Dan Salisbury

First and foremost, I felt that Dan Salisbury was an exceptional salesman.. I have never dealt with such a down-to-earth car salesman, as if he was my neighbor. He was very knowledgeable on the product exceptional salesman.. I have never dealt with such a down-to-earth car salesman, as if he was my neighbor. He was very knowledgeable on the product he was selling, and without pressure. You could tell he was very experienced. He was an exceptional people person. I will be dealing with him for future purchases. The person I dealt with on the sale, and payment of the car, was a very pleasant experience as well. He was very efficient and made the process go very fast. A couple days after the purchase, with very little miles driven, "steering assist is reduced drive with care" warning popped up on the dash. I called Dan and told him about the problem. He said they would take care of it, had me bring it in to have it checked. He asked if I started it up again would the warning disappear, but it didn't. I took the car around the block and the air conditioner didn't work as well. After driving about 2 miles on the way to the dealership the warning did disappear and the air conditioner started working again. I brought the car in and talked to the service manager who was very knowledgeable about these cars. He explained how seldom this can occur and you might not ever have a problem again. He told me what to look out for if the problem would continue. He also helped me decide with his expertise and personal opinion about a warranty on this specific vehicle. I lost a lot of confidence in the Cadillac brand, but he reassured me that this isn't something that happens very often and that they don't see many problems with the Cadillac brand. He was very valuable in helping me restore my confidence and move forward with this problem. Dan spoke to the sales manager who worked out a 90-day warranty, parts and labor, should this continue to be a problem. I was hoping to get something a little more reassuring than that. What I was asking for was a bit of a reach, wanting it taken care of if I ever had a problem with it again. I agreed on the warranty, which Dan said if something happened in a hundred days we would still take care of it for you meaning if it's realistic timing from the purchase. He said that's who we are... and I appreciate that!! I felt Dan handled this whole situation very professionally. The car was in excellent condition for the year, and I felt I got a very good deal. Your dealership will be my first choice to trade up on this car in the future. Thank you so much for the professionalism your dealership possesses!! More

by jemiller59 Verified Customer Verified Customer

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Everyone at the dealership did an outstanding job, going above and beyond to ease the car buying process. Special shout-out to Dan Salisbury! above and beyond to ease the car buying process. Special shout-out to Dan Salisbury! More

by lukedpilot03 Verified Customer Verified Customer

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Best company ever! So very accommodating I was so pleased with the service at Palmen. Dave was an excellent salesman that went out of his way to find the car that I w So very accommodating I was so pleased with the service at Palmen. Dave was an excellent salesman that went out of his way to find the car that I wanted. I couldn’t be happier with my car and this dealership. More

by DEBBIN_RICH Verified Customer Verified Customer

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The Palmen Buick GMC team was amazing! The entire experience was a pleasure and I look forward to working with them the next time I am looking for a vehicle! The entire experience was a pleasure and I look forward to working with them the next time I am looking for a vehicle! More

by Bpruitt Verified Customer Verified Customer

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My experience with this dealership was exceptional. Very efficient and expedited process. They listened to everything I asked for and delivered on it. Very personable staff all around. Very different t Very efficient and expedited process. They listened to everything I asked for and delivered on it. Very personable staff all around. Very different than other experiences I’ve had at car dealerships. More

by TRISTAN.ROUSE Verified Customer Verified Customer

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Perfect oil change from the best technician really took care of my car and I am very appreciative care of my car and I am very appreciative More

by LEAHG987 Verified Customer Verified Customer

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Once again I had a great experience at Palmen Cadillac service. Tim Hoffman is the consummate professional with excellent knowledge and expertise. The necessary repairs were completed on time. Tim kept me service. Tim Hoffman is the consummate professional with excellent knowledge and expertise. The necessary repairs were completed on time. Tim kept me well informed about the repairs, cost and time of completion. It’s such a great experience to have competent service professionals and a service manager who puts customer service and satisfaction first. Kudos to Tim and the entire staff for their dedication to customer service. Thanks again. More

by tguarn Verified Customer Verified Customer

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The whole experience was very nice and even though everyone was thrown in to a different game they reacted professionally and well done. everyone was thrown in to a different game they reacted professionally and well done. More

by MJRIESCH Verified Customer Verified Customer

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Kept well informed of service from start to finish. I will be coming back for future service. I will be coming back for future service. More

by Dashmich4 Verified Customer Verified Customer

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Excellent customer service provided by everyone I interacted with from start to finish! Dan was awesome finding me my perfect vehicle and Orlando made our transaction simple! Thank you Palmen! interacted with from start to finish! Dan was awesome finding me my perfect vehicle and Orlando made our transaction simple! Thank you Palmen! More

by Shellylazarski Verified Customer Verified Customer

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