Dan Sills | Page 11

They try to do a good service to all their customer but some equality is missing. I have a f350 dully that's impossible to complete the service final mechanical wash at the end of a ford scheduled warranty some equality is missing. I have a f350 dully that's impossible to complete the service final mechanical wash at the end of a ford scheduled warranty service. They do the wash by hand only if time is accessible, without interfering with their new car sales. I feel left out because I have to take the back seat because I purchased a dully truck that the automatic washer want accept. Elders was very happy to accept my money for the truck, Elders didn't place me at the end of the payment line to accept my payment. I work Monday to Friday, I choces to have my truck service on Saturday so I don't lose work, but Helders tells me that it can not hand wash my truck because they only carers to new vehicle's sales on saturdays So I have to have my service done on a week day. It so sad, they have been payed but now my business don't mean any thing, I'm an old customer that can be serve at the end of the line. My last truck was terrible, wheels not clean, body only was wash. More

by J.OEDIONNE4U Verified Customer Verified Customer

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After calling numerous times about our temporary tag expiring and no one willing to help. They sent another temp tag, after the vehicle was on expired tag for 2 days.. But that’s not the worst part. Due expiring and no one willing to help. They sent another temp tag, after the vehicle was on expired tag for 2 days.. But that’s not the worst part. Due to the dealership not processing the title work on the deal in a timely manner, the state of Florida sent me a letter stating my drivers license was to be suspended for failure to carry insurance on my vehicle. This was the vehicle that was traded in. And at 35 days it still was not reported to the department of motor vehicle which I confirmed by going there. We continue to call multiple people that were unhelpful and cared to get this process taken care of in a timely manner that the state suspended my license for a vehicle I no longer owned. I personally reached out twice to the general manager left two voicemails and never received a phone call back. And yet to this day I still have not received a phone call back. Now at this point I have taken two days off of work and had to pay to have my license reinstated because the dealership couldn’t do their job. 100% the DMV stated to me this occurred because the dealership failed to do the title work within the 30 days of purchase. So It has now cost me 2 days work of $1108 and reinstatement fee of $54. I purchase a new vehicle about every 2 years. And never have been treated or disregarded this badly. This dealership is what gives the business a bad name. More

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Poor service as in terrible. I would not recommend anyone to this dealership. Furthermore I don’t trust their service department. The service director, the sales and used car di I would not recommend anyone to this dealership. Furthermore I don’t trust their service department. The service director, the sales and used car director need to be performance reviewed for an adverse report to the general manager. I hope a person in authority reads this and reaches out to me for details. Ford itself should hear about elders business. More

by Mjpav4 Verified Customer Verified Customer

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Elder Ford went the extra mile to provide excellent customer service. I recommend Elder Ford to anyone looking for a great dealership to buy and maintain a vehicle with. customer service. I recommend Elder Ford to anyone looking for a great dealership to buy and maintain a vehicle with. More

by jkivett2 Verified Customer Verified Customer

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First time for an online purchase. It went fairly well, considering my internet went out for 3 days about the time we started with the documents, pictures and other details. Not the ea It went fairly well, considering my internet went out for 3 days about the time we started with the documents, pictures and other details. Not the easiest thing to attempt over a cellphone with a poor connection. But everyone I dealt with there was very patient, with no pressure. I liked that the available cars were all from new car dealerships, and all owned by the same company that owns the sales platform. And a very large selection with fair pricing, not a lot of back and forth like most dealerships. And they were able to offer financing for an older vehicle with higher mileage than what most auto lenders would accept. The truck I received was as described, no surprises, and the trade-in value they allowed for my truck was fair enough. All in all a good experience, and I will certainly go here first for my next vehicle. More

by johnbierley0 Verified Customer Verified Customer

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I went in looking to order a F250 for towing a 5th wheel. I didn’t know they had an almost exact match on an overflow lot. They let us take it to lunch and think about and the price was too good. Brandon For I didn’t know they had an almost exact match on an overflow lot. They let us take it to lunch and think about and the price was too good. Brandon Ford still wants 15K as market adjustment but Elder Ford did away with it. From our salesman Eve to the GM and everyone in between made the sale seamless. One of the best buying experiences and friendliest staff at a dealership I have experienced. More

by tricricket72 Verified Customer Verified Customer

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Vehicle made undrivable due to ABS control failure. Ford unable to get new part, refuses to source used part. Vehicle had to be junked at a loss. Screw your company and screw everyone who works there. Ford unable to get new part, refuses to source used part. Vehicle had to be junked at a loss. Screw your company and screw everyone who works there. More

by rapeders Verified Customer Verified Customer

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Service agent responded promptly and put up with my requests. The auto start stop is at least partially fixed. requests. The auto start stop is at least partially fixed. More

by KEMPFSEAN1 Verified Customer Verified Customer

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Service dept. is second to none. Very courteous, professional and knowledgeable staff. Repairs were completed timely and competently. is second to none. Very courteous, professional and knowledgeable staff. Repairs were completed timely and competently. More

by jthom51 Verified Customer Verified Customer

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This Dealership is truly the dealership of Gimmicks.   The customer service is the worst from the dealership manager Dan Sills to the call center. I ordered a F350  XLT 4X4 , in January 2022 and F   The customer service is the worst from the dealership manager Dan Sills to the call center. I ordered a F350  XLT 4X4 , in January 2022 and Ford sent me a notice stating the truck had arrived August 22, 2022 at Elder Ford of Tampa. I called the dealership and spoke with John the Internet sales manager, I asked him to please send me the total amount due so I can get my finances for the truck. I was informed that there was no way to give me a total price because they had to add other dealer options . I told John I did not want any other options on the truck.  I already added over $11k in options and did not want any more options. John told me that I will get the extra $3k in options or lose the truck. I told him I did not want tinted windows , nitrogen in the tires and other options that I was not interested. I asked to speak to a manager and John said ok, Jeff the manager was going to call me in a hour. The next day I called to talk to a manager and again I was told they will call me back and nobody called back. I than emailed the Dealership manager Dan Sills and he never responded to my email nor to my phone call. I was later contacted by the same John the internet manager and John told me that if I would give them a five start rating they would discount the forced add on. The next day I informed John I wanted to come see the truck and they told me the truck was in service and I was not allowed to see the truck. I finally realized they wanted the truck more than me so; I told them to keep the truck. This truly broke my heart because I waited 8 months for the truck.   A dealership with a professional manager should of told me to come and see the truck and I will try to see what we can do to let you see the truck and worst case scenario we would have a chance to meet each other. What I learned was Dan Sills the Dealership manager and all of his managers need to go back to customer serves training. This Dealership was the worst dealership I had ever experienced and I have bought from many dealerships in the past. I am convinced this dealership has paid for its good reviews by giving discount to people to who will give them a good review just like they wanted me to do. The best advice I can give is to stay away from this dealership. My experience is documented by emails correspondence with the dealership. P.S As of today Dan Sills the Dealership manager has never made any attempt to contact me this should tell you everything. More

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