Dana Silva | Page 9

Worst service experience for my Chrysler Crossfire This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall an This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall and non-starting vehicle. ( my 2008 Chrysler Crossfire ) The first time I called, I was told by another service technician that I should call Mercedes Benz to get the recall done. When I called Mercedes Benz of Reno, They said that they do not do warranty work. When I contact Tony, he said he did not have the chip needed to diagnose the Crossfire and that it was down in Carson City her assured me that the chip would be delivered to his shop by my Monday schedule appointment.. I had my car towed in on the prior Saturday morning and dropped it off for my Monday service. I called the shop on Tuesday because I had not had any follow-up and was told by Tony that he still did not have the chip but that the parts were in. assured me the car would be worked on by Wednesday or Thursday. I came by Thursday around 4:00pm because I again had no follow up from Tony and my car was still parked where I left it. Approached Tony at the desk and he again said he was till waiting on the chip. Said he would call me when it was ready. Tony called me on Friday about 1:30pm and said the car was ready and that I could pick it up. I came to pick up my car on Friday at 5:00pm and it was not there, out for a ride with a technician. Now I am told that the brakes need work and I should leave the car there for the weekend. I agreed. I finally got a call on Monday that the car was ready (9 days later) The diagnosis was a loose starter bolt for which I was charged $266.00 to tighten it. Tony said it was difficult to reach. I was given my car in the waiting area and it was filthy. Tony said they no longer wash cars for service vehicles. At checkout, I asked for the inspection sheet and it was not with the invoice. I waited another 15 minutes while they printed it out. IMO, this should always be provided at service checkout without asking. Anyway, I noticed that they had inflated ALL of the tire on my Crossfire to 35 PSI... This is wrong according to the owners manual and the sticker on the drivers door. Front and rear PSI are separate and different values. Long story short, I walked out with a $477.00 bill for poor service and left with the distinct impression that your service department does not know how to service the Crossfire (Mercedes Benz SLK320) More

Helpful 0

Report | Print

Your all amazing!!! Thank you, for always taking such good car of me and my vehicle! All the staff in the entire service department is incredibly friendly, professional a Thank you, for always taking such good car of me and my vehicle! All the staff in the entire service department is incredibly friendly, professional and punctual! More

Helpful 0

Report | Print

Great Service! Very easy to make appointments and zero hassle when working with the Service dept. Service employees are all friendly and helpful. Booking email conf Very easy to make appointments and zero hassle when working with the Service dept. Service employees are all friendly and helpful. Booking email confirmation is nice. More

Helpful 0

Report | Print

Excellent Dana and Bob were very helpful and easy to do business with. They always take very good care of all my service needs and questions. Dana and Bob were very helpful and easy to do business with. They always take very good care of all my service needs and questions. More

Helpful 0

Report | Print

TOP NOTCH SERVICE! Dana Silva, Director of Service, does an outstanding job and has an awesome crew. They are professional and understand the importance of doing qualit Dana Silva, Director of Service, does an outstanding job and has an awesome crew. They are professional and understand the importance of doing quality work. I own several Jeeps and they are one of the biggest reasons for my continuous satisfaction with the Jeep brand & product. Thank you again, Chris A. More

Helpful 0

Report | Print

Great Service I had a misunderstanding with a tire service. Dana and the service team were awesome in handling the entire situation, and fixing the problem in a pro I had a misunderstanding with a tire service. Dana and the service team were awesome in handling the entire situation, and fixing the problem in a professional manner. Because of this, I will be going in to have my jeep serviced by their great service staff. More

Helpful 0

Report | Print

Pleasurable Experience Scott and his team do a wonderful job. I have bought several Jeep's from this dealership and each time has been just as pleasurable. Scott has put to Scott and his team do a wonderful job. I have bought several Jeep's from this dealership and each time has been just as pleasurable. Scott has put together a wonderful team and continues to lead the dealership in a positive direction. Dana Silva, the Service Manager, is top notch and one of the main reasons my Jeep ownership experience has been so positive year after year. Thank you for the great experience both during the sale, as well as, the outstanding service I always receive for the many years after. Chris A. More

Helpful 0

Report | Print

Service department unsatisfactory I believe the mechanics as well as the people behind the computers are lazy. How many times do they need to have my vehicle parked in the lot while cl I believe the mechanics as well as the people behind the computers are lazy. How many times do they need to have my vehicle parked in the lot while claiming to fix it. When I get the vehicle back the exact problems are still present. The only thing that's not lazy is they're mouths. More

Helpful 0

Report | Print

Painless purchase of a new Jeep Grand Cherokee Overland. Derric and Matt were exceptionally pleasant, professional, courteous, and helpful throughout the process of buying our 2016 Overland. Dana in the se Derric and Matt were exceptionally pleasant, professional, courteous, and helpful throughout the process of buying our 2016 Overland. Dana in the service department was also very efficient and courteous in getting a small matter corrected for us. I recommend this dealership to everyone looking for a Chrysler or Jeep! More

Helpful 0

Report | Print

Vehicle still not repaired in a month I can see by the testimonies of other customers that I am not being treated equal. I have found my customer service and treatment to be less then ste I can see by the testimonies of other customers that I am not being treated equal. I have found my customer service and treatment to be less then stellar. Let's get started, my first service advisor I was assigned to did not put the proper information in for my first appointment with my second new vehicle I have purchased from Lithia Chrysler jeep of Reno. Upon arriving for my appointment that was made to weeks prior I was told by two different service advisors that I was late when I actually was not and I was informed they were very busy and had no idea when they were going to diagnose problems or work on my vehicle. After being verbally reprimanded for supposedly being late I was told they did not have a loaner car for me while doing warranty work. Eight days later with poor communication with my service advisor I picked up my vehicle (Poor communication meaning repeatedly no return calls and using terms of endearment when speaking to me instead of using my name). On my 1 hour and 15 minute commute home I realized that my vehicle had more problems than it did when I dropped it off. It was very clear to me that my vehicle had not been fixed. As soon as I arrived home I called my service advisor numerous times, finally when I got in contact with him he was very unphased with with my vehicle not being repaired ,casually telling me to bring it back in a week or two when he had a loaner vehicle available. After almost 2 weeks I called the service manager explaining the situation, when speaking to the service manager we made arrangements for me to drop off the vehicle and pick up a loaner vehicle. Within a week I was going camping for five days. As a courtesy to the dealership because they expressed how short they were on the loaner vehicles I return the loaner vehicle before going camping with their word of having my vehicle ready when I return. On returning from camping, I received a call from my new service advisor informing me my vehicle would not be ready for another week because they broke a wiring harness while working on the vehicle. The wiring harness was installed and taken for a test drive , upon return from the test drive the vehicle would not go into park. So I was advised that they needed to order a shifter and that would take one to two more weeks. I informed my service advisor I would need a loaner vehicle for I was going out of town and needed transportation. After arranging a ride to Reno that is one hour and fifteen minutes one way I picked up a loaner vehicle full of dog hair. I had not even arrived home when I received a call from my service advisor informing me that my vehicle would be ready the next day. I received a call the following day, Friday at 1 PM that my vehicle was fixed and ready. My comment to the service advisor was please do not release my vehicle to me if it has not been completely fixed. I repeated this to my service advisor again that I was leaving Saturday at 3 AM for a 12 hour drive and I needed a safe and reliable vehicle. I informed him that I did not have time to pick up the vehicle before they closed at 6 PM. He was very accommodating and arranged for my vehicle to be dropped off at my house and the loaner vehicle would be picked up at the same time. My vehicle was drop off as promsed. After letting my vehicle cool I took it for a test drive to my astonishment the vehicle was lurching more than ever on Start and from 1st to 2nd gear. With the lag time between pressing on the gas pedal and The transmission engaging into a forward motion I feel as though the vehicle was unsafe and unreliable for me to take on a 12 hour one-way trip. Now it is after six and the service department is closed. I made a few calls, when reaching the service department manager he informed me he did not know what to do I told him that I needed the loaner car redelivered. His response was he could not do that it was 7 PM on Friday night and tomorrow was Saturday. After becoming increasingly more irritated and raising his voice, I called him out on his attitude. I was accused of adding malfunctions to the vehicle. He continued to tell me all about his frustrations with my vehicle, repeating to me the sequence in which repairs must be made before fixing the transmission. He repeated that there was nothing he could do for me. Then I told him I was going to contact his boss, he proceeded to tell me to contact whoever I wanted and what do I want. I told him once again I needed the loaner car back so I could make my trip in a safe reliable vehicle. Now it is seven hours before my departure time and I must drive an hour round-trip to pick up the loaner car from the person who delivered my vehicle. I listened to the service managers flustration, now I hope somebody is listening to mine! Keep in mind this vehicle is not even a year old. In Lou of all of the problems I am having I do not recommend this Service department to anyone. I would not purchase another vehicle from Lithia Chrysler jeep of Reno at this time . Have faith I will keep you informed of how this service department visit goes , and if they ever get my vehicle fixed . More

Helpful 0

Report | Print