Dan Sills | Page 17

Got a new Escape! I paid off my 2014 Fiesta recently. The car was smaller than I’d have liked, but it served its purpose and treated me well, as did Ford, over the time I paid off my 2014 Fiesta recently. The car was smaller than I’d have liked, but it served its purpose and treated me well, as did Ford, over the time I owned it. That being said, I’d wanted to make sure I found a good place to trade it in, but still be able to find a vehicle and salespeople who were reasonable. I didn’t want to go back to a Ford dealership here in St. Pete, but I’d heard good things about Elder Ford and decided to give them a shot. I was really rewarded for this decision! I got a great trade-in value on my Fiesta and the GM, Dan Sills, made sure that I was comfortable throughout the deal and he had me work with some great people (Damian really knew his stuff and went out of his way to help me)! Even the Finance Department, which most people hate at any dealership, went smoother than expected! I never felt at all like I was just a number with the people at Elder Ford and now I have a great Ford Escape! Thank you for the wonderful experience. More

by germann.laurie.l Verified Customer Verified Customer

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Excellent My service experience was excellent. Dre' was knowledgeable and efficient and responsive. Also the guy who checked me out who's name is either Mark or My service experience was excellent. Dre' was knowledgeable and efficient and responsive. Also the guy who checked me out who's name is either Mark or Marty was very nice. More

by Mscriven Verified Customer Verified Customer

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All went perfect Flawless help with great details..... all staff was friendly and exact .... showed all options .... explained car specifics clearly .... best dealer Flawless help with great details..... all staff was friendly and exact .... showed all options .... explained car specifics clearly .... best dealer I’ve dealt with ... thanks More

by FJBURMER Verified Customer Verified Customer

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An awesome place to buy a car everything about the experienc It was a super experience I meant the whole team sales team Financial team the general manager of the place and he's the coolest guy that ever met at It was a super experience I meant the whole team sales team Financial team the general manager of the place and he's the coolest guy that ever met at the GM mr. Martin he said he will make it happen and it happen I'll refer anybody to come to Elder Ford More

by chaswill66 Verified Customer Verified Customer

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Troubleshooting Trouble Took over two weeks to diagnose the vibration was coming from a turbo charger, then another week to diagnose it was the PTU, a week to get and insta Took over two weeks to diagnose the vibration was coming from a turbo charger, then another week to diagnose it was the PTU, a week to get and install PTU (oops wrong part. order, install, repeat?), well that wasn't it. What's left? (Head scratch) let's replace the rear differential. Nearly a month and a halve later ding, ding, winner winner. Not so fast, what's that hanging down under the car. Back to the service center for two more days. Might as well take them up on the offer for a free oil change and mini detail... Still didn't complete all they promised they'd do. SMH. I feel used... oh and communication is less than ideal. More

by ScaredToReturn Verified Customer Verified Customer

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sales Dept. was a pleasure to deal with and Service is 100% I found that if you just ask for what you need Elder Ford will go above and beyond to accommodate. this hold true for sales or service department. the I found that if you just ask for what you need Elder Ford will go above and beyond to accommodate. this hold true for sales or service department. the staff was there to serve on every level and once I realized that they cant read my mind and I explained what I was needing they jumped into action and made every effort to exceed my expectations. pretty simple concept really but I guess we take it for granite that Car Dealers some how just know what we want and should do it without us verbalizing it. great people and great communication. My advise to those who read this is to just speak up and let them "work" for you. More

by bmobley Verified Customer Verified Customer

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Terrible disappointment Drop my car off at 8 a.m. in the morning for recall work and for bad mirror switch period was informed by advisor that I was not eligible for a loaner Drop my car off at 8 a.m. in the morning for recall work and for bad mirror switch period was informed by advisor that I was not eligible for a loaner car as it would be less than 4 hours. At 6 p.m. that evening and not hearing from the advisor I called and the advisor told me he car was not ready and he promised to call me back first thing the next morning. The next day came and no phone call. I emailed management at the dealership around 11am, explained situation and SPECIFICALLY asked to be handed over to another advisor as I felt uncomfortable dealing with someone that would lie to me. They didn't heed my wishes and who calls me? The adviser i asked not to have any more dealings with. On top of that, when i went to pick up my car 2 days later the adviser I didn't want to deal with anymore told me that he had paid for an oil change out of his own pocket. Almost like an attempt to make me feel guilty for his blunder and lack of attention to detail. So end result was that I was two days without a car and had no access to a loaner for work that was supposed to take less than 4 hours. No communication from dealer until I initiated it. After all that they could have at least clean and vacuum my car which was not done. Most other car dealers do that for you nowadays More

by tostige Verified Customer Verified Customer

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Everyone was great. Ceasar and Jim were great. The floor manager was great but I do t remember his He was q bigger bald guy. Very helpful. The floor manager was great but I do t remember his He was q bigger bald guy. Very helpful. More

by monty-dunn Verified Customer Verified Customer

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Not very good management Traded in a car, we left $200 sunglasses in there. Called them 10 minutes later to ask them to make sure no one takes them. I go back the next day aft Traded in a car, we left $200 sunglasses in there. Called them 10 minutes later to ask them to make sure no one takes them. I go back the next day after Ali says he has them and apparently they’re now lost. Management promises to contact me but never does. They would always hang up when I tried to call management myself. More

by joshaarondarby Verified Customer Verified Customer

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Best Buying experience I've had Ken was waiting for me when I arrived. Truck was pulled up in the back, no waitimg and great deal.... financing was quick and I got a great rate Ken was waiting for me when I arrived. Truck was pulled up in the back, no waitimg and great deal.... financing was quick and I got a great rate More

by Mike f1005 Verified Customer Verified Customer

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