Dan Rusmussen | Page 3

Best customer service in the industry. Can't give enough praise to the Service Department! I continue to be amazed at the level of customer service, starts with Barb's cheerful greeting an Can't give enough praise to the Service Department! I continue to be amazed at the level of customer service, starts with Barb's cheerful greeting and just keeps going all the way through to cashing out. I love the team there, and will continue to purchase my Acura's from the Naperville store! Thank you Barb for always taking such great care of me!!!!!! More

Report | Print

SUPERB SERVICE DEPARTMENT In and Out ... work completed … thanks for orchestrating this Dan and Shirley! I've purchased multiple Acura MDX's (thank you, Kirk!) from Continental In and Out ... work completed … thanks for orchestrating this Dan and Shirley! I've purchased multiple Acura MDX's (thank you, Kirk!) from Continental Acura and have always had my car(s) serviced there (an oil change includes so much more) … it's well worth the 45 min. drive. Loaners readily available but I don't mind waiting in the comfortable customer lounge. More

Report | Print

Dynamite Staff! I always look forward to a wonderful experience from the Service folks, starting with Barbara and her beautiful smile:) Thanks for always taking gr I always look forward to a wonderful experience from the Service folks, starting with Barbara and her beautiful smile:) Thanks for always taking great care of me and wishing all of you Happy Holidays! More

Report | Print

Oil change andoverall service history These guys are great...been doing all my service with them for the five years I have owned my Acura and wouldnt go anywhere else...they bend over back These guys are great...been doing all my service with them for the five years I have owned my Acura and wouldnt go anywhere else...they bend over backward to go a good job and great experience...i lterally bough a used car for my son from Continental because of the excellent service department. More

Report | Print

Top Notch Service Department Recently had both of my Acura cars (MDX and RL) serviced at Continental Acura. I worked with Dan, Chris, and Shirley and they are all professional, c Recently had both of my Acura cars (MDX and RL) serviced at Continental Acura. I worked with Dan, Chris, and Shirley and they are all professional, courteous, and responsive. The entire service team at Continental Acura has always exceeded my expectations and they exemplify what a great dealership this is. More

Report | Print

Excellent Experience with Their Service Team This dealership has a clear vision for the excellent customer service they deliver and it shows in the people they hire and I would imagine how they t This dealership has a clear vision for the excellent customer service they deliver and it shows in the people they hire and I would imagine how they train their team. More

Report | Print

A great experience for my car service. I am not a fan of going to dealerships for car service, however today may just be the day that changed my mind. From the start where Carrie gave me I am not a fan of going to dealerships for car service, however today may just be the day that changed my mind. From the start where Carrie gave me the wait time for an oil change and tire rotation to the time I was leaving and paying Shirley, this experience couldn't have been any better. Carrie was knowledgable and gave an accurate waiting time…which in the end was much quicker! A very pleasant change. In the past I have usually had to wait much longer. Upon checking out, I had the opportunity to speak with Shirley who was very friendly and made sure I used any of the coupon / Castro Oil checks I had. (A great reminder for me!) The price was fair, the work was great and the I couldn't have asked for a nicer group of people to interact with in a service environment. Keep up the great work!! Mandi Kripalani More

Report | Print

"Went the extra mile!" The air was leaking in my tire today. I called Dan at Continental Acura of Naperville for a service appointment. He asked me to come right in and they The air was leaking in my tire today. I called Dan at Continental Acura of Naperville for a service appointment. He asked me to come right in and they would help me. They diagnosed the problem, fixed it and washed my vehicle! Dan helped to resolve the problem in a timely manner and kept me informed of when my vehicle would be ready. Shirley was welcoming and efficient in helping to complete the billing and deliver my vehicle promptly. Thank you, Dan and Shirley!! More

Report | Print

Service was outstanding as usual. Employees are friendly and prompt. Always enjoy the waiting area. Nice to separate the TV area from a quieter area to read or do work. and prompt. Always enjoy the waiting area. Nice to separate the TV area from a quieter area to read or do work. More

Report | Print

I purchased my Acura MDX 2 years ago and prior to the purchase I was a lifetime Lexus/Toyota customer. I will continue to buy my vehicles from Continental Acura, because I LOVE my car, but equally as im purchase I was a lifetime Lexus/Toyota customer. I will continue to buy my vehicles from Continental Acura, because I LOVE my car, but equally as important is i LOVE the service I receive every time I am there. I only named 2 of the service guys, but please give credit to all of them. They know me by name and treat me like family. Barbara in Service is the most joyful woman, and she is very respectful of my schedule/time when I'm waiting for service or a car wash, and Shirly at the desk is ALWAYS bubbly and talkative. I feel like they genuinely care about their clients, and I want them to know I appreciate everything they do to make my experience fantastic every single time. Best regards, Jolene Porter More

Report | Print