Dana Greenawalt | Page 20

My review I had snow tires and 15,000 mile checkup, This was taken care of satisfactory, however would have appreciated having a list of things checked and ho I had snow tires and 15,000 mile checkup, This was taken care of satisfactory, however would have appreciated having a list of things checked and how they were. Told them about car sometimes shuttering when I drive off sometimes, they told me it was my cd player, I know the difference, my drivers windshield wiper sticks occasionally on the delay and it has been happening more frequently and told me to bring it out when it is doing it, which I can't drive with it raining and not using my wiper from Erie to Girard. Other than that, everything was fine. More

by BEVBYERS Verified Customer Verified Customer

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Great job!!! The service department did an excellent job getting my car done in an efficient time. They are knowledgeable and courteous to their customers.I have h The service department did an excellent job getting my car done in an efficient time. They are knowledgeable and courteous to their customers.I have had no problems during the numerous times I had my vehicles serviced there. More

by BigT52 Verified Customer Verified Customer

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Excellent I love this dealership. No nonsense. Very knowledgeable people starting at being welcomed. There was also a great selection of the vehicle that I was I love this dealership. No nonsense. Very knowledgeable people starting at being welcomed. There was also a great selection of the vehicle that I was interested in. I would recommend Terry to anybody. More

by JANDK4HIM Verified Customer Verified Customer

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Great car, Poor Staff. My family has purchased 3 cars now from this dealer. The first two we loved everything about our experience, however I purchased a 2015 Ford Edge SEL My family has purchased 3 cars now from this dealer. The first two we loved everything about our experience, however I purchased a 2015 Ford Edge SEL Used from this dealer and will never go back. My car is amazing, in perfect condition, runs fantastic and I love everything about it. However when buying, Me and the person I was with both noted that my sales person noticeably smelled like alcohol, When I was talking to him about what I wanted I told him I needed a trailor hitch and that I wouldn't buy the vehicle without it. He tells me that's no problem if the vehicle didnt have one they'd put one on it. We finally find my car and were working out projected numbers to base my payment on. I told him a few times I wanted positive numbers and to run my credit to find out for sure numbers. I was requesting to get my credit ran and he told me 3 times they wont run it even at my request unless I was committing to buy. That instantly made me angry and I was ready to leave when they finally decided to run my credit. Mean while, all this is going on there suppose to be looking at my trade in. It was an older car and did have a couple rust spots on the back wheel well as well as a couple cosmetic imperfections. They never even took my car off the lot. Just told me that my car wasnt really what they hoped and gave me a price based on the look even though it ran perfectly fine. As there running my credit we sit with a nice lady for 45 minutes and then they said were switching everything over too someone else and a nice guy took over because he had some better ideas. We probably waited 2 hours if not more to get a price. I start signing the papers, I ask when my hitch was being put on and my sales guy says oh I'm sorry this price was without a hitch even though I clearly stated multiple times I wouldn't buy without one. I never got a price change until I again threatened to leave. After all this I'm still buying my own hitch and they took 150 off the price which is roughly half a hitch. Then as hes preping my car to leave I ask him what the keyless entry code is. He dosnt have it and it's not in the book. Nor could he figure out how to retrieve it. He tells me to go home and see if I can figure it out and if not xxxx have them plug in the machine to tell me. I cant figure it out, A week later I take it back and he still can figure it out and informs me that I would have to pay to hook that machine up and tell me the code after he promised they'd get me a code. I left and eventually did figure it out but this was by far the most stressful and ridiculous experience I've ever had in my 5 car history buying a car and the people I brought out to get a few opinions on the car all agree. I will never go back to Bob Fernandos and will never recommend them to anyone. More

by Shadowfoxq10 Verified Customer Verified Customer

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Great customer service I bought my previous car from you 4 years ago and felt I got a good deal. Sometimes because I'm a woman I feel taken advantage of but not at Bob Ferra I bought my previous car from you 4 years ago and felt I got a good deal. Sometimes because I'm a woman I feel taken advantage of but not at Bob Ferrando, you didn't take advantage of me. I got a car in great shape for a fair price. The staff is friendly (not phony) I was treated with respect. Shawn Haas is top notch! More

by Eileen Bush Verified Customer Verified Customer

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Great New Truck Purchase Experience It was a great experience working with Dana Greenawalt and Rob Keller. They did an outstanding job helping me decide the type of vehicle and options It was a great experience working with Dana Greenawalt and Rob Keller. They did an outstanding job helping me decide the type of vehicle and options I wanted and locating one that matched those choices. My wife and I have bought numerous new vehicles from Ferrando Ford in the past and with another great experience, will continue to return to this dealership first in the future. More

by ENC1978 Verified Customer Verified Customer

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Good car buying experience! I've never dealt with this dealership before but have always heard good comments. Now I know why. Our salesman, Todd worked his butt off to make a de I've never dealt with this dealership before but have always heard good comments. Now I know why. Our salesman, Todd worked his butt off to make a deal with us. .I think sometimes I drive a hard deal but Todd had incredible patience and we eventually closed a deal. I truly believe I would never have bought anywhere else. All my friends and relatives will hear about this dealership! More

by SASSYGIRL2014 Verified Customer Verified Customer

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Bought new car I put money down the week before, and had an overall $5,000.00 down payment. When I called to set up pick up, I was disappointed because it was not re I put money down the week before, and had an overall $5,000.00 down payment. When I called to set up pick up, I was disappointed because it was not ready. I figured it would have been prepped after a week. The paperwork process went smoothly. Taylor was especially helpful and answered all of my questions with expertise. The gentleman who explained the extended warranty options was very patient and knowledgeable. More

by PBWILSON01 Verified Customer Verified Customer

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Vehicle Service I continue to be impressed with the very courteous and professional staff at Bob Ferrando Ford Lincoln. Thank you for your excellent and customer-cen I continue to be impressed with the very courteous and professional staff at Bob Ferrando Ford Lincoln. Thank you for your excellent and customer-centered service. More

by PROKOP0 Verified Customer Verified Customer

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Great truck buying experience. I worked with Rob Keller in sales. He was great. We founnd the truck that fit my needs and he was very knowledgeable about the truck. There was very l I worked with Rob Keller in sales. He was great. We founnd the truck that fit my needs and he was very knowledgeable about the truck. There was very little dinkering over price I fell I received a great deal. Finance was also very friendly and got in and out fairly quickly. More

by 77ANVILL77 Verified Customer Verified Customer

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