Dan Sills | Page 18

Excellent buying experience! This dealer went above and beyond my expectations. From start to finish I was well taken care of from Maurice and cesar in sales all the way to Carlos This dealer went above and beyond my expectations. From start to finish I was well taken care of from Maurice and cesar in sales all the way to Carlos and that little guy Toby in parts! Thanks guys for what you do, look forward to my first service. Jason More

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New vehicle purchase I came in on Saturday just for an oil change and what do you know I walked into the showroom and there it was a brand new 2018 F-150 lariat. I have th I came in on Saturday just for an oil change and what do you know I walked into the showroom and there it was a brand new 2018 F-150 lariat. I have the best salesman I've had the pleasure of dealing with (Oscar). He has now assisted me in purchasing my 11th vehicle in a 4 year span from Elder Ford.. He is the best. The dealership was extremely busy and all the finance folks were tied up with customers. I then had the pleasure of meeting and finishing up my new deal with Scott Walls. The director of finance. Scott is extremely professional and completed my deal in record time. I am a Ford man for life and Elder Ford is my go to dealer. Thanks again for all your professional service. More

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Awesome Wonderful experience everytime we go to Elder Ford. Wouldn’t go anywhere else! Maurice is by far, the best sales person we have ever dealt with. Wonderful experience everytime we go to Elder Ford. Wouldn’t go anywhere else! Maurice is by far, the best sales person we have ever dealt with. More

by JANIECAKES11 Verified Customer Verified Customer

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Marty Hiess was outstanding! Marty Hiess greeted me and treated me like a Queen! Thank you for your kind, Swift , caring service !i will recommend all my Friends! Thanks Marty Hiess greeted me and treated me like a Queen! Thank you for your kind, Swift , caring service !i will recommend all my Friends! Thanks More

by JEAN28750 Verified Customer Verified Customer

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Horrible customer service Bate and switch dealer. Drew a long distance to see a Truck and they said it was sold. And was offered to look at another Truck. Was completely thrown Bate and switch dealer. Drew a long distance to see a Truck and they said it was sold. And was offered to look at another Truck. Was completely thrown back on the lack of Empathy and then after I got upset. They could care less that they did. Half hearted apology. I would steer clear from this dealership. Find another ford dealer They have shady sales practices. More

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Bad business practice bate and switch We had a appointment to look at a vehicle at 11 am we confirm the appointment the day before and called and communicated that we were coming to look a We had a appointment to look at a vehicle at 11 am we confirm the appointment the day before and called and communicated that we were coming to look at the vehicle that day. Bate and switch possibly. They said it was sold. Mitchell was our sales person. I would steer clear of this dealership they have horrible communication. After an hour and a half drive. Then been told sorry we sold it. Unbelievable I'll never buy a vehicle form them and either should you. More

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Worst experience EVER I will start out by saying I wish there was away to go back and not do a deal at your dealership. This is been the worst experience of my life buying I will start out by saying I wish there was away to go back and not do a deal at your dealership. This is been the worst experience of my life buying a vehicle. I bought my last vehicle from your dealership using a sales rep from Brandon Ford I used several years prior. So I went in to Elder Ford in February to get an oil change, I have been considering trading in my Tuscany truck. Why your service department is doing the oil change I look around at trucks to see if there's anything that I liked, I found a truck I like it was not ideal with everything I was looking for in it. I spoke with my sales person we went back and forth about options and pricing we could not make the deal happen. I go to leave in my truck that I brought in for an oil change to only realize my truck was damaged on the front bumper. No one at the dealership notified me of the damage I noticed it before leaving, so the sales rep I was working with got me a manager. That manager is now willing to do whatever he can do to make that deal on the new truck I was looking at. I proceeded with the purchase, once I was in the finance department I felt like I was trying to be bullied into purchasing the warranty which I did not want. I was was also told 2 different interest rates and I verbally chose the lower one and was given the higher one. This is something i should of noticed but i didnt. My sales rep advised me that I would be getting two visa cards due to a promotion they were doing which I have never received, yet I was advised that up I did the survey and make sure I give five stars they would give me $100 cash. A couple options that I did choose to be done to my new vehicle was to have the grill painted and to also have leather installed, I dropped off my vehicle on Friday was told it would be ready Saturday after 5 to be picked up. No call no communication from the dealership I show up after 5 my vehicle's not ready and being told by another person they don't know why I was told 5 it won't be ready till Tuesday now. I asked for my vehicle to be pulled around so I can get paperwork out of it to do my taxes because I have an appointment on Monday with my accountant, I was told they would drive me across the street to my vehicle and then I was told it was not there. I have text Robert Tucci and Leesa Elder to confirm that they will bring me my truck tomorrow morning at 8 am but no one is responding. I have bought 5 vehicles in the last 9 years. I dont understand the POOR customer service at the dealership, I can say if I could do this again I promise I would not buy a truck at your dealership. More

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Horrible Beyond Belief 3 Weeks after purchase and I still do not have my truck One colossal srew up after another Worst vehicle purchase ever I have lost all confidence 3 Weeks after purchase and I still do not have my truck One colossal srew up after another Worst vehicle purchase ever I have lost all confidence in Elder Ford More

by xxx Verified Customer Verified Customer

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Finance department I was mislead on the final price and not only did they reinclude the DISCOUNT of 699 they try send me off with empty tank. Sales person (Trey) had the I was mislead on the final price and not only did they reinclude the DISCOUNT of 699 they try send me off with empty tank. Sales person (Trey) had the nerve to tell me their losing money on this deal. I was also given a car the was not cleaned. Overall I will never return and I've started process of filing a complaint with the BBB and I will be writing my feed back on Google. Also the finance person (ED) did 8 credit inquiries without informing me. Once I asked he lied and said he only did it 4 times. More

by filmonzemichael Verified Customer Verified Customer

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Truck sales Bought use vehicle things in the truck were missing including 2nd key navigation ship Owner's manual And floor mats. I had to pull teeth to get any o Bought use vehicle things in the truck were missing including 2nd key navigation ship Owner's manual And floor mats. I had to pull teeth to get any of these items including talking to the general manager Dan sills who are re contacted after my service again was and satisfactory and never heard from him .the things promised to me by the service manager were not completed when I want to get the vehicle. Including a full tank of in my truck to be detailed for my inconveniences. I also had running boards they were supposed to be under warranty to be changed and never heard back from the dealership More

by daver032 Verified Customer Verified Customer

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