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Dana Eby
141 Reviews
141 Reviews of Dana Eby
May 14, 2018
Excellent Service All Around Dana in the service department is the absolute best! Recently came in for a bent wheel and busted tire; Dana took care of all the paperwork through my Dana in the service department is the absolute best! Recently came in for a bent wheel and busted tire; Dana took care of all the paperwork through my wheel insurance provider and got my car back to my within 24 hours. The day before coming in for service I stopped by the parts desk for assistance and Steve was beyond friendly and pleasant and helped me with my part replacement in less than 10 minutes. Excellent customer service all around from BMW of Cincinnati North! More
by T. Kelly
Other Employees Tagged: Steve (Parts)
May 12, 2018
They charge you way more than other BMW dealers. My current lease with BMW is almost matured. I was shopping for another vehicle. I met with one of the sales manager asking for a quote. The monthly r My current lease with BMW is almost matured. I was shopping for another vehicle. I met with one of the sales manager asking for a quote. The monthly rate he gave me was 990/month for 70 k car and the rate I received from the sam Swope store in Louisville was 983/month for the newer version of the same car which was for 77 k price. I thought this was odd and concerning. BMW has a standard pricing for their cars nationwide. My experience with the service department is not any better. Although the staff were welcoming, they costed me unnecessary charges when they fixed one of the fog bulbs. They claimed a wire was broken and therefore I had to pay for the fix. Theu basically related this broken wire to an old accident that occurred few months prior although the bulb was working fine for all those months after the accident and their Bodyshop report after the accident did not list this broken wire thing. More
by Overly priced
Other Employees Tagged: Qasim Shirazi, Qasim introduced me to another person (I do not recall his name) and said he is the lease sale manager. This sales manager guy was the one who gave me those lease rates.
May 04, 2018
Appreciate the service Had a great service experience with Dana and Chris. Car was maintained well, good communication via texting, job done promptly. Arranged for a loaner Had a great service experience with Dana and Chris. Car was maintained well, good communication via texting, job done promptly. Arranged for a loaner without any problem, since repair had to be extended. Recommended! More
by bmwsarn
Other Employees Tagged: Chris Owens
May 04, 2018
Routine SERVICE This BMW service center is exceptional! They go beyond expectation to make your service visit easy and accommodating. The explanation and paperwork pr This BMW service center is exceptional! They go beyond expectation to make your service visit easy and accommodating. The explanation and paperwork provided is great! More
by GailM
Other Employees Tagged: Jon Ogden , Nick Markoff
May 03, 2018
Spectacular Service!!! The service at this dealership is great from the time you pull in. Everyone takes it upon themselves to be kind and courteous. I will not go anywhere The service at this dealership is great from the time you pull in. Everyone takes it upon themselves to be kind and courteous. I will not go anywhere else to service my vehicle. More
by Chris Wright
Other Employees Tagged: Gerald Isaac, Aatir Barlas, Clay Moorhead , Nick Markoff, Chris Owens, Jeff Page
April 29, 2018
Feeling Overcharged Brought my car in for service, got text if extra services needed & bill was more than selected. Slow customer service, no callback to explain issue. I Brought my car in for service, got text if extra services needed & bill was more than selected. Slow customer service, no callback to explain issue. I had to call to know if my car was ready and did not have cost of repairs until I picked up my car. If you are going to ask me to pay for thousands of dollars of repairs I would expect to get a call to explain them not a text. More
by Tomkuncl
April 22, 2018
Went in for regular maintenance. Upon entrance, staff was friendly and helpful. Dana Eby is always very friendly and professional as she prepares the service documents. In waiting f Upon entrance, staff was friendly and helpful. Dana Eby is always very friendly and professional as she prepares the service documents. In waiting for my service at the lounge area, Chris Freeman noticed I was using a high top table for my computer work and stopped to show me where a potential plug was for power. The power strip did not have the 3 prongs for plug-in so he went to find another power strip for my use. It ended up he went to the store to by an adapter for me as there was not one available. What GREAT customer service. Always enjoy the kindness extended to me upon my service visits. More
by Beaming Happy
Other Employees Tagged: Chris Freeman
April 16, 2018
Service Appt My service appointment went very well. Dana was very nice and accommodating to my needs during my wait. I been here multiple times and the service so My service appointment went very well. Dana was very nice and accommodating to my needs during my wait. I been here multiple times and the service so far has been excellent. More
by TR750
Other Employees Tagged: Chris Owens
April 14, 2018
Everything was perfect The entire time my car was in for service they kept me well informed and let me know what was being done or what needed to be done. Complete 100% sati The entire time my car was in for service they kept me well informed and let me know what was being done or what needed to be done. Complete 100% satisfaction More
by Hoby3
