Dan Sills | Page 6

We had a good experience with all the the personal that helped us on the purchase helped us on the purchase More

by Rinturrisi25 Verified Customer Verified Customer

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There were many deceptive sales practices that were used from this dealership. I did not take the vehicle I had to deal with corporate and do more work than was necessary to try to get the proper price for from this dealership. I did not take the vehicle I had to deal with corporate and do more work than was necessary to try to get the proper price for the vehicle. After I thought they were going to correct all the errors and deceptive sales practices the price of the vehicle went up by almost $7,000 but no one seems to care corporate or otherwise More

by TIGEREYE0225 Verified Customer Verified Customer

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I purchased a car 8/3. A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile A list of issues are below: • They CLAIM their vehicles go through a Ford Blue Certified 139 point inspection that is backed by a 90 day 400 mile warranty. • Roaches in the car that ended up getting into my garage and home • Battery was dead day 1 • When I called about the roaches the lady said I should bomb my car or pay someone to fumigate- this was within a day of purchasing • Within 2 weeks the AC started blowing hot air. • To their credit, they “fixed” the AC issue and fumigated the car without charging me and provided a loaner car. •However, the AC was blowing hot again within a week. Add to that, the car started jerking as I braked. THIS IS ALL WITHIN THE FIRST 90 DAYS. • I called and scheduled an appointment to get the AC looked at again and to see what the issue was with braking. I set an appointment and was told I would have a loaner car. When I got there, I was told there was no loaner. I took time off work for this • I was told I would be contacted when they had inventory. I was never contacted. I followed every couple days for a week and a half until I got a manager on the line. I was told there was no inventory, but I could take it to another shop. • I took it to my normal mechanic, however, since it wasn’t a Ford Dealership Technician, they tried to make him jump through hoops. • To their credit, when I called the GM, he provided me a loaner and worked directly with my mechanic. Their employees were all pretty polite and willing to help. • I am giving them 1 start for several reasons. First, there’s no way this car went through a 139 point inspection and I had to replace an evaporator coil, lower arm assembly, and a tire rod. The brakes are also grinding and squeaking. There’s no way all those things go within 4000mi/90 days if it was inspected. The process of setting the second appointment was terrible. It made me think I was being slow-walked until I either passed the miles or time restriction. I also had to come out of pocket to have these issues fixed. There’s no way I should have to pay over 24k for a car (+interest) that “went thru a 139 point inspection” AND have to come out of pocket for repairs on issues that should not have even existed. THIS WAS WITHIN 3 MONTHS OF HAVING THE CAR. I wouldn’t suggest this dealer AT ALL based off my experience More

by dhawk330 Verified Customer Verified Customer

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Excellent service every time. Elder Ford services all 3 of my vehicles and is always dependable and honest. Elder Ford services all 3 of my vehicles and is always dependable and honest. More

by dkincaid77 Verified Customer Verified Customer

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I always receive top notch service from Jen and Justin at Elder Ford of Tampa. Elder Ford of Tampa. More

by JRNESMITH Verified Customer Verified Customer

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**Update- I must say, it takes a woman to do what 10 men couldn't do. Cheyanne was able to make things right. It was a bad experience, but will much follow up and the help of one diligent person, it was mos couldn't do. Cheyanne was able to make things right. It was a bad experience, but will much follow up and the help of one diligent person, it was mostly made right in the end. This has been the WORST experience I’ve had with any purchase. Buying both of my homes was much smoother that this. I have been lied to so many times, and I’m still trying to follow up with no response. Have driven there so many times just to get in front of a person. Probably going to have to go up there again. Unfortunately no one is ever available and are all so busy they can’t help when you go there. More

by krainwat Verified Customer Verified Customer

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Such an easy process from start to finish. Professional, knowledgeable, and accommodating. This dealership will do everything in their power to get you the car you want at the rates you need. Professional, knowledgeable, and accommodating. This dealership will do everything in their power to get you the car you want at the rates you need. I will always purchase my vehicles from Elder Ford of Tampa! More

by jmallen2020 Verified Customer Verified Customer

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Jennifer is amazing! She is so nice and upbeat and love working with her. Everyone should be like Jennifer She is so nice and upbeat and love working with her. Everyone should be like Jennifer More

by McYeoknows Verified Customer Verified Customer

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The techs are helpful, informative and friendly. Not always completed within the promised time, but adequate. Could be better communication between scheduler and the actual department. Not always completed within the promised time, but adequate. Could be better communication between scheduler and the actual department. More

by MLEVINSON56 Verified Customer Verified Customer

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Always great service at elder ford! The sales and service is exceptional. I am a customer for life. The sales and service is exceptional. I am a customer for life. More

by Chroli0514 Verified Customer Verified Customer

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