Shirley Defino

When I purchased my second Acura from this dealership. I made the decision based on the cost and value. Going forward I would be vary unlikely to buy another vehicle from this dealership. I was attracted to made the decision based on the cost and value. Going forward I would be vary unlikely to buy another vehicle from this dealership. I was attracted too this dealership because of their 15% Costco discount on parts. The other perk was the free anytime car wash. After a year or two they dropped that perk. I believe I purchased that perk when I purchased my MDX. I felt that customer focus was a corporate ploy. I would give there service department 4 stars..They are friendly, courteous and professional. Bottom line there are so many great brands and dealerships with friendly and professional sales associates in the Chicago suburbs. Why buy from this dealership when you have so many choices. More

Report | Print

MDX in for service before winter. 15+ years of going they have always took care of everything to make sure it was safe and last for years. Great people, Thanks for caring and having my best interest come fir have always took care of everything to make sure it was safe and last for years. Great people, Thanks for caring and having my best interest come first. More

Report | Print

Great service department. Darren and Joe Ozer! Excellent service department! Darrin, Joe Ozer and even Shirley were exceptionally helpful. Even Dave Ozer was a big help.i always bring my Acura to C Excellent service department! Darrin, Joe Ozer and even Shirley were exceptionally helpful. Even Dave Ozer was a big help.i always bring my Acura to Continental for parts and service. More

Report | Print

We had a great experience at Continental.highly recommended! Abe our salesman was very down to earth, not pushy at all. Rob the sales manager came over and spoke with us at length about the car and its' history Abe our salesman was very down to earth, not pushy at all. Rob the sales manager came over and spoke with us at length about the car and its' history. Felt very safe buying it. Shirley is a longtime friend and set up everything for us. Jerry moved us through the financial aspect thoroughly and quickly as he knew we had plans, he was very respectful of our time. Your dealership is terrific !! More

Report | Print

Excellent Service Always warm and have that warm and friendly smile- Shirley Very welcoming and prompt - Robert Consistency in terms of great service, each and every Always warm and have that warm and friendly smile- Shirley Very welcoming and prompt - Robert Consistency in terms of great service, each and every visit - Dan R. More

Report | Print

Phenomenal people in whom you see pride and customer service I have used Continental for service for many years. All the employees are knowledgeable and friendly. They treat you like family. Top notch custome I have used Continental for service for many years. All the employees are knowledgeable and friendly. They treat you like family. Top notch customer service. More

Report | Print

Great service. I have been a Continental Acura of Naperville customer since 2005 and have purchased 4 new cars during that time from them. Over the years my Acura's I have been a Continental Acura of Naperville customer since 2005 and have purchased 4 new cars during that time from them. Over the years my Acura's have been very reliable, but the personal attention you receive from the service department is what keeps me coming back. The greatest asset of this dealership is their people. Especially Dan Rusmussen and Shirley Defino. Dan is usually my first contact in the service department. Dan greats you in a very professional manner and is always very helpful. When my work is completed I finalize my visit at the cashier's desk. Shirley Defino always ends my visit with a happy and upbeat conversation. She also thanks me for coming in, which these days you don't hear very often. Sometimes it's just the little things that matter. These are the type of people that keep your customers coming back car after car. Thanks, John V. More

Report | Print

Great Service Fast and friendly service! Dan kept me informed of the work being performed on my vehicle every step of the way! Dan was always very friendly and co Fast and friendly service! Dan kept me informed of the work being performed on my vehicle every step of the way! Dan was always very friendly and courteous and made me feel right at home! The cashier, Shirley, is always smiling and very friendly. I always take up to much of her time because she is such a joy to talk talk to! More

Report | Print

Wonderful Customer Service!! I have visited Continental Acura for the last four years. They always welcome me with a smile, most times by name, even though they are busy. My vis I have visited Continental Acura for the last four years. They always welcome me with a smile, most times by name, even though they are busy. My visits have been preventive maintenance primarily except for a vicious pothole which ate my tire. Thanks to the Tire warranty, I did not pay a cent. They always verify I am satisfied with my service and answer all my questions (even the stupid ones). My father has trained me to be "mechanic wise". This is a great dealer. I highly recommend this dealer to anyone. More

Report | Print

Service Department Rocks!! I purchased my Acura in 2011, an MDX, and it still feels and drives like a new car. The service team helps me take care of it and the lifetime free c I purchased my Acura in 2011, an MDX, and it still feels and drives like a new car. The service team helps me take care of it and the lifetime free car washes are a fabulous perk!!! Scheduling service appointments is quick and easy, and I appreciate the reminder emails for upcoming service appointments. Continental Acura of Naperville has my business for life. The service department has won my heart. It is always the same familiar faces that greet me, and they go above and beyond to make me feel like I'm their only customer. I don't know how they do it! They call me by my first name, and Shirley even went so far to call me a few days ago to tell me that the car wash was back up and running. I don't know of another dealership that takes such great personal care of their customers. Shirley is the big duck at the desk, always smiling to the customers and making sure their check out experience is easy. More

Report | Print