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Dana Eby
141 Reviews
141 Reviews of Dana Eby
March 28, 2019
Great place to take your BMW Always a great visit to Jake Sweeney BMW. Took my X5 for recall service and was greeted by the guys in service, Don Johnson, and Dana Eby. Taken care Always a great visit to Jake Sweeney BMW. Took my X5 for recall service and was greeted by the guys in service, Don Johnson, and Dana Eby. Taken care of quickly and given a loaner of a new X3. When I was told my car was finished, I took the X3 back and had the same great service and my dirty X5 was even washed. Also greeted by salesman, Jon, and spoke a bit about new I 8! Thank you for the great service and care of my vehicle and myself. I would come hang out if I could: it’s that cool! More
by PAS_IRISH
Verified CustomerOther Employees Tagged: Jon Ogden, Don Johnson , All your guys in the in-take area.
March 27, 2019
Koodos to Dana! First time visiting the service department as new BMW owner.....Dana was awesome! Very professional and friendly! I was pleased with overall experie First time visiting the service department as new BMW owner.....Dana was awesome! Very professional and friendly! I was pleased with overall experience! Thank you! More
by BEAGLE6784
March 26, 2019
Excellent customer service The gentleman that helped me in the garage (Chris Freeman) was fantastic, very friendly and accomodating. When I was trying to clean off the area wher The gentleman that helped me in the garage (Chris Freeman) was fantastic, very friendly and accomodating. When I was trying to clean off the area where paint was chipped, he insisted on wiping it off himself so I wouldn’t get dirty. He helped me both days that I came in, helped me out of the car and helped me with my belongings and introduced me to Dana. Dana was terrific...she was organized, friendly and thorough. Shortly after leaving, she sent me a text message to say I could contact her at anytime and gave me a link to check up on my repairs. She checked on me the entire time my car was in the shop. I was very impressed by the customer service from start to finish. Excellent job!! Additionally, Jon Ogden did a great job directing me to service for my repairs as he was my salesman. The day my car was ready after I bought it, he even picked me up at my house to bring me into the dealership on his way to work. I am very impressed with your dealership. More
by MERI SOUTHARD
Other Employees Tagged: Chris Freeman, Jon Ogden
March 26, 2019
Thanks to Dana! Dana comforted me in a very stressful situation. I will forever be grateful to her for her kindness and helping me thru a trying process. Dana comforted me in a very stressful situation. I will forever be grateful to her for her kindness and helping me thru a trying process. More
by Anonymous
March 22, 2019
My five star rating Dana and team did an excellent job of accepting my car for service which was unplanned. She arranged for tires as it had to be replaced, kept me poste Dana and team did an excellent job of accepting my car for service which was unplanned. She arranged for tires as it had to be replaced, kept me posted including arranging a loaner. Thanks you team More
by Hari Iyer
March 22, 2019
Chasing a Chassis Issue Hi, I brought the car in for a chassis stabilization error. After researching it on Google I was not sure replacing the module was the fix. BMW of Hi, I brought the car in for a chassis stabilization error. After researching it on Google I was not sure replacing the module was the fix. BMW of Cincy North replaced the expensive module, but the error still occurs. I am bringing it back in on Monday to start over! Hopefully, we can get this fixed. More
by Frustrated
March 21, 2019
All around excellent experience I have had nothing but outstanding customer service from both the sales and service departments. Everyone is friendly and eager to help. Any communica I have had nothing but outstanding customer service from both the sales and service departments. Everyone is friendly and eager to help. Any communication regarding vehicle status or services needed is timely and clear. My vehicle is always super clean when I pick it up. I drive out of my way to bring my care to BMW of Cinci North and it is totally worth it. Highly recommended. More
by MK
Other Employees Tagged: Brad Schultz, Sophie Kidd
March 21, 2019
RR Tire and senor on new rim The service staff was better than average, friendly and helpful. I had a carry in tire and rim to have the TPS and Tire mounted on new rim. It The service staff was better than average, friendly and helpful. I had a carry in tire and rim to have the TPS and Tire mounted on new rim. It just took longer than I thought it should. More
by Don
Other Employees Tagged: Ryan Laber
March 21, 2019
Bad experience Luck of explanation of why things go wrong Charging for testing things that are obvious No interest of customer satisfaction No skin in the game Luck of explanation of why things go wrong Charging for testing things that are obvious No interest of customer satisfaction No skin in the game More
by NICUSAVU
March 19, 2019
Good service Had to get my car in for a cracked windshield. Good prompt service, regular updates on progress and price as quoted. had a loaner vehicle for the dura Had to get my car in for a cracked windshield. Good prompt service, regular updates on progress and price as quoted. had a loaner vehicle for the duration my car was out. Can’t falter the service. Very pleased. More
by ANANTKRISH
