very relaxed, no pressure. Tom Trulis spent several hours with me. He was very informative, answering all my questions & concerns. I bought my first Acura RDX that day. I can't say enough how great it is. I absolutely Love it!! Two days later I brought it in for some add-ons. My service guys were Dan Rusmussen & Chris Papo. What a great team!! More

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Service Department Rocks!! I purchased my Acura in 2011, an MDX, and it still feels and drives like a new car. The service team helps me take care of it and the lifetime free c I purchased my Acura in 2011, an MDX, and it still feels and drives like a new car. The service team helps me take care of it and the lifetime free car washes are a fabulous perk!!! Scheduling service appointments is quick and easy, and I appreciate the reminder emails for upcoming service appointments. Continental Acura of Naperville has my business for life. The service department has won my heart. It is always the same familiar faces that greet me, and they go above and beyond to make me feel like I'm their only customer. I don't know how they do it! They call me by my first name, and Shirley even went so far to call me a few days ago to tell me that the car wash was back up and running. I don't know of another dealership that takes such great personal care of their customers. Shirley is the big duck at the desk, always smiling to the customers and making sure their check out experience is easy. More

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Beyond and above! Amazing to find someone to greet me as I pulled in the door smiling girl asked me if she could give me coffee let me in to my supervisor the work was Amazing to find someone to greet me as I pulled in the door smiling girl asked me if she could give me coffee let me in to my supervisor the work was performed quickly and efficiently love the CD that came with it! Great coffee warm cookies what more can you ask for efficient Quick Service smiling everything you could ask for! More

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Great Customer and Car Service I purchased and have had my 2.5 TL serviced by this dealer for 16 years. I now have 271,000 miles and it's running great. I purchased and have had my 2.5 TL serviced by this dealer for 16 years. I now have 271,000 miles and it's running great. More

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Great As a former Lexus owner I am very pleased with my MDX, the sales and finance staff and the service department. Every contact with Continential Acura w As a former Lexus owner I am very pleased with my MDX, the sales and finance staff and the service department. Every contact with Continential Acura was been great. Joe More

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Looking for a car? Go here! I don't want to say I'm a "regular" but this is my 2nd time purchasing from this dealership because it really is about as painless as it gets. Th I don't want to say I'm a "regular" but this is my 2nd time purchasing from this dealership because it really is about as painless as it gets. The sales and finance staff really do a nice job of being accommodating and streamlining the entire process. Tony G. has gone above and beyond both times to make sure every little detail is taken care of both before and AFTER my purchase. The service department is also excellent. They're straight forward and efficient. I've only had to have standard maintenance on both my vehicles and you're in and out pretty quick. I have to give a shout out to Rodney and the other service techs on the team for being extremely detail oriented in making sure that even the littlest things don't go unaddressed. More

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Another great experience We visited Continental for the lease of a 2016 RDX. This was our 2nd purchase at Continental in the past 11 months, as we purchased a 2016 MDX last y We visited Continental for the lease of a 2016 RDX. This was our 2nd purchase at Continental in the past 11 months, as we purchased a 2016 MDX last year. We had a similar experience this time...outstanding. Ernie Alvarez provided great service, without playing any of the games that are played at Acura dealerships in Westmont and Elmhurst. He, combined with Mark Pisoni, provided another great purchase experience. There was never any pressure to make the purchase. Ernie and Mark provided a great price on the new car, while also offering market value on my trade. Josh and Jerry provided great insight into the lease process, as this was our first lease. When visiting the Service Department a few days later, Dan provided friendly assistance. In the future, we will not even shop at the other dealers, as we only need to visit Continental to get an overall great experience. More

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Phenomenal Dealership Service I have gone to Continental Acura for years now servicing both my MDX and my wife's Honda Pilot. I have come to expect nothing less than exceptional s I have gone to Continental Acura for years now servicing both my MDX and my wife's Honda Pilot. I have come to expect nothing less than exceptional service from this group of folks and I mean the entire dealership. From the sales professionals to finance and into their service department they are all top notch. Today was a regular service visit on the Pilot and I had the pleasure of dealing with Dan and Shirley. I consider only Continental when servicing my vehicles and you would do well to do the same. Thanks Continental Acura of Naperville. More

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Seven Acuras and Counting! I have bought seven Acuras from Continental Acura over 10 years and I can always depend upon them to provide nothing short of excellence in everything I have bought seven Acuras from Continental Acura over 10 years and I can always depend upon them to provide nothing short of excellence in everything they do. Buying an Acura from Greg Pew and Sharon MacDonald is an enjoyable process because they know their product, they communicate regularly and if I need anything, they know where to get it. When it comes to servicing my Acuras, I'm always greeted with a smile and can depend upon Neil, Chris, Dan, Rich, Carrie, Shirley and Barbara, to be looking out for my best interests. And, when I get my Acura back, the job is always done right the first time, on time. Thank you Continental Acura for providing excellent service! More

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I keep coming back Whenever I come in I am greeted like an old friend. Chris, Dan, Neil and Barbara are great to work with. I will be back. Whenever I come in I am greeted like an old friend. Chris, Dan, Neil and Barbara are great to work with. I will be back. More

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